Check in service with staff went swift and friendly. Parking is best on the basement floor. Many mounted cameras facing all directions with security guards actively walking the property. Access to a small store selling basic essentials with local only stuff. Bathrooms are located at the basement parking lot near elevators. Our room was 743, corner suite facing Hilo Harbor. It was good. Although, sheets on the bed were spotted and environment felt stuffy. Tempted to call and make a room change request, but our time was late at night. I covered the bedding with towels and opened all the glass louvered windows in the room.
Our suite included a small kitchen and a living area separate from the bedroom which was good. Amenities like shampoo and conditioner are for one person use. I put a generous gratuity upon our departure for the maid on the sheets.More
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