The hotel has a great location and the rooms are clean and spacious. However the staff is not very attentive or accommodating especially considering the price you are paying per night. We had no parking space because they let non hotel guests park in the parking lot and when I spoke to staff they said sorry-parking is first come first serve. Basically-sorry but we don’t care. Also Leslie, the supposed concierge, never looked up or greeted anyone and stared at his computer the whole time. Overall for the price I paid I expected more from the staff. We chose the Hilo Hawaiian because of its reputation but were disappointed.
- Free Internet