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Reviewed 1 April 2021

Visited during Covid restrictions so dining options and amenities were limited. However, the hotel was kind enough to waive parking a resort fees due to this. Check in was easy and although we were required to show ID and Safe Travels documentation, there was plenty of advanced communication about this. Location was nice.... right on the waterfront with harbor views and close to Lili’uokalAni gardens. Would stay here again....

Date of stay: March 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
Thank jottos864941
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 March 2021

Lovely hotel with an old world charm. Right on Hilo bay, a walk to coconut island and the japanese garden. A short drive to downtown. Worth spending a few extra dollars to get the balcony rooms overlooking the bay. Rooms are all upgraded and modern form the inside

Room tip: Pay a few extra to stay in the Manua Loa Tower with the balconies
Date of stay: March 2021
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank Dl0vestotravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 March 2021

Highly recommend the upgrade to an Ocean View Room. We had two back to back clear days and were able to see both Mauna Kea & Mauna Loa from our window!

The Grand Naniloa has three towers -- the Mauna Kea tower, the Mauna Loa tower and the Kilauea tower. The Mauna Loa tower is 12 stories, and all the rooms face the Bay, but no balconies. The Mauna Kea tower is 9 stories, and half the rooms have balconies and face the bay, while the other half do not have balconies and face the parking lot. Lastly, the Kilauea tower is six towers, half of which face the bay and half of which face the parking lot. Some of the rooms which face the bay may have balconies.

We stayed on the 10th floor of the Mauna Loa tower and it was absolutely gorgeous. My only regret was not springing for a balcony room (although maybe then we would have been on a lower floor).

The lobby is beautifully renovated. Really beautiful and peaceful as soon as you walk in. Beautiful Banyans driving up to the property as well.

No resort fee due to COVID-19 and parking was free as well. The location was also excellent.

My only complaint is that the air conditioner was quite noisy, and placed in an awkward location such that we were always getting air uncomfortably blown onto us.

Shower was excellent and comfortable. Might be a bit awkward for sharing a room with someone you don't know well, as the bathroom is separated from the room by a one-way mirror that doesn't always work perfectly. There is a curtain but it doesn't cover the whole window.

Date of stay: March 2021
    • Value
    • Cleanliness
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1  Thank ardentanonymouseater
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 March 2021

I would recommend if you want an accessible bathroom for wheelchair use to personally call them to make sure that they have a room for you for that ability to have a roll in shower. Otherwise, the whole entire hotel is accessible and very family friendly! We had a wonderful experience even at the hula hula restaurant and the girls upfront we’re more than happy to offer recommendations on places to go

Date of stay: March 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
Thank ginafreya
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 March 2021 via mobile

It was fine. Nothing jaw dropping. Nothing earth shattering. But it was fine. Beds and linens sufficient. Typical Hilton pillows, which I love. Pool bar had ok food. View is spectacular. The hotel seems like it peaked in 1973. It has that dingy Old Hollywood vibe but because we didn’t spend too much time in our room it didn’t bother us. Whoever the photog was for all the luau pics is epic. That was the best part of the hotel.

Date of stay: March 2021
Trip type: Travelled as a couple
Thank 622nikkim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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