This is not the first time we picked up food from The Coffee Shack, but with such customer service next time I will look for other options near by.
My experience from today: I ordered 5 sandwiches to go. I asked cashier, blond young girl, she said her name was Kristen, how long it will take? She said: 20-30 mins, wait outside, I will call you. I did wait for 30 mins right outside the door, without shade with mid-day sun.
Next, I stood in line, as there is a note near the entrance to form one line even if you just have a question.
When I got in and asked Kristen to check on my order, she said: oh yes it was ready for long time and I called for you. When I said with irritation that I was right outside and did not hear it Kristen even did not apologize for inconvenience or confusion and just continued doing whatever she was doing.
All our sandwiches were cold, and in bag there were 2 napkins in total for 5 sandwich boxes. Food was OKish. We got 4 fish sandwiches and 1 grilled cheese. View from deck is nice, attaching photo.
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.