We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Inconsistent customer service”
Review of The Coffee Shack

The Coffee Shack
Ranked #2 of 23 Restaurants in Captain Cook
Price range: US$0 - US$20
Cuisines: Deli
More restaurant details
Restaurant details
Good for: Local cuisine, Child-friendly, View details
Dining options: Breakfast, Lunch, Outdoor Seating, Takeout
Description: The Coffee Shack is OPEN, daily from 7am until Sunset, (except for Tue and Wed) Dine-in and Enjoy the Fantastic View from our Lanai, overlooking Kealakekua Bay, and 26 miles of the Beautiful Kona Coast.
Reviewed 5 weeks ago via mobile

This is not the first time we picked up food from The Coffee Shack, but with such customer service next time I will look for other options near by.

My experience from today: I ordered 5 sandwiches to go. I asked cashier, blond young girl, she said her name was Kristen, how long it will take? She said: 20-30 mins, wait outside, I will call you. I did wait for 30 mins right outside the door, without shade with mid-day sun.

Next, I stood in line, as there is a note near the entrance to form one line even if you just have a question.

When I got in and asked Kristen to check on my order, she said: oh yes it was ready for long time and I called for you. When I said with irritation that I was right outside and did not hear it Kristen even did not apologize for inconvenience or confusion and just continued doing whatever she was doing.

All our sandwiches were cold, and in bag there were 2 napkins in total for 5 sandwich boxes. Food was OKish. We got 4 fish sandwiches and 1 grilled cheese. View from deck is nice, attaching photo.

Date of visit: April 2021
2  Thank tydasha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a reviewReviews (1,329)
Traveller rating
Traveller type
Time of year
  • More languages

4 - 8 of 1,329 reviews

Reviewed 13 March 2021 via mobile

My wife and I stumbled on to this place. It was such a pleasant surprise. There was a line but we did not have to wait to long. A women working in the kitchen came out and sang for us a happy little tune. When they called our name to be seated they seated us on the patio with the most amazing view. We had these 3 geckos that were entertaining us before and during our meal. I ordered the special which was eggs Kalua pork pepperjack cheese and avacodo it was very tasty. My wife asked for French toast at first they said they were out so she ordered a cinnamon roll. But came back a couple of minutes later and told us the cook made some more batter for the French toast. She said the French toast was pretty good. The severs were all friendly and helpful. I would definitely recommend this place.

Date of visit: March 2021
1  Thank G Dennis C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 March 2021

My sister and I stopped by this place a few times and it was always busy. Finally, on our last day, we drove down and had a coffee, I had the chocolate cream pie and she had the key lime pie. We had such a beautiful view, everything was delicious along with our waiter being very nice. It is a great pit stop.

Date of visit: March 2021
    • Value
    • Service
    • Food
Thank 981danai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 February 2021 via mobile

Perfect stop for any meal but we enjoyed breakfast there twice. Fresh coffee and made to order lattes if you just want a quick stop on the way to Volcanoes. The view here is other worldly and I can’t do it justice either pictures or descriptions, but trust me, this is worth going out of your way for. If you go for breakfast, I’d recommend getting there before 9am to beat the rush. Service was awesome too.

Date of visit: February 2021
1  Thank 91Beaches
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 February 2021

If you can find a better scenic view at any restaurant anywhere in this country please let me know! This rustic place sets on a hill side perhaps 2000 ft above sea level over looking beautiful Kealakekua Bay. People open jelly cups and place them on the railings for the geckos to get their sugar buzz.
Food here is always great. Love the home fries with onions and green peppers.
Open at this time for inside dining.

Date of visit: January 2021
    • Value
    • Service
    • Food
3  Thank Bill H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers who viewed The Coffee Shack also viewed

Hilo, Island of Hawaii
Waimea, Island of Hawaii
Kailua-Kona, Island of Hawaii
Waimea, Island of Hawaii

Been to The Coffee Shack? Share your experiences!

Write a Review Add Photos & Videos

Owners: What's your side of the story?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing
© 2021 TripAdvisor LLC All rights reserved.

This is the version of our website addressed to speakers of English in Ireland. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu.