We stayed here for one night on a recent road trip from Yellowstone to Colorado. Very disappointing... First, the good: awesome rooms, super high quality, laundry in room, very comfortable a d spacious. Free in garage parking with overflow outside. The bad: the staff, all the way around. The guy at the front desk could not (or would not) speak English. Told us we couldn't have a drink at the on-site bar. The next morning we wanted to use the free bikes they have to explore Jackson, but the front desk person "didn't show up for work that morning" according to the kitchen staff. So there just wasn't anyone there. So we paid for rental bikes from the city. Other notes, there was never a concierge on site as advertised. The restaurant and bar are basically made up, they're just tables in the basement... One other nice positive, very nice workout equipment and facility in the basement. Fat superior to normal hotel.

The property is nice and has great location. We stayed in one of the condos WBC manages on the other side of town from main hotel. They don't manage it very well. Communications were less than acceptable. Had a wedding party next to us going full blast at 1:30 AM. Called the front desk. Nothing. They did call at 3 PM the next day and apologized profusely. We had several questions throughout our stay. They didn't know the answer and did not offer to find out and call back. We asked three times where the trashcan outside the condo was located. Still don't know......While our issues were not earth shattering we paid a significant amount to stay at a property where we expect the service to match the price. Given the challenges with COVID (and operating hotels/restaurants) we want and tried to have grace and patience. However, the basics of communications and follow up are currently missing.

Where to start? The clerk kept me standing 20 minutes to check in as he was having a personal discussion with a non guest. They have a sign requiring face masks but the staff did not wear theirs most of the time. The carpets are dirty, wrinkled and worn. No ice machine on 3rd floor. I had to go to 2nd floor to get Ice from what appeared to be a residential size machine that was consistently out of ice. Limited availability for dining and no breakfast at all. Fireplace and heaters on 3rd floor Terrace did not work and were dirty and dusty. Furniture was old and stained. Covered parking is very limited. The hotel shuttle van as well as owners 2 motor cycles take up 2 of the 10 covered spaces. The remaining parking is in back alley. The attitude of the staff was the worst of all the negatives we experienced. They are rude and not helpful. When checking out the manager didn't even look up when I told him we were leaving. He just acknowledged me with "OK". Honestly, for over 500.00 per night all you get is equivalent to a roadside Hotel. Our accommodations were the only negative we experienced on this vacation.