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€212
Fully refundable before Thu, 28 Mar
Breakfast included
No prepayment needed
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Reviews (119)
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Traveller rating
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43 - 48 of 119 reviews
Reviewed 3 August 2016 via mobile

First let me say this place is immaculate. Everything from the lobby to the pool to the stairwells and rooms is positively sparkling which is unusual for chains.

We love the kids suite. The kids love having their own space. Theain room is really comfortable with a great bed, up-to-date bathroom, fridge and other minor amenities. I could hear a little through the walls but not much.

I wish there were more hotels that went above and beyond like this place.

Date of stay: August 2016
Trip type: Travelled with family
Thank stopabraham
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
braehead26, General Manager at Holiday Inn Express & Suites Douglas, an IHG Hotel, responded to this reviewResponded 4 August 2016

Thank you for taking the time to review our property! We greatly appreciate the feedback and are delighted to hear you enjoyed your stay. Our fabulous team looks forward to welcoming you back again soon for another outstanding stay.

Paula Fenton, GM

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Reviewed 2 July 2016

Lovely hotel. We were on a road trip and this was by far the nicest and surprisingly cheapest place we stayed. Check in and check out was a breeze. Rooms were very clean and the breakfast was very good! No complaints. Would for sure stay here again!

Date of stay: June 2016
  • Trip type: Travelled with family
    • Location
    • Cleanliness
    • Service
Thank wendyky81
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
braehead26, General Manager at Holiday Inn Express & Suites Douglas, an IHG Hotel, responded to this reviewResponded 14 July 2016

Thank you for the kind words on our staff and facility. We are very proud of our team here. I will be sure to pass along to our team the great job they are doing.

I also want to thank you for taking the time to give us feedback. We look forward to accommodating you on your next stay.

Take care and safe travels!

Paula Fenton, GM

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Reviewed 27 June 2016

We arrived late having exhausted possibilities in Casper. We were kindly greeted at the front desk and we had no complaints about the room. You may need reservations for this inn as they often get overflow from the rodeos in Casper and The National Guard is right across the street, a popular inn for them as well. We felt lucky to have found a room so late and double lucky it was this one. We did not smell tobacco smoke. We will return.

Room tip: It seemed quiet but I could have been just tired.
Date of stay: June 2016
  • Trip type: Travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank Dannie K
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
braehead26, General Manager at Holiday Inn Express & Suites Douglas, an IHG Hotel, responded to this reviewResponded 28 June 2016

Dear Dannie K,

Thank you for taking time to review our hotel. I am glad that you found the staff and the hotel accommodating. It is our goal to make each stay enjoyable. We look forward to your next stay!

P Fenton, GM

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Reviewed 16 June 2016

The roomws well appointed and probably cleaner than anyother room I have visitedin the past decade. However, housekeeping didn't make it to my room until 7pm on the second day of my stay. Then I was fortunate enough to listen to them vaccuuming, moving furniture and banging things around in adjacent rooms for about an hour. Just when I thought I would be able to begin relaxing, myevening was interrupted because "we had a lot of change-overs today". If the cleaning staff were gone by the time I returned from a 10 hour work day, this would be my pick of the best place to stay in Douglas. However, after this visit, I would have to suggest getting a room at one of their competitors.

Room tip: Go somewhere else.
Date of stay: June 2016
  • Trip type: Travelled on business
    • Value
    • Cleanliness
    • Service
2  Thank billo843
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
braehead26, General Manager at Holiday Inn Express & Suites Douglas, an IHG Hotel, responded to this reviewResponded 27 June 2016

Dear Bill O,
I'm sorry for the inconvenience you had with housekeeping during your stay. Unfortunately, we have been short handed with staff causing the housekeepers to have very long and tiring work days. We are working hard at getting staff hired and trained so this will not happen in the future. Thank you for sharing your concerns with us. We hope to see you again in the future.

Paula Fenton, GM

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Reviewed 15 June 2016 via mobile

Got lucky, no reservation, had a nice clean room. Hotel seems new and fresh. Bed was great , had a choice on pillows , firm or soft.
The tub had a great contour, plenty of hot water and pressure.
Free breakfast, good fresh selection. Attendants were keeping on top of the cleaning and supply. Location was excellent, easy access to the Interstate. Noise level was minimal. Easy access to parking lot. Staff very helpful. I'd stay again and recommended.

Date of stay: June 2016
Thank FacePainter2014
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
braehead26, General Manager at Holiday Inn Express & Suites Douglas, an IHG Hotel, responded to this reviewResponded 27 June 2016

Dear FacePainter2014,

Thank you for taking the time to review our property! We greatly appreciate the feedback and are delighted to hear you enjoyed your stay. Our fabulous team looks forward to welcoming you back again soon for another outstanding stay.

Paula Fenton, GM

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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