Ordered the steak sandwich, which has always been good in the past and a nice glass of Beringer wine. The meal was served fairly promptly and the steak looked great. The fries and wine were very good. The steak was tougher than ten year old jerky; it had no flavor (even ketchup couldn't help it, it was that bad. I immediately informed the waitress about the situation. I saw her talk to the manager about it, which was a total waste of time, as he did NOTHING about it. Felt sorry for the waitress who did a fine job, that she had such an unresponsive prick to work for.