Booked a cabin for the entire week for 10 ppl (aged 1-70, with a quadriplegic). Booked their largest cabin to accommodate our big family and because it was "handicap accessible". We know that phrase is often abused so we inquired about specific needs we had like a ramp, wide doorways, accessible bathroom, roll-in shower, etc. We were told the cabin had all of those things, WE WERE WRONG.
The ramp to enter the cabin was so steep we had to go down it backwards to keep control of the wheelchair. It was what I would refer to as "step steep made into a ramp". I would say it was an 8ft long ramp for a 4.5 ft height change. The "roll-in shower" was maybe 30 inches wide and had a 5 inch step to get into it. No wheelchair would get into the shower. We use a lift for our individual and had to make a make-shift ramp system in order to even get the person into the shower enough to have reach with the shower wand. Luckily we had some of our own portable ramps with us. The other bathrooms in the cabin were tubs with glass sliding doors, not an option. We were told it was a 1-2 inch lip to the shower, boy were they wrong. When we told them of our issue, they had no solution to even offer.
Cabin itself had many problems. The furniture in the family room area was BROKEN. When you sat down it caved in on the backside making it near impossible to use. We had to stuff pillows in it to be able to sit without getting back aches. We asked them for replacement furniture and they said they had some but never brought it. Maybe the next guests will get to enjoy the replaced furniture, maybe not. If you get there and the green plaid furniture is in there, don't sit down, its broken.
The cabin had a terrible ANT problem which we told the front office about, it was not addressed at all. Garbage disposal worked on and off the whole week, had to have maintenance fix it at one point. Fridge leaked all over floor everyday. Had to clean up water mess daily. Shower ceiling & corners were covered in black mold/mildew in the master.
Many of the windows were opened by cracks where mosquitos would come in and eat you alive. The mosquitos are unbelievable populated. Not even bug spray helped. Especially with windows opened by cracks letting them inside.
Exterior doors that wouldn't open due to warping and twisting. Pretty sure that's a safety hazard in the event of an emergency.
Water front area that went with the cabin was overgrown in weeds and water vegetation. Other docks were obviously being treated but not this one.
Rented a pontoon boat for 4 hours, crazy expensive. Boat was moldy, and sticky from sun rot.
All in all our family invested over $5,000 in this week long adventure and all we have to show for it is a couple hundred mosquito bites and a lot of frustration.
- Official Description (provided by the hotel):
- Since 1949, the Zambon family has welcomed visitors to experience the classic Northwoods resort at Holiday Acres on Lake Thompson in Rhinelander, Wisconsin. Encompassing 1000 acres of woodland and lakeshore, the resort offers four season relaxation, a great restaurant, indoor swimming and sauna, plus many outdoor amenities. With a variety of lodging choices, guest rooms, cottage, and vacation homes, everyone can find a home away from home. Retreat, relax and rediscover Your Place UpNorth! ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Hotels.com, Booking.com, Expedia, TripOnline SA and Agoda so you can book your Holiday Acres Resort reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Holiday Acres Hotel Rhinelander