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“Some Good Changes, Some Poor Changes, Some Changes Needed”

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Country Inn By Carlson, Platteville
Ranked #1 of 4 Hotels in Platteville
Reviewed 11 November 2016

We've stayed here a number of times and, overall, are pleased with the accommodations.

First the Good in the room: The room we stayed in was 112. They have totally refurbished the bathroom with a walk-in shower and modern sink area. The shower was great. The sink area used a lot of space for the sink and left little room to the sides to put things. A new item was a towel hook right next to the shower. No more reaching around for the folded towel. You could just open the door a little and grab it. Great.

There were also multiple places to recharge phones, ipods, ipads, etc. Really a big improvement than trying to find the electrical outlet behind the TV.

Really good improvements.

Now the Bad: It had nothing to do with the room but with the breakfast. I know they rotate foods every day but what they called "ham" was overly salty, hard to chew, overdone and had little "ham" taste. If you show up on this day, go somewhere else to eat. The "scrambled" eggs were ok but not great. There were two bananas on the fruit bowl but both had really bad soft spots. Usually I look forward to their sausage patties or the bacon.

Now the change: Someone sold Carlson this great idea that if you use multiple pillows it will be better. Not true. They need to get some firmer pillows. It was really difficult sleeping. The covers really didn't get high enough to cover with. The mattress was not overly comfortable. So, have someone in corporate stay in one of these rooms and then vet their homes to see if this is the way they sleep. Where's the Undercover Boss?

Room Tip: Ask if the room has a walk-in shower. Really was great than climbing over the side of a tub. Look fo...
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  • Stayed: November 2016, travelled on business
    • Value
    • Cleanliness
    • Service
Thank evasmia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TMalliet, General Manager at Country Inn By Carlson, Platteville, responded to this reviewResponded 7 December 2016

Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed extra outlets and updated rooms. We are always looking at ways to improve our breakfast and will use your comments to fine tune our operations. We look forward to your next stay.

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Reviewed 7 November 2016

  • Stayed: November 2016, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Country Inns & Suites By Carlson
Thank Darlene K
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
TMalliet, General Manager at Country Inn By Carlson, Platteville, responded to this reviewResponded 9 November 2016

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 7 November 2016

Have thought long and hard about writing this review......but I feel I need to warn others of this place.....I was traveling on business to a meeting in Madison and we decided to stop for a couple of days to experience the southwest part of WI in May of this year. Made a reservation at this location but was shocked to learn they would not honor the discount rate I had used at all other hotels in this chain. It was late and we were tired so begrudgingly took the room at the absorbent rate they were charging. We went down to use the hot tub and found the heating unit was broken. Been nice to know that before hand. We decided to make our stay only one night instead of the multiple we had planned. We stayed the next night at another hotel in the chain and had no problems that we had previously experienced. The staff could have made things much better for us but chose not to...... beware of this hotel

  • Stayed: May 2016, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Thank Craig C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TMalliet, General Manager at Country Inn By Carlson, Platteville, responded to this reviewResponded 9 November 2016

Thank you for the comments. We strive to make every guest stay excellent and in this case we did not meet your or our expectations. We would like a chance to discuss the issues you shared further if you could please give me a call directly at 608-348-7373. Thank you again for sharing feedback regarding your experience with us!

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Reviewed 1 November 2016 via mobile

We recently stayed at the Country Inn in Platteville Wisconsin while we were there on business. We stay at a lot of hotels around the world and being a light sleeper, I'm particular about the hotels we stay at. I must say I was very impressed with this property. Justin at the front desk was very helpful, friendly and conscientious. We had a great night sleep and overall experience was very positive. Just wish they had feather pillows! Other than that it was great.

Stayed: October 2016, travelled on business
Thank Jeff E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TMalliet, General Manager at Country Inn By Carlson, Platteville, responded to this reviewResponded 9 November 2016

Thank you for taking the time to let us know how your stay with us was. We are thrilled to see that you enjoyed everything our hotel has to offer. Thank you for your kind comments on Justin, I will make sure to pass them on. On behalf on the entire staff we thank you for your business and we hope to see you again when you are in the area.

Sincerely,

Terry Malliet

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Reviewed 1 November 2016

The staff was friendly. We appreciated the very clean and comfortable room. When making our reservation we asked for a room on the first floor that was quiet. We were very satisfied that we got both. We will not hesitate to stay there again!

Room Tip: The front of the hotel faces the parking lot and the street. The back faces a big hill and is very...
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  • Stayed: October 2016, travelled as a couple
    • Location
    • Rooms
    • Service
Thank holly_ingersoll
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TMalliet, General Manager at Country Inn By Carlson, Platteville, responded to this reviewResponded 9 November 2016

Thank you for taking the time to let us know how your stay with us was. We are thrilled to see that you enjoyed our rooms and our friendly staff. On behalf on the entire staff we thank you for your business and we hope to see you again when you are in the area.

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Additional Information about Country Inn By Carlson, Platteville

Address: 630 S Water St, Platteville, WI 53818-3611
Phone Number:
Region: United States > Wisconsin > Platteville
Amenities:
Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 4 Hotels in Platteville
Price Range: €87 - €127 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Country Inn By Carlson, Platteville 3*
Number of rooms: 49
Reservation Options:
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Also Known As:
Country Inn Platteville
Platteville Country Inn

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