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All reviews across the street great location brewing company walking distance nice lounge sausage room was clean downtown area waffles enjoyable stay place to stay lounge area continental breakfast hot tub lake minocqua waffle maker first floor
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Reviewed 4 September 2018

The employees went out of their way to be kind and thoughtful. They were efficient with cleaning and breakfast. As a bonus, the breakfast is also delicious. This hotel is our favorite place to stay when visiting up north.

  • Stayed: August 2018, travelled with family
    • Value
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Review collected in partnership with Best Western
Thank annemarie1114
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Becky D, General Manager at Best Western Plus Concord Inn, responded to this reviewResponded 6 September 2018

Thank you for your kind review. We are glad that you enjoy staying with us and hope to see you again soon!!!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 August 2018 via mobile

We enjoyed our stay at the Best Western in Minocqua. The location was good, across from the lake & a short distance to downtown. It is an older hotel that has been updated. We stayed there 2 nights. Walked downtown to the restaurants & checked out the shops. There is a bar in the hotel, so we stopped in one night for an after dinner drink. The bartender was friendly & informative about the area. Breakfasts were included. The beds were very hard, (not good for older bones), so my husband & I both had a hard time sleeping & ended up in pain after the 2 nights. I mentioned it to the gal when we checked out & she said she would note it that if we stayed there again we needed a room with pillow top beds. That choice was not offered to us when we checked in. They should get pillow top beds in all their rooms.

Stayed: August 2018, travelled as a couple
Thank Susan L W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Becky D, General Manager at Best Western Plus Concord Inn, responded to this reviewResponded 27 August 2018

Thank you Susan for your review. We are glad you enjoyed your stay with us. The reason why we offer two kinds of mattresses when we can is everyone is different and some like firm and some like soft. I did make notation on you folio that you prefer a pillow-top. This will help us make your next stay even better. Thank you for letting us know. We appreciate your business.

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Reviewed 20 August 2018

Great venue for dragon boating and a great place to stay during the dragon boat regatta!! We enjoyed the Torpy Park location for the race and the hotel and hotel staff for our 2 day stay in Minocqua. Definitely recommended. Walking distance (Park once at the hotel and walk!) to all restaurants in Minoqua as well as the "ice cream and chocolate shops (Kilwins) as well"

  • Stayed: August 2018, travelled with friends
    • Value
    • Location
    • Sleep Quality
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Review collected in partnership with Best Western
Thank ebastyr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Becky D, General Manager at Best Western Plus Concord Inn, responded to this reviewResponded 21 August 2018

Thank you ebastyr for your review. We are glad you enjoyed your stay with us and always look forward to the dragon boat races. It's always a pleasure seeing everyone. We are glad you had the chance to head downtown to the local shops and restrauants. We look forward to seeing you next year.

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Reviewed 19 August 2018

This Best Western is located within walking distance of the downtown area, Torpy Park, and Bearskin Trail, which makes it highly desirable. There is a nice lobby area to relax in and the breakfast was at the quality level expected. One of two rooms had an odor and it wasn't until checkout that we learned that first floor rooms are set aside for people with pets. Having no pets ourselves, nor do our friends who traveled with us, we would have declined first floor accommodations.

  • Stayed: August 2018, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank Anne L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Becky D, General Manager at Best Western Plus Concord Inn, responded to this reviewResponded 20 August 2018

Thank you Anne for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We are sorry you didn't like your room. We are in the middle of a remodel. We just have not got to the 1st and part of 2nd floor yet with our busy season being here. I see you received a 12% discount on your room instead of the AARP 10% off. I am sorry about the receipt not being put under your door and look into why you were not offered express check out. Thank you for letting me know .Your friends rooms was shampooed twice when told about the odor and that was taken care of. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at 800-356-8888.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely

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Reviewed 31 July 2018 via mobile

The bed was lumpy. It felt like an old crumpled vinyl mattress cover under the sheet Also the sheets were too small for the bed so they didn’t stay on right.
The shower head was nice but the drain was clogged causing standing water while showering.

The room was clean and the location was great.

Stayed: July 2018, travelled as a couple
Thank shields85
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Becky D, General Manager at Best Western Plus Concord Inn, responded to this reviewResponded 1 August 2018

Thank you Shields85 for your review. I am sorry that you didn't enjoy your stay with us and I will look into the mattress pad and why the sheets did not fit correctly. I will have maintenance and housekeeping to make sure the drains are being check daily. Again I am sorry.

Thank you for letting me know.

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