My family of 13 visited Gino's East for dinner before a theatre engagement. We made 5:30pm reservations based on the host's suggestion. The show began at 7:30pm and was just around the corner from the restaurant. We ordered our food by 5:45pm. The server never visited our table again until the salads were finally served at 6:30pm. By 6:50pm we had some of our food but no ketchup, water refills, or au jus for the Italian Beef Sandwich my husband ordered. Flagging a server down was not an option as they all appeared very frazzled. One member of our party finally received her order at 7:05pm and had to ask for a container to take it with her. The food was mediocre and not even warm when we received it.