We stay here annually to visit our son at summer camp. This place is the 2nd best place to stay in Hayward in terms of quality but has always been priced similarly to the top hotel. We stay here because it is difficult to get a room during parent visiting weekend.
That being said we made this reservation a full year in advance, including making a request for a rollaway. We arrived a year later (July 2011) and were given a non smoking room (by request a year in advance) which reeked of recent and repeated cigarette smoke. The smell was so thick that it was difficult to breathe and it made everything stink. When I requested a different room, I was told that there were none left. When I asked the front desk person where the rollaway was, he shrugged and said it was first come first served.
I reminded him the I WAS THE FIRST as I made my reservation for a smoke free room with rollaway a FULL YEAR AGO. He could not have cared less.
The room was disgusting, the service was terrible and nasty, the breakfast was non existent as the power went out in the breakfast room, all for $125-a terrible value and one that I will avoid anyway I can.More
- Free Wifi
- Free Parking