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Reviewed 14 November 2016

There is a HUGE difference between customer service and customer experience! Stonewall Resort is a nice getaway. Things are a little worn but that's ok. While the staff is friendly enough and does what you ask, the experience is not up to par with what you pay per night. Small things like the spa not calling back when we left a message about a possible massage. Dinner at Stillwaters (supposedly an upscale establishment) was fine and our server was friendly and accommodating but never asked how our meal was or nobody filled our water glasses or no one asked if we were ready for our check (instead they just brought it to the table BEFORE we were finished eating and didn't ask if we wanted coffee/dessert). We had to ask 3 times for extra towels for the room. Those little things might sound picky but they are what makes a great experience. Stonewall Resort is OK...but I wouldn't want someone to say that MY company was just OK!

Room Tip: ask for a lake view
  • Stayed: November 2016, travelled as a couple
    • Location
    • Rooms
    • Service
1  Thank jt15146
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 November 2016 via mobile

We took a 3-night getaway and had a fantastic time. Great hiking trails, biking, and kayaking on the lake.The staff is very friendly and helpful; the room was clean, comfortable and well-kept. Enjoyed the fireplace, both in and outside. We didn't use the pool which is in and outside, but many were and it looked fantastic. Likewise, the golf course looked great, but we didn't play. All-in-all just very relaxing.
Things you need to be aware of: in addition to your nightly rate there is a nightly "resort fee" of $15 and a nightly "parking fee" of $2. I felt that Stillwater's restaurant was a bit pricey for average quality and the service was very slow. Dinner buffet was $25 per person. The breakfast buffet was $14 and far superior for the price. The food at the lounge was excellent and more reasonably priced, but our service was still slow.
These less than desirable features still won't keep me from coming back. It is beautiful and relaxing. Easy to get to.

Stayed: November 2016, travelled with friends
Thank tom m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 November 2016

The Stonewall Resort is a very larger property that includes both traditional hotel rooms and then cabins for larger groups or families. Our extended family rented three of the cabins. Each of the cabins had three bedrooms and a pull-out couch, so you could sleep eight comfortably. The kitchen and family room weren't that large, but big enough for us since we spent most of our time outdoors. They also had a gas grill on the deck outside.

There are hiking trails on-site (with different levels of difficulty), rental equipment, like kayaks and paddle boats for the lake and also bikes for riding around the resort. There is also a pool at the main lodge.

We spent about 4 days / 5 nights there which was just about right. A whole week may have been a little much with trying to keep yourself busy. A very nice property overall.

Stayed: July 2016, travelled with family
Thank DJC313
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 November 2016

We utilized the resort as an overnight stop on our way to PA. We were very impressed and now are considering bringing our extended family for a four-day stay next summer. Lots of activities for kids and adults (esp golf).
The only problem we ran into was the evening buffet. It was past peak season on a Sunday night and there were very few people in the Resort. They were trying to keep a full buffet line going and the traffic didn't support it. As a result, the featured meat was under a heat lamp for an extended period of time and was so tough it wasn't edible. There were also a number of flies in the serving area, a definite turn-off.

Room Tip: There are no issues with traffic noise and we stayed in a room that overlooked the lake and campground. Beautiful.
  • Stayed: November 2016, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank Michael B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 November 2016

My wife and I are Canadian snowbirds, and we have stopped and looked at this resort and golf course on a couple of occasions as we were travelling by, either north or south. We finally decided to give it a try for two nights. We especially wanted to experience the golf course. The experience was disappointing on both counts!
On a positive note however, I can say that every staff member that we encountered was very nice, and accommodating. The scenery is beautiful, and it is a very relaxing atmosphere. The problem we ran into at the resort is more about food and beverage. We had dinner on the first night, and breakfast the next morning. In both cases we chose the buffet, instead of a la carte. EVERY food item that was put out on the buffet for both meals was stone cold!!! It looked good, and there was lots of it, but it isn't much good if it isn't kept hot. They have a serious problem with their system! If you eat there, order off the menu, or at breakfast, use the prepared to order feature that they offer. By the way, my wife spoke to the starter at the golf course who is a local, and he said his family gave up on the buffet long ago for the same reason. I made a point of speaking to the duty hotel manager about our bad dining experience. Too bad I couldn't find the general manager, because the lady I spoke to didn't offer any sympathy or understanding, let alone a credit for the food we couldn't eat! We passed on the second breakfast, and ate on the highway after we left.
Another positive note was the murder mystery dinner we attended on the second night. It was presented at the golf course clubhouse/restaurant. Fabulous experience! Great food, nice atmosphere, and terrific cast that presented the mystery. That same starter gentleman said that he dines at the golf course instead of the hotel because it is so much better. Unfortunately the dining room at the course closes down toward the end of the golf season.
The golf course should probably be reviewed separately, but let me quickly say that it was over priced, even with the little discount they gave to make up for the three temporary greens! We have played much better courses for less money.

Room Tip: Choose golf course side for nice sunsets. River side for sunrise.
  • Stayed: October 2016, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank Reed E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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