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Reviews (64)
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All reviews hot tub excellent customer service the staff was great rooms are clean in town cara pool cleanliness
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Reviewed 3 September 2020

The stay was excellent the front desk lady Cindy was very accommodating with my needs of extra towels and blankets and was very professional. The rooms, pool, and hot tub are very well clean and maintained. The staff also are good about keeping people quiet and enforcing there "quiet hours".

Date of stay: January 2020
Trip type: Travelled solo
Thank Skylergoddard17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Molly Hardway, Owner at Holiday Inn Express & Suites New Martinsville, responded to this reviewResponded 23 February 2021

Dear Skylergoddard17,

We appreciate your review and kind words! Thank you for choosing the Holiday Inn Express & Suites New Martinsville!

All the best,

Molly H - General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 September 2020

Ms. Cindy Beegle (I think last name is Beegle) was truly attentive. Check in was very smooth, and she was very courteous and friendly. She adeptly handled COVID issues, such that they were virtually transparent. Made me feel very comfortable. I don't normally write these reviews, but every once in a while you stumble into someone that cares to the point it is noticeable. It was just refreshing to check in with someone bright, vs dull and just doing their job...

Date of stay: August 2020
    • Value
    • Rooms
    • Service
Thank seank545
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Molly Hardway, Owner at Holiday Inn Express & Suites New Martinsville, responded to this reviewResponded 23 February 2021

Dear seank545,

Thank you for your kind words about our front desk associate, Cindy! We are very lucky to have her as part of our team. We hope to see you during your next visit to New Martinsville!

All the best,

Molly H - General Manager

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Reviewed 30 August 2020

Cindy was a treat and made the stay for work better than could be reasonably expected. Rooms were cleaned daily, comfortable, and large. Breakfast is as expected from a hotel, having traveled for work for over three years, I have had much worse.

Date of stay: August 2020
  • Trip type: Travelled on business
    • Sleep Quality
    • Rooms
    • Service
Thank joshuabF8572KG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Molly Hardway, Owner at Holiday Inn Express & Suites New Martinsville, responded to this reviewResponded 23 February 2021

Dear joshuabF8572KG,

Thank you for your kind words! Unfortunately during your stay we had Covid procedures in place for your breakfast, but we have added hot items back to our daily menu and are now serving our full, hot breakfast that the breakfast attendant serves our guests (to limit contact due to the pandemic.) We hope to see you on your next trip to the area!

All the best,

Molly H - General Manager

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Reviewed 6 August 2020 via mobile

I've been staying here off and on for weeks at a time for going on 3 years now. My rooms have always been clean, the staff is always friendly and helpful (thanks Cindy and Cara!) and the kitchen staff is amazing even after Covid forced them into serving each person individually. Thank you all!

Date of stay: August 2020
Trip type: Travelled on business
Thank LandslideDoctor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Molly Hardway, Owner at Holiday Inn Express & Suites New Martinsville, responded to this reviewResponded 23 February 2021

Dear LandslideDoctor,

Thank you for your kind words about our staff and guest rooms! Our team has been working non-stop to ensure that our guests remain safe during the pandemic, and still receive the service that they expect from our hotel. We hope to see you again!

All the best,

Molly H - General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 August 2020

Cindy Goddard takes her job seriously, remaining kind and helpful to the crew even when she may be feeling down herself, more individuals like her is what this world needs.
I frequent the hotel quite often do to work requirements and Cindy always greets the crew with a smile and the willingness to talk or listen.

Date of stay: August 2020
  • Trip type: Travelled on business
    • Location
    • Rooms
    • Service
Thank workrelated20
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHG Service, Owner at Holiday Inn Express & Suites New Martinsville, responded to this reviewResponded 22 August 2020

Hi workrelated20,

I'm glad you chose our hotel for your visit to New Martinsville. Thank you for staying.

We aim to continue being your top hotel choice where you can have a simple, engaging place to rest and recharge. It's great that we met our usual standards during your stay. I'm glad you enjoyed the staff service, especially Cindy's. I have forwarded your comments to management. We will use these to continue giving the best quality of service.

We appreciate your feedback about your stay and looking forward to your next travel.

Many Thanks,

Rein D
Case Manager
IHGService

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