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Microtel Inn & Suites by Wyndham Fairmont
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Reviews (530)
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328
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All reviewscookiessoupfront deskwindow seatupgraded to a suitewafflessausage gravybreakfast barstay there againironing boardfresh fruitvery nice staystaff was very friendly and helpfulroom was cleanvery nice hotelroad triphot breakfast
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8 - 13 of 530 reviews
Reviewed 10 February 2018 via mobile

My family stayed in room 306 the night of Feb 9, 2018. The man that checked us in was amazing and helpful and the lobby, elevator and room appeared clean with everything in its place. However, upon arrival we noticed the vloud of cigarette smoke from the employee smoking just outside the front entrance. This gave a very poor first impression. Once in our room I noted there was a very strong cigarette smell in the bathroom. After some investigating, I realized it was coming from the drain on the bathroom floor? We were tired and didnt feel like complaining so we covered the drain with a towel hoping it would dampen the smell.
Breakfast was ok. But as soon as someone opened the door the door that says "employees only", a strong odor of cigarette smoke took over the room. After breakfast we loaded up the car. Again we had to walk through a huge cloud of smoke to exit the building. Two female employees were standing at the doorway smoking. They did apologize, however, we still had to breathe the smoke.
I feel that this should not be acceptable. Please hold your business to a higher standard. If employees must smoke, have them go to another location on the grounds

Stayed: February 2018, travelled with family
Thank H5942FCstephanieb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tina W, General Manager at Microtel Inn & Suites by Wyndham Fairmont, responded to this reviewResponded 3 weeks ago

I apologize for our short comings and have addressed the smoking with the staff. This is not permitted and I appreciate you for letting us know.

Thank you!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 February 2018

  • Stayed: February 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Microtel Inn & Suites by Wyndham
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Tina W, General Manager at Microtel Inn & Suites by Wyndham Fairmont, responded to this reviewResponded 3 weeks ago

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 2 February 2018

  • Stayed: January 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Microtel Inn & Suites by Wyndham
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Tina W, General Manager at Microtel Inn & Suites by Wyndham Fairmont, responded to this reviewResponded 7 February 2018

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 1 February 2018

I travel to Kentucky several times a year and like stopping here on the way. Its clean, staff is friendly and it's reasonable.

  • Stayed: January 2018, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Review collected in partnership with Microtel Inn & Suites by Wyndham
Thank Springtime478
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tina W, General Manager at Microtel Inn & Suites by Wyndham Fairmont, responded to this reviewResponded 7 February 2018

We love hearing from our guests! Thank you so much for your kind words about our hotel.

We look forward to seeing you again!

Thank you,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 January 2018

Excellent! Clean room!!! Quiet! Excellent customer service, friendly, kind and courteous! Very nice place to stay.

  • Stayed: January 2018, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Microtel Inn & Suites by Wyndham
Thank karenef2018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tina W, General Manager at Microtel Inn & Suites by Wyndham Fairmont, responded to this reviewResponded 7 February 2018

Thank you so much for taking the time to review our hotel.

We love the comments! We look forward to seeing you again!

Thank you!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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