The gal who checked us in was rude to us to begin with. My guess is that 3 couples traveling on Harley's were "scary" to her. We are all in our 50's, law abiding and all have respectable professional jobs. Nonetheless, we declared there were 7 people in our party rather than 6, paid the additional charge and went to our cabin. We invited a friend of ours that lives in Winthrop to come over and visit. We were on the back deck, 8pm eating dinner and listening to music when we were abruptly interrupted by yet another VERY RUDE person who shook a piece of paper in my face and charged us with "disorderly conduct" and said if we didn't shut the noise down in 5 minutes that they would evict us. She also said we had 8 people in the cabin and were only allowed 7. We told her one guest was visiting and lived in Winthrop. We immediately shut the music off and came into the cabin. I checked my bank account and realized even BEFORE she came down to our cabin she charged my credit card $250. She had mentioned that people were smoking on the deck. NOBODY was smoking on the deck. We have 2 smokers in our group. Two very respectable smokers - they not only went down below the deck to smoke, they went out towards the river so the smoke didn't waft up to the deck. I feel that we were targeted from the moment we arrived because we were "bikers". This place is clearly NOT biker friendly. I would never stay here again. The cabin itself was very nice, but the customer service (or lack thereof) was hideous. My husband and I left at 10pm to drive 3.5 hours home. I've left a voicemail for them to rectify this situation and still haven't heard anything from them. Please beware of their practices, they will overcharge your credit card for everything - not returning the key TO THE OFFICE, $50 for every 15 minutes you stay past check out time......clearly they make alot of money off of these charges. Horrible experience.
- Official Description (provided by the hotel):
- Welcome to River's Edge Resort, a unique lodging experience, located Downtown in the Old Western town of Winthrop, Washington.Tucked in along the Chewuch River, our One, Two and Three-Bedroom Riverside Chalets feature private, deck hot tubs with river views, well-appointed kitchens, laundry, dining and spacious living rooms with 42" flat-screen televisions.On the same property, but not along the river we offer, One-Bedroom Cozy Cabins featuring private, outdoor hot tubs, kitchenettes, dining and comfortable living rooms with 37" flat-screen televisions.We have been Welcoming guests since 1996 and have made many, many wonderful friends. Whether you are traveling for business or pleasure, River's Edge Resort hopes to be your first lodging choice when visiting Winthrop, Washington.River's Edge Resort is a 2015 TripAdvisor, "Certificate of Excellence" award recipient ... more less
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- Also Known As:
- River`s Edge Hotel Winthrop