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“Old Gal is a bit Long in the Tooth (Between Average and Very Good)”
4 of 5 bubbles Review of Red Lion River Inn

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Red Lion River Inn
Ranked #24 of 46 Hotels in Spokane
Pacific Northwest
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
“Old Gal is a bit Long in the Tooth (Between Average and Very Good)”
Reviewed 2 March 2012

As my other reviews would suggest, I am a fan of the Red Lion properties. Older, yes. But they offer an experience that you won’t find in most cookie-cutter and new properties at a competitive price point. And I have stayed at both the River and Park locations in Spokane numerous times over the years.

Though I would still recommend the River over the Park (the fee to park at the Park is an odd miscue in the RLH Corp’s hometown) for a value-conscious customer, there are signs that RLH is spending more time attending to the property closest to their headquarters.

As other reviewers note, the swap out on fridges and microwaves has either stalled or is only being implemented incrementally. Some rooms have them, some don’t. Card membership doesn’t guarantee either amenity. So you need to ask if you want them.

The rooms also show signs of wear that you won’t find at the Park property (and rarely see at other properties in various locations, such as Longview or Portland or Vancouver). Chairs covered in dust. Hairs hanging off the hair dryer. Residue around the tubs. You get the point. Though I stayed in one room, I was with a group that had two additional rooms. Same issues in each of the rooms. These issues suggest a problem with the cleaning staff more than they suggest a need for major upgrades. But they are problems nonetheless.

There is also something going on in the building located in the back of the property. Judging from the open curtains, staff and/or guests have set up in the second story rooms on a “long term” basis. Not an issue for me. But it is something to consider when you book people into that section of the hotel. Some people might find a “long term” housing situation problematic. I guess I am trying to say that perceptions matter when dealing with guests.

If there is one place where the River showed itself to not be lacking, it was the front desk staff. The two women (one of whom was name Brianna) were putting up with an incredible amount of foot traffic due to it being a weekend with a state high school sports tournament in town. They were gracious and composed even in the face of some truly surly guests (likely out-of-towners there to watch children and grandchildren and other guests shocked at how busy things were). [Note to some of these guests: (1) being a guest doesn’t give you a right to browbeat the front desk staff; (2) having a room doesn’t entitle you to act as though you deserve more accommodations than other guests; and (3) if you are angry that your wife and you and your four year old booked a room on Priceline and/or didn’t bother to check whether a pool was outside or inside during the winter (a simple call to the hotel would have cleared things up), consider booking directly through Red Lion next time. I can only imagine how you would act if you were treated the way you treated the staff. At the very least, learn a good rule of thumb: yelling and talking down to people will rarely get you anything more than being labeled a jerk.]

Clearly the Park is set up to be the more upscale of the two Spokane properties. But a bit more attention to detail would bring the River up to the standards one expects out of all the RLH properties. Not a miss by any stretch of the imagination; but not the usual home-run either.

Room Tip: Like most Red Lion properties, this hotel is quite large. You have some discretion in rooms and/or...
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  • Stayed March 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank ScottCanning
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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660 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (153)
Date | Rating
  • English first
  • German first
  • Japanese first
  • Any
English first
Warden, Washington
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 1 March 2012

Nice looking place with clean rooms but no fridge or microwave, had to go to the lobby to pop our popcorn and the microwave was tiny and didn't work well either, no fridge so we were hauling ice all the time.
Bed was good and the room was clean, but no tissue in the tissue holder. Our keys wouldn't open the door so we had to walk around and come in the lobby door.
It's a good location maybe we expected too much.

  • Stayed February 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bluehat73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Forest Lake, Minnesota
Level Contributor
26 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 24 February 2012

We (adult daughter and myself) stayed here for two nights. Everyone was helpful and friendly- front desk, housekeeping and food service.

The motel is near the downtown mall (cab ride was under $5 w/o a tip) --it would be an easy 15-20 walk in decent weather.

The dining room had far better hours than the Red Lion in Richland WA --we could get food at any time during the day and into the evening and the menu had more selection.

The bathroom fans could have worked better, we often got whiffs of "bathroom smells" in the hallway as we walked between our room and the lobby. At one point someone was smoking in their room and you could really tell. Talked to the front desk and they sent someone around to find the smoker -never encountered that problem again.

The advertised on premise guest laundry facility was out of order, bummer for us because we chose that location for that amenity.

All in all, not a bad stay.

  • Stayed February 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank GrammaOnTheGo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Los Angeles, California
Level Contributor
104 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 20 January 2012

This is an updated hotel with lots of services. Close to shopping and a walking/running trail. The staff was nice and the food okay.

  • Stayed November 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank ducknc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Seattle, Washington
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 29 December 2011

The rooms are comfortable and cozy and the staff are pleasant. Also, Constitution Trail runs nearby and allows passage by foot to Gonzaga University (which is adjacent) to the east and Riverfront Park to the west. I have no hesitation about recommending this hotel.

A few complaints, though:
- Vending machines only partially work; some items clearly are stocked but not dispensed.
- No in-room refrigerator, freezer, or microwave. This would have been nice for storing and cooling bottled water, for cooking, etc., and at least one of these items should have been included considering the somewhat pricey nightly rates.
- Staff of the adjoining "Ripples" restaurant seem a little unpleasant. They were not rude at all, and I didn't eat there, but I happened to walk by and briefly speak with someone from the kitchen crew as they were leaving for the evening, and their greeting was a bit short and direct.

  • Stayed December 2011, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Vau S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Red Lion River Inn

Property: Red Lion River Inn
Address: 700 N Division St, Spokane, WA 99202
Phone Number:
Region: United States > Washington > Spokane
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #24 of 46 Hotels in Spokane
Price Range (Based on Average Rates): €
Hotel Class:3 star — Red Lion River Inn 3*
Number of rooms: 245
Official Description (provided by the hotel):
The Red Lion River Inn is a quiet urban hideaway nestled along the beautiful north bank of the Spokane River in Spokane Washington. Just steps from Riverfront Park and the Centennial Trail, our guests have easy access to Gonzaga University, the Convention Center, and the INB Performing Arts Center as well as Spokane's best shopping, entertainment, restaurants and the downtown business district. We are also close to Spokane Veterans Arena and 10 miles from Spokane International Airport.Each of our guests can be assured of friendly Northwest hospitality and exceptional service. We offer 245 tastefully appointed, contemporary rooms and suites furnished with comfort in mind. Other comforts include Red Lion's signature beds featuring Sealy pillowtop mattresses and Eco Fresh Environmentally Responsible Products (ERP). Deluxe rooms feature king-sized beds with beautiful river views. All rooms include complimentary wi-fi and also complimentary parking and airport transportation.If resort-style fun is what you're looking for, activities abound with two seasonal outdoor pools and a fitness center as well as volleyball, tennis and basketball courts available for your pleasure. For your next event, our 2,800 square feet of meeting space can accommodate groups of up to 250.We offer Red Lion's signature Roaring Start Breakfast... and don't forget, kids 10 and younger eat free with each adult. ... more   less 
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Also Known As:
Red Lion River Hotel Spokane
Red Lion Spokane
Spokane Red Lion

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