As my other reviews would suggest, I am a fan of the Red Lion properties. Older, yes. But they offer an experience that you won’t find in most cookie-cutter and new properties at a competitive price point. And I have stayed at both the River and Park locations in Spokane numerous times over the years.
Though I would still recommend the River over the Park (the fee to park at the Park is an odd miscue in the RLH Corp’s hometown) for a value-conscious customer, there are signs that RLH is spending more time attending to the property closest to their headquarters.
As other reviewers note, the swap out on fridges and microwaves has either stalled or is only being implemented incrementally. Some rooms have them, some don’t. Card membership doesn’t guarantee either amenity. So you need to ask if you want them.
The rooms also show signs of wear that you won’t find at the Park property (and rarely see at other properties in various locations, such as Longview or Portland or Vancouver). Chairs covered in dust. Hairs hanging off the hair dryer. Residue around the tubs. You get the point. Though I stayed in one room, I was with a group that had two additional rooms. Same issues in each of the rooms. These issues suggest a problem with the cleaning staff more than they suggest a need for major upgrades. But they are problems nonetheless.
There is also something going on in the building located in the back of the property. Judging from the open curtains, staff and/or guests have set up in the second story rooms on a “long term” basis. Not an issue for me. But it is something to consider when you book people into that section of the hotel. Some people might find a “long term” housing situation problematic. I guess I am trying to say that perceptions matter when dealing with guests.
If there is one place where the River showed itself to not be lacking, it was the front desk staff. The two women (one of whom was name Brianna) were putting up with an incredible amount of foot traffic due to it being a weekend with a state high school sports tournament in town. They were gracious and composed even in the face of some truly surly guests (likely out-of-towners there to watch children and grandchildren and other guests shocked at how busy things were). [Note to some of these guests: (1) being a guest doesn’t give you a right to browbeat the front desk staff; (2) having a room doesn’t entitle you to act as though you deserve more accommodations than other guests; and (3) if you are angry that your wife and you and your four year old booked a room on Priceline and/or didn’t bother to check whether a pool was outside or inside during the winter (a simple call to the hotel would have cleared things up), consider booking directly through Red Lion next time. I can only imagine how you would act if you were treated the way you treated the staff. At the very least, learn a good rule of thumb: yelling and talking down to people will rarely get you anything more than being labeled a jerk.]
Clearly the Park is set up to be the more upscale of the two Spokane properties. But a bit more attention to detail would bring the River up to the standards one expects out of all the RLH properties. Not a miss by any stretch of the imagination; but not the usual home-run either.
- Official Description (provided by the hotel):
- The Red Lion River Inn is a quiet urban hideaway nestled along the beautiful north bank of the Spokane River in Spokane Washington. Just steps from Riverfront Park and the Centennial Trail, our guests have easy access to Gonzaga University, the Convention Center, and the INB Performing Arts Center as well as Spokane's best shopping, entertainment, restaurants and the downtown business district. We are also close to Spokane Veterans Arena and 10 miles from Spokane International Airport.Each of our guests can be assured of friendly Northwest hospitality and exceptional service. We offer 245 tastefully appointed, contemporary rooms and suites furnished with comfort in mind. Other comforts include Red Lion's signature beds featuring Sealy pillowtop mattresses and Eco Fresh Environmentally Responsible Products (ERP). Deluxe rooms feature king-sized beds with beautiful river views. All rooms include complimentary wi-fi and also complimentary parking and airport transportation.If resort-style fun is what you're looking for, activities abound with two seasonal outdoor pools and a fitness center as well as volleyball, tennis and basketball courts available for your pleasure. For your next event, our 2,800 square feet of meeting space can accommodate groups of up to 250.We offer Red Lion's signature Roaring Start Breakfast... and don't forget, kids 10 and younger eat free with each adult. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Hotels.com, Booking.com, Travel Republic (UK), Expedia, TripOnline SA, HotelQuickly and Ebookers so you can book your Red Lion River Inn reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Red Lion River Hotel Spokane
- Red Lion Spokane
- Spokane Red Lion