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“Super long wait for food, loud and hot”

Banana Leaf Thai Bistro
Ranked #24 of 99 Restaurants in Port Townsend
Certificate of Excellence
Price range: US$10 - US$20
Cuisines: Thai
More restaurant details
Restaurant details
Good for: Child-friendly
Dining options: Lunch, Dinner, Delivery, Reservations
Description: We are a small family owned and operated restaurant with big hearts. We share a genuine passion for Traditional Thai style street food cooking with those of you who appreciate authentic, healthy and comforting Thai cuisine. Our commitment to quality is evident in the intricate flavors and delicate blend of Thai spices and herbs in every bite.
Reviewed 11 September 2017

We got to the restaurant just before 8pm on Friday. They told us it was a 15 minute wait for a table, looking in we could see that there were 2 empty tables that would fit our four person party. They finally cleared a third table for us and as we had studied the menu while waiting we ordered our food pretty quickly. 35 minutes after ordering we finally got our appetizers. The main dishes showed up whooping hour after we ordered. At this point we had been tempted several times to simply leave. The restaurant had emptied out quite a bit. We don't know what the delay was all about, we never got an explanation or apology for the long wait. One person in our party asked for a glass of ice when the waitress brought water and waited 10 minutes just for that. We didn't have silverware or napkins by the time the appetizers finally arrived. The food was okay, but the service and wait simply lacked big time. The place was also very hot and very loud. Too bad!

    • Value
    • Service
    • Food
Thank Carmen7714
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chavaree M, Manager at Banana Leaf Thai Bistro, responded to this reviewResponded 13 September 2017

Apology for the delay and the mistake.it was wooden boat festival week. We had 2 big tables haven't got their foods. We are small restaurant. If the appertizer was the fresh roll " we wrap by order". We could not seat all of you because we had the 2 reservations and the customer told us to come a little bit late so we had to save the room for them.Thank you once again to join us. Hope you give us a chance a return back again.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a ReviewReviews (133)
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4 - 8 of 133 reviews

Reviewed 18 August 2017

Very disappointing after reading some of the reviews. Very Poor service. We had to wait a long time Did not get appetizers before entree. The people we were with had their food about 15 min. before our food came out. The food was spicy !!! but had very little flavor. The appetizer of butterflies were over done and had almost zero floor. Not what we are use to with Thai food. Would not go back.

    • Value
    • Service
    • Food
Thank Lois M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 August 2017 via mobile

Biryani Lemongrass Chicken dish was delicious--grilled marinated chicken with Lemongrass and yellow curry rice(takes additional time because they grill the chicken for each order but it's so good)!! The server was clearly very busy so it may not be a place you can quickly grab a meal since it is a small and very busy (and rightly so!) restaurant but it's worth the short wait for the server and kitchen.

1  Thank mollygracetravels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 August 2017 via mobile

After walking around around on a Monday where places were full, one apparently overwhelmed, and feeling like as much as we love PT, not every place had to try to be "foodie" just to jack the prices... stopped here. I admit for some reason from the look of it, I'd never stopped. Mistake.

Friendly service, felt very welcome unlike another spot. Crab Rangoon was nicely crisp, not greasy and a good starter. LOVED the noodle soups. Very much want to come back and try other items like the street food section.

They aren't as high prices as some places and have a nicely full menu without trying to over achieve. So don't be a snob. It's a nice place. Kudos from a Seattle resident.

Thank Sherry R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 August 2017 via mobile

It pains me to right this review.

It was a Sunday evening, 6pm. There were about 30 people in the restaurant. Most outside on the patio.

Service was very slow. Seated quickly but 10 minutes to take drink order another 10 to take dinner order. 40 minutes from entry to eating. Staff apologized and said it was a busier than usual night.

Presentation was average, taste was average, little on the watery side, not as creamy as I am used to.

I have a fairly high tolerance for restaurants, but here are 2 big no no's for me.
- Tables were clean but patio deck, railing and umbrella's have obvious and substantial signs of seagulls being present (yes that kind of present). I would guess they had not been power washed for some time. I get it, this is a port town, but lets be honest this is a food establishment, not the local fishing pier. A simple nightly power wash with bleach could make this a none item.
- second, there is a bizarre order on the patio. Wofts of something not good.

Other challenges, inside restaurant was pretty hot and the view from the patio is a parking lot and the backside of shops.

I would have left but I was extremely hungry.

1  Thank ChazMike
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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