For over 20 years I've been working with hotels to make group reservations. This was by far the BEST experience I've had from the time of making the reservation, our group checking in, and follow up. Kaiya in group reservations was diligent in her communications, consistent in her follow up, and a pleasure to work with. The staff at Springhill Marriott in Kennewick WA was outstanding at every moment of contact. Thank you!
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