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All reviews snoqualmie pass sno cap no elevator hardware store taco bell best westerns great place to stay hot tub sitting area make your own waffles king suite front desk staff breakfast room flat screen hot breakfast first floor indoor pool
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Reviewed 2 August 2018

Friendly staff. Just not anything outstanding about our stay. I think it's a little over priced for what it is. Pool room was hot, hot, hot. Was hard to sit and watch grandchildren. Rooms are adequate.

Date of stay: July 2018
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank Sharon F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 July 2018

We have stayed here before on our way to Eastern Washington. The room is very nice and clean. Comfortable bed. Very friendly and helpful staff. I would have given this an excellent accept for the breakfast. Nice variety but every hot item was out at 8:50 and after 20 minutes the only item brought out were the hot biscuits. No gravy, no omelets and no bacon or sausage they were suppose to refill.

Date of stay: July 2018
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank Randy R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Snowcap Lodge B, Front Desk at Best Western Snowcap Lodge, responded to this reviewResponded 18 July 2018

Thank you so much for your feedback!!

Thank you,
Jaime

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 July 2018

We booked last minute and thought this would be the best option in town. We were sadly disappointed with the stay, the property and the service. We arrived around 10pm, tired and ready for some sleep. The front desk person seemed to have trouble locating our reservation, but did finally find it. As we were finishing up with check in, my husband found a cart and went out and loaded up our belongings to bring in. As he rolled up with the cart, the clerk informed us that he should've waited to do this because we were going to be located on the 2nd floor and there was NO ELEVATOR....excuse me, what? So we hauled all of our things upstairs in shifts and finally got everything in the room. To be fair, the room itself was nice and spacious and well put together, however the bathroom vanity/kitchen area (yes, this is somehow all one space - microwave, coffee and fridge all at the bathroom sink) is right at the foot of the bed, with the toilet and shower in a separate room. Ok....we could live with this part and we were exhausted so we went to sleep. The next morning, I thought I'd see if just maybe we had a peek of the beautiful mountains from our window, so I opened the curtains. What came next was just confusion, disappointment, and then plain old annoyance. There was no view of anything other than a HUGE air conditioning duct and roof....like, literally it fills the whole window as you can see in the photos. The thing that really got us is that the property was not full - the parking lot was maybe 50% full, so I'd be shocked if this was truly the only room available for us. My husband travel for a living, so we're not newbies at hotel stays and rarely leave negative reviews, but this stay was just really sad. Anyway, next time we'll be trying one of the "off brand" hotels in cute little Cle Elum!

Room tip: No tips here
Date of stay: July 2018
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank thezimmys
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 July 2018 via mobile

We found this little gem on our last trip out to Seattle and we will definitely be back. Beautiful, comfy rooms, gorgeous area, friendly staff. The first time we met the maintenance man and he was a real sweetheart. We were bringing a boat back and he helped us find a way to park it so that it was out of the way. Sat and talked to him for quite a while. He wasn't there this time so we didn't get to say hi. But Jeff checked us in and was super helpful. They have free laundry and he and Sara helped me get the washer going...it was a little tricky. The pool and hot tub are fabulous! Jordan takes great pride taking care of the place and it definitely shows. Breakfast was great. Can't wait to stay again on our next trip out.

Date of stay: July 2018
Trip type: Travelled on business
Thank Paula M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Snowcap Lodge B, Front Desk at Best Western Snowcap Lodge, responded to this reviewResponded 6 July 2018

Thank you so much for your feedback. We love to keep a smile on our guests faces. We hope to see you again.


Thank you,
Jaime
Front Desk

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 July 2018

This was in the middle of a two-week road trip with a different hotel every night, so we saw a lot of hotels in a short amount of time.

Snowcap was a pretty basic room, clean, well-laid out. Breakfast was very good and the staff was excellent. Hotel was older, but well-taken care of.

And what a sweet little town (Roslyn, too). We will be back if we are ever in the area. Thanks for a good night!

Date of stay: June 2018
  • Trip type: Travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank not-naturally-red
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Snowcap Lodge B, Front Desk at Best Western Snowcap Lodge, responded to this reviewResponded 6 July 2018

Thank you so much for your feedback. We love to keep a smile on our guests faces. We hope to see you again.


Thank you,
Jaime
Front Desk

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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