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Best Western Potomac Mills
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Reviews (572)
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23 - 28 of 572 reviews
Reviewed 8 December 2017

Had to travel to Woodbridge for a family member who had been in a car accident. After making sure family member was okay, went to look for the nearest hotel which was Best Western. Check-in was smooth and after informing attendant that I was traveling with a senior citizen, she transferred my room closer to the elevator so my family member did not have far to walk. Staff was very courteous and friendly and the room was comfortable and clean. My stay was only one night, however I would stay there again and recommend this hotel to other visitors.

  • Stayed: December 2017, travelled with family
    • Value
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Review collected in partnership with Best Western
Thank toots1976
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Charles S, General Manager at Best Western Potomac Mills, responded to this reviewResponded 20 December 2017

Thank you for taking the time to comment on your recent experience at the Best Western Potomac Mills. Your feedback is important to our progression to lead the industry in customer care.
At your service!!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 December 2017

Room was super clean. Plenty of clean towels and nice pillows. Nice soap dispensers in rooms. Availability of restaurants in the mall across the street and lots of stores in area. In secluded but safe area

  • Stayed: December 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Best Western
Thank Tanger C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Charles S, General Manager at Best Western Potomac Mills, responded to this reviewResponded 20 December 2017

Thank you for taking the time to comment on your recent experience at the Best Western Potomac Mills. Your feedback is important to our progression to lead the industry in customer care.
At your service!!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 November 2017

Third time staying here and have had no problems at any time or visit. The hotel is about 7 miles past Lorton train station and we feel secure about leaving stuff in our car overnight. Would highly recommend this hotel and in fact 2 other couples whom we recommended this hotel used it and were highly satisfied

  • Stayed: November 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank N3923PJmartinf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Charles S, General Manager at Best Western Potomac Mills, responded to this reviewResponded 20 December 2017

Thank you for taking the time to comment on your recent experience at the Best Western Potomac Mills. Your feedback is important to our progression to lead the industry in customer care.
At your service!!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 November 2017

I stayed here for one night with a school field trip, and thought the hotel was OK. It is clearly an older hotel, and the rooms show many signs of wear - many cracked tiles in the bathroom, worn carpets, etc.
But, overall the room seemed clean, and the beds were quite comfortable which was a nice surprise. Given the fact that I know the floor was crowded with a bunch of kids, the noise from other rooms was definitely kept to a minimum.
Breakfast was a surprise in terms of variety. There were waffles, pancakes, oatmeal (pre-packaged), cereal, donuts, eggs, breakfast burritos, bacon, juice, and coffee (and probably other things that I didn't see.
The location is right off 95, and there are some restaurants in the area (Outback and a Japanese place were the closest that I saw, though the hotel is near Potomac Mills Mall).
I did use the WiFi briefly, and it was acceptable for basic web traffic (didn't try streaming anything).
While I might not return - I would prefer a hotel closer to DC if that is my destination, it certainly wasn't a bad stay.

  • Stayed: November 2017, travelled with family
    • Location
    • Rooms
    • Service
Thank Jeff H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Charles S, General Manager at Best Western Potomac Mills, responded to this reviewResponded 20 December 2017

Thank you for taking the time to comment on your recent experience at the Best Western Potomac Mills. Your feedback is important to our progression to lead the industry in customer care.
At your service!!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 November 2017

Have stayed at the hotel several times. Never disappointed. The hotel has some age on it but they have kept it up and made upgrades when/where necessary. Breakfast is very good. Great location, right near the Potomac Mills and dining.

  • Stayed: November 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank tonyy491
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Charles S, General Manager at Best Western Potomac Mills, responded to this reviewResponded 20 December 2017

Thank you for taking the time to comment on your recent experience at the Best Western Potomac Mills. Your feedback is important to our progression to lead the industry in customer care.
At your service!!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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