A few months back we stayed at ANS Suites. My husband was doing work for the new owner of this motel. So we stayed there for awhile. While we were there I got but from bed bugs just about every night. We told the front desk about the problem, they just gave us a can of bed bug spray that you buy at Family Dollar. My husband sprayed the room. I did not get bit for a week. After that week I got bit again, we told them about it they said they would check the room out. Well we waited for them to come by, but they were not coming by, so we decided to go get something to eat. When we got back we went into our room and found out that they came in the room. They checked the room but did not even move our pillows out of the way when they removed the headboard, and I saw bed bugs on our pillows. Then the told us that we had to leave, well we just paid for the week the day before and they did not even want to move us to another room, they weren't even going to give us our money back. Then they said that they did not have to give us our room deposit back. Well my husband talked to some one else and that's when we got our money back plus our deposit.
They even tried to say that they ANS is not liable for the bed bug bites at all. Well we talked to the health department and we found out that they are liable for it. Anyway they were saying that they never had a bed bug problem, but that was a lie... The rooms in the middle part of that motel were infested with bed bugs, that they had someone spray those rooms with bed bug spray from family dollar.
There was even another couple that one of them got bit by bed bugs and when they reported it to the staff, they said that of course you'll get bed bugs when you wash and dry your clothes in their washers and dryers. How stupid and dumb is that to tell their customers.
Do not stop at this motel staff sucks and you have to pay for toilet supplies. Anyway I am posting pictures of the bites that I got while staying at this motel.
Housekeeping also sucks here.
- Official Description (provided by the hotel):
- ANS Inn & Suites of Winchester, VA is the secret of Shenandoah Valley. We offer four tastefully decorated landscaped acres, a 1,500 sq. ft. entertainment and apple-terrace dining deck and meeting room for corporate clients.. The property is conveniently located to all historic sites including George Washington's boyhood home. The home of Patsy Cline is 12 miles, Luray Caverns are 20 miles, and Summit Point Auto Racetrack is 12 miles away. We offer complimentary continental breakfast each morning and have a fabulous restaurant on premise. The downtown area is one mile from the hotel and we are centrally located only two miles from the interstate. ... more less
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