After checking a couple other hotels on a somewhat busy Saturday night, we found they had no available rooms and "America's Best Value Inn" had a room available so we decided to go there. Check-in went fine. We were given room 227. Upon opening the door and turning on the light switch(no light turned on, they had to be turned on by each fixture switch) I noticed the soiled light shades, one that was ripped from the metal that holds it in place. The carpet had several stains, the pillows were stained, and the chairs for the table were stained on the cushions. The drawers for the end tables had spills in them. The inside of the microwave was rusty. The roof had leaked at some point and the ceiling was sagging in that spot and the texture was hanging from an attempted repair. I could go on with a few more things I noticed but all of them paled in comparison to what I found while sitting on the bed. I pulled back the top blanket after a few minutes to find a damp sheet. I pulled that back to find a big circular wet spot on what appeared to be a pee pad. Beyond disgusting. I went to the office and told of what I had found. I was offered a refund since apparently there was no other available room. Since we knew there wasn't really anything else available, I just asked for clean sheets and a discount. I was informed that some people had a lengthy stay there which, to me, would be all the more reason to make sure the room was cleaned properly. I have read through all the reviews and they all seem to pretty much consistently say the same thing. Also quite consistent is the response of management to the reviews, going back years and still nothing has changed. I've stayed at some hotels/motels in my time, but nothing has come close to the conditions found here. Spend the extra $10 or $20 to go elsewhere.
- Official Description (provided by the hotel):
- ANS Inn & Suites of Winchester, VA is the secret of Shenandoah Valley. We offer four tastefully decorated landscaped acres, a 1,500 sq. ft. entertainment and apple-terrace dining deck and meeting room for corporate clients.. The property is conveniently located to all historic sites including George Washington's boyhood home. The home of Patsy Cline is 12 miles, Luray Caverns are 20 miles, and Summit Point Auto Racetrack is 12 miles away. We offer complimentary continental breakfast each morning and have a fabulous restaurant on premise. The downtown area is one mile from the hotel and we are centrally located only two miles from the interstate. ... more less
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