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All reviews tennis courts wooded setting common room colonial williamsburg no elevator historic area beautiful lounge wrought iron furniture green building large balcony francis street king size bed fruit cup dressing area easy walking distance walked everywhere yogurt
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Reviewed 14 September 2018

Upon arrival Jan was awesome by fixing a glitch in our reservation made online and, though the hotel was nearly full, got us the perfect accommodations. Our rooms were spacious and well appointed and the staff was extremely professional. Meals were five star and our grand-kids loved the pool.
One block from the tourist area and attractions. Plenty of parking. We will definitely stay at the Griffin again next time.

Room Tip: Just see Jan at check-in.
  • Stayed: July 2018, travelled with family
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Thank kbcuz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JamesL6975, General Manager at Griffin Hotel - Colonial Williamsburg, responded to this reviewResponded 15 September 2018

Thank you for the wonderful and detailed review of the Griffin Hotel. We are truly delighted that your stay was excellent and enjoyable. We do appreciate your continuous support of Colonial Williamsburg and our team look forward to welcome you back for many more visits. Once again -thank you for taking the time and share your experience with us and we have updated our maps to help with the navigating the property.

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Reviewed 13 September 2018

The hotel is beautifl, very roomy. Loved the privacy of the bath room. Execellent decorations. The air conditioner vibrated the whole room. The beds weren't very comfortable. Loved bringing my pet. They made it easy for him to accompany me.

  • Stayed: September 2018, travelled with family
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Review collected in partnership with this hotel
Thank Pioneer715607
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JamesL6975, General Manager at Griffin Hotel - Colonial Williamsburg, responded to this reviewResponded 15 September 2018

Pioneer715607 - Thank you for recognizing the aspects of your stay that went well. We are pleased that our staff was friendly and you enjoyed the room amenities. We apologize however that your entire stay was not free of distraction. We agree with you that the air conditioner vibration and an uncomfortable bed would make the stay less enjoyable. I am confident that this was an isolated issue and we will be sure that we take measures to prevent hiccups like this in the future.

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Reviewed 12 September 2018

There was Mold all over the shower curtains and the tub would not drain. The The whole room smelled of mold and mildew upon entering. And it never left. Making me sick. it was coming from the heat and air vent.

  • Stayed: September 2018, travelled as a couple
    • Value
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Review collected in partnership with this hotel
1  Thank lschul213533
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JamesL6975, General Manager at Griffin Hotel - Colonial Williamsburg, responded to this reviewResponded 15 September 2018

We do appreciate your honest feedback and thank you for taking the time to email me directly about your experience, I do hope my response found you well. Please accept our sincere apology once again for your overall disappointing experience at the Griffin Hotel. We do take pride in focusing on the details as it relates to the entire guest experience and we did not accomplish that during your stay at our hotel. Again, as I said, I will be sure to share your comments with our entire staff, so that they understand how they impact the guest experience. I am confident that we can correct the areas. You have all my contact information and I look forward to the opportunity to deliver the exceptional service and attention to detail that you can expect from the Griffin Hotel.

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Reviewed 9 September 2018 via mobile

The room at The Griffin was beyond lovely. Huge, large living area with couch, desk, coffee table and armchairs. The bathroom was large, and it had a separate closet area with an additional sink and mirror area, which came in very handy when two of us were trying to get ready at the same time. Beautiful private patio with table and chairs. The cons? Sinks kept needing plumber intervention to drain, and the continental breakfast that we expected was just a grab and go, with very limited little cereal cups and a Keurig-type coffee pot. When we complained about the lack of expected breakfast, we found that our access to the grab and go was deactivated. Not just our keys, everyone in our party who complained couldn't access it, but others in the hotel had no problems. Petty on their part, we were in love with the park-like setting and overlooked the drainage problems and the lack of a microwave in the room, we would have liked to recommend it higher. Their lack of concern basically translated "we don't care." The front page of their website says continental breakfast with a plate, fork, and knife icon, there was nothing close to that. They wouldn't consider comping us for breakfast either.

Stayed: August 2018, travelled as a couple
2  Thank Footprints801785
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JamesL6975, General Manager at Griffin Hotel - Colonial Williamsburg, responded to this reviewResponded 15 September 2018

Thank you for taking the time to share your most recent stay with us. We do appreciate the opportunity to host you upon most recent visit of Colonial Williamsburg. While we are glad to find out that you had good overall stay, it’s disappointing to learn about the issues mentioned. We do value your observations as it lets us know areas for improvement. We hope to have another opportunity to welcome you back and earn your business.

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Reviewed 6 September 2018

GRIFFIN was lovely, peaceful and the quiet adult only pool was really nice. Facilities were pleasant, I appreciated having access to the refreshment area 24 hours instead of having to rush to obtain breakfast foods during SET hours. It would be nice if a map of the grounds and paths for walkingwere provided in the rooms. I had difficulty finding the path to the swimming pools.

  • Stayed: August 2018, travelled with friends
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Review collected in partnership with this hotel
Thank Patricia H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JamesL6975, General Manager at Griffin Hotel - Colonial Williamsburg, responded to this reviewResponded 15 September 2018

Patricia H – Thank you very much for the great review. Please accept our apologies over the inconveniences experienced with the breakfast and finding the pool. We look forward to seeing you on your next visit.

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