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“Nothing special here, good standard hotel”

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Hilton Garden Inn Williamsburg
Ranked #13 of 73 Hotels in Williamsburg
Certificate of Excellence
Reviewed 30 April 2012

Typical hotel in a tourist area. Front desk staff decent but not super friendly. Bed, mattress, linens, pillows were nice. Bathroom clean. You know, standard Hilton Garden Inn.

  • Stayed: April 2012, travelled with family
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1  Thank Cindy P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hgiwilliamsburg, Manager at Hilton Garden Inn Williamsburg, responded to this reviewResponded 11 May 2012

Thank you for staying at the Hilton Garden Inn Williamsburg. We appreciate you sharing your comments about your stay with us. I am glad to hear that you enjoyed your stay with us. I would like to apologize for my staff members not going above and beyond for you during your stay. We strive to for each guest to experience not just a good stay but a GREAT stay.I am sorry that you did not experience that while staying at the hotel.It was a pleasure having you as our guest and we hope to see you again in the future.

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862 - 866 of 1,094 reviews

Reviewed 28 April 2012 via mobile

You know what you are getting with an HGI and this one delivers. Welcoming lobby, great work desk, and comfortable bed. Located in a great part of town.

  • Stayed: April 2012
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Thank diamosd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hgiwilliamsburg, Manager at Hilton Garden Inn Williamsburg, responded to this reviewResponded 11 May 2012

Thank you for staying at the Hilton Garden Inn Williamsburg. We appreciate you sharing your comments about your stay with us. I am glad to hear that you enjoyed your stay with us. It was a pleasure having you as our guest and we hope to see you again in the future.

Sincerely,

Kimberly Moore
Assistant General Manager

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Reviewed 26 April 2012

Our family of three stayed here while visiting Williamsburg over spring break. The rooms were very clean and comfortable. The staff was friendly and efficient. The breakfast buffet was really nice (so were the waitresses!) and a very good value. I would recommend this hotel.

  • Stayed: April 2012, travelled with family
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1  Thank LotsofHappyTrails2U
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hgiwilliamsburg, Manager at Hilton Garden Inn Williamsburg, responded to this reviewResponded 28 April 2012

Thank you for commenting on your recent stay with us. We are glad to hear that you enjoyed your stay. It was a pleasure having you as our guest and we hope to see you again in the future.


Sincerely,

Kimberly Moore
Assistant General Manager

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Reviewed 24 April 2012

While the front desk staff leaves a bit to be desired, the hotel is centrally located, the rooms were VERY tidy, and the breakfast was good. If you can get a good rate on this hotel, it will make for a nice stay. Another great alternative is the Comfort Inn and Suites (same type of amenities but newer). Oh yeah...this hotel has a microwave, and mini fridge ~ super useful with a family!

  • Stayed: April 2012, travelled with family
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Thank coastaltransplant
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hgiwilliamsburg, Manager at Hilton Garden Inn Williamsburg, responded to this reviewResponded 28 April 2012

Thank you for commenting on your recent stay with us. We are glad to hear that you enjoyed your stay. It concerns me that you had a bad impression of our front desk. I would like to personally apologize for the front desk not showing you the level of customer service that we have trained them to provide to all of our guests.It was a pleasure having you as our guest and we hope to see you again in the future.


Sincerely,

Kimberly Moore
Assistant General Manager

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Reviewed 23 April 2012

We stayed at the Hilton Garden Inn on Easter weekend this year. It was our 3rd trip to this hotel. We didn't think that the front desk staff was as friendly as they were during previous visits (perhaps they didn't want to be working on Easter) but the rooms were clean and well appointed, the breakfast service was excellent and the location is great. Our kids love the cookies at night and it was nice that they put a chocolate bunny in the room in recognition of the holiday. There is an especially nice older lady who works breakfast who even remembered us from a previous trip. We'll be back!

  • Stayed: April 2012, travelled with family
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Thank TheWoodsWV
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hgiwilliamsburg, Manager at Hilton Garden Inn Williamsburg, responded to this reviewResponded 28 April 2012

Thank you for commenting on your recent stay with us. We are glad to hear that we were able to make your kids happy while you were stay with us. We look forward to seeing you again in the future. .


Sincerely,

Kimberly Moore
Assistant General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Garden Inn Williamsburg

Address: 1624 Richmond Rd, Williamsburg, VA 23185-2724
Phone Number:
Region: United States > Virginia > Williamsburg
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Williamsburg
#3 Romantic Hotel in Williamsburg
#15 Family Hotel in Williamsburg
Price Range: €72 - €172 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Williamsburg 3*
Number of rooms: 119
Official Description (provided by the hotel):
Enjoy our convenient location in the heart of Williamsburg's restaurant and entertainment district at the Hilton Garden Inn Williamsburg, VA hotel. All the attractions of Colonial Williamsburg are located just minutes away. Our hotel also boasts proximity to Jamestown, Yorktown, Busch Gardens Europe and Water Country USA. Find everything you need for work and relaxation in this Williamsburg, VA hotel. Benefit from complimentary WiFi throughout the hotel. With a complimentary 24-hour business center and meeting space for up to 125 people, the Hilton Garden Inn Williamsburg hotel is the stand-out choice for meetings and events in Williamsburg. Take advantage of our 24-hour fitness center, Pavilion Pantry(R) convenience store and indoor pool. Guest rooms feature all you need for work and relaxation with the latest technology and comforting amenities. ... more   less 
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Also Known As:
Hilton Garden Inn Williamsburg Hotel Williamsburg
Williamsburg Hilton Garden Inn
Hilton Williamsburg

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