We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Lowest prices for your stay
Booking.com
€128
Breakfast included
SpringHill Suites
€128
Book Now with Marriott Bonvoy
Expedia.com
€128
Get rewarded with One Key
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
Payments made by partners impact the order of prices displayed. Room types may vary.
Nearby Hotels
Reviews (630)
Filter reviews
630 results
Traveller rating
192
202
116
69
51
Traveller type
Time of year
LanguageAll languages
More languages
Traveller rating
192
202
116
69
51
Show reviews that mention
All reviews waffles the breakfast area stayed here for one night king room would stay here again short drive desk outlets
Selected filters
Filter
Updating list...
172 - 177 of 630 reviews
Reviewed 22 August 2016

We recently stayed at the SpringHill Suites for a quick vacation to Williamsburg. We had never stayed at a SpringHill Suites before - and we're generally very happy with the hotel. From the start - the Front Desk staff were great when we checked in - offering us some lemonade (which was welcome given the 95 degree temperatures) and a small gift bag with a couple of bottles of water and snacks (for being part of Marriott's frequent guest program).

The room was very large for a mid-priced hotel - and smartly decorated. We had two queen beds which were separate from the living room area and small work/area combo/"kitchen" (which had a sink, microwave, and small fridge). We liked the living room with the large couch and separate TV - which allowed me to watch my programs each night while my son had the bedroom TV. Very good internet speed and coverage throughout the hotel - sufficient for flicker-free movie streaming.

Breakfast each morning was good - and we are fans of the self-serve waffle machine that complemented the eggs, sausage, and various breads, bagels, pastries, and cereals available along with juices, milk, coffee, and tea, The staff kept the breakfast items and beverages full - and the only complaint was that there was frequently a wait of 3-5 minutes to get a place to sit down and have your breakfast.

WHAT NEEDS SOME WORK...

VACUUMING: We weren't happy to see visible scraps of hair, small pieces of paper, and other items between the two queen beds and the night stand between them. Also, there were fairly large "fuzzies" on the carpet. All of these items were easily visible to anyone looking - and given the general cleanliness of the other parts of the room - I found this disconcerting.

MOLD: Perhaps what was most disturbing - and would have JW Marriott howling - was that on my last day - when opening the window shades - there was extensive and very visible mold (green and black) all around the window pains. My allergies had been acting up in the room - but I hadn't known what to chalk that up to. I suspect it was the mold.

Both the scraps on the floor and the mold are easily corrected if management actually checks up on housekeeping - but it is really infuriating that any hotel operator could let mold get out of hand and put their guests at risk. I could see if you couldn't see it - but in this case - it would be tough - or in fact - impossible - to miss.

Lacking the mold and shoddy vacuuming - this is a solid four star hotel that is in a great location, has friendly staff, has a room layout that is perfect for both family vacations and business people, and offers tremendous value for travelers.

Date of stay: August 2016
  • Trip type: Travelled with family
    • Location
    • Rooms
    • Service
2  Thank Christopher A
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
sharolyn f, Manager at SpringHill Suites by Marriott Williamsburg, responded to this reviewResponded 31 August 2016

Thank you for taking the time to share your recent experience at the Residence Inn Williamsburg.

As the cleanliness of our hotel is a key priority, I am very sorry that your guestroom fell short of your expectations. Please rest assured that your comments have been shared with the Executive housekeeping team and Management to ensure this issue was immediately addressed.

As a Valued Marriott Rewards Silver Member, we hope you choose to stay with us whenever your travels bring you back to Williamsburg.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 August 2016 via mobile

This hotel has a great location and the staff are extremely nice and professional. The rooms are spacious and comfortable but no dishes are available. The AC on the rooms struggle to keep the rooms cool and get noisy when the compressor kicks in when you are trying to sleep. Walking distance to several restaurants and the outlet mall is just a short drive up Richmond avenue.

Date of stay: August 2016
Trip type: Travelled on business
1  Thank Boldwarrior1
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
sharolyn f, Manager at SpringHill Suites by Marriott Williamsburg, responded to this reviewResponded 16 August 2016


Thank you for taking the time to share your comments in regards to your recent stay at the Springhill Suites Williamsburg.

As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for the Air Conditioner noise issue you experienced during your stay with us. We shared your feedback with the appropriate hotel management team to be addressed immediately.

Once again, thank you for your comments and we hope to better serve you whenever your travels bring you back to Williamsburg.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 August 2016

We had a suite wh in was surprisingly large. Very comfortable beds, nice clean room. Good value for money. Location is perfect. Lots of restaurants close by.
Perfect to explore.Williamsvurg,
Breakfast was fine. A little chaotic but was fine for our needs.
Check in staff very helpful

Date of stay: July 2016
  • Trip type: Travelled with friends
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank Janet W
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 10 August 2016

We had a Queen Suite and this worked out very well. Spacious room with a great layout. The bedroom part of the room was quiet but hall noise was present, particularly with people who let their kids run up and down the hall and yell. The hotel can't really address that--it's just rude people (one dad told his kids to yell in the morning as apparently someone on the floor had awakened them when they came in the previous night). The room was moderately clean--bathroom is spacious but dated. The hotel was at capacity--no where to park when we came back one night. The breakfast was handled well under the conditions and again, they can't control rude people. Hotel staff were very nice and were cleaning tables, etc. during the breakfast service. Also, they had some nice options, such as free water, lemonade and cookies.

Room tip: If noise bothers you, the elevator is audible (we can sleep well thru anything but if you are a light sleeper, be warned)
Date of stay: August 2016
  • Trip type: Travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank Gail W
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
sharolyn f, Manager at SpringHill Suites by Marriott Williamsburg, responded to this reviewResponded 11 August 2016

I would like to take this opportunity to apologize to you for any rude guests that you encountered during your stay with us. I hope you will give us the opportunity to better serve you in the future.

Sincerely,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 August 2016

This year we decided to try the SpringHill Suites and I was disappointed that I switched. There wasn't anything wrong with the hotel but if I had to pick between the SpringHill Suites and the Residence Inn that's located across the parking lot, hands down, it would be the Residence Inn. The staff at the SpringHill Suites was extremely pleasant and there's nothing really to complain about regarding the hotel. I only prefer the neighboring Residence Inn because of the layout of the room. One thing to note, when the sofa bed is in use, you cannot easily walk from one room to the next. You must step up and over the bed to get into the bedroom.

Date of stay: July 2016
  • Trip type: Travelled with family
    • Value
    • Cleanliness
    • Service
Thank Becky M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Marsha T, General Manager at SpringHill Suites by Marriott Williamsburg, responded to this reviewResponded 2 August 2016

Hello,

Thank you for taking the time to share your comments. We are pleased that you felt the staff was pleasant, and apologize for the layout of the room.

We hope that when your travels do bring you back to the area that you will choose either hotel, since we do manage both hotels.

Thank you again for your feedback. Have a great day.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews