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All reviews cinnamon rolls pancake machine hi express front desk views of the mountains sausage the breakfast area pool and hot tub burger king enjoyed our stay would stay here again beds were very comfortable biscuits very nice hotel cleaning staff free breakfast yogurt
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Reviewed 4 weeks ago via mobile

Holiday Inn Express is our favorite go-to. This particular location was great. The staff were friendly and accommodating. I don't know what kind of bed, pillows and linens they use, but I honestly slept better in this bed than I do at home. I slept hard! The breakfast was good. Normal, standard food, but it's great that it's complementary and you don't have to go out and find a place to eat. The place was clean, the rooms and bathrooms were clean and I love the overall smell that HIE's use. Great stay!

Stayed: September 2018, travelled as a couple
Thank Pip1128
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sherry S, General Manager at Holiday Inn Express Hotel & Suites Salem, responded to this reviewResponded 4 weeks ago

Its great you were able to rest well on our new bedding collection. The beds are a favorite among most of our guests. And we all know that when traveling its hard to sleep good when being away from home. We are so glad you were able to. Thank you for the many nice comments about our staff and property. We greatly appreciate the feedback and we hope we have the chance to serve you again the next time your in Salem VA.
Thank you,

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Reviewed 4 September 2018

I was very impressed. Everything looked either new or freshly painted. The room and bed were clean and the breakfast was better than average. I would definitely stay here again when I am in the area. There was even a nice mountain view.

  • Stayed: September 2018, travelled with friends
    • Value
    • Cleanliness
    • Service
Thank packersnumone
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sherry S, General Manager at Holiday Inn Express Hotel & Suites Salem, responded to this reviewResponded 7 September 2018

Its great that you enjoyed out hot complimentary breakfast that is always fresh and served daily. The mountain views our property has to offer are truly beautiful. We are glad you had time to enjoy the views. Thank you for sharing your feedback with us. We appreciate your business and we look forward to serving you again the next time your in Salem VA.
Thank you,

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Reviewed 29 August 2018

This hotel was booked last minute while we were on the road. Very convenient because it was right beside the highway. The hotel,room, bathroom are very clean and spacious.The view from the breakfast area is gorgeous, surrounded my mountains and lush greenery. Breakfast was very good. Staffs were very friendly and courteous.

  • Stayed: August 2018, travelled as a couple
    • Location
    • Sleep Quality
    • Service
1  Thank 929rpm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sherry S, General Manager at Holiday Inn Express Hotel & Suites Salem, responded to this reviewResponded 31 August 2018

Its great that you found our Holiday Inn Express and Suites in Salem Va to be very convenient for your lodging needs. I am so excited that you had time to enjoy the beautiful mountain views while enjoying our hot complimentary breakfast that is served fresh daily. Thank you for sharing your feedback with us. We appreciate your business and hope we can serve your lodging needs again the next time your in Salem.
Thank you,

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Reviewed 19 August 2018

My wife and I stayed here a n our way to Nashville, hotel was right off rt. 81. Staff were very friendly and most importantly the hotel was very clean and well kept. Though the pool and hot tub looked inviting the weather was not on our side.

Stayed: August 2018
Thank lawngyno
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sherry S, General Manager at Holiday Inn Express Hotel & Suites Salem, responded to this reviewResponded 20 August 2018

Thank you for taking the time to share your experience with us about your recent stay. The nice comments about our facility and staff are truly rewarding to read. I am sorry the weather was not the best and you were not able to enjoy the pool or hot tub. We hope you will have the chance to enjoy them on your next stay at our property.
Thank you,

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Reviewed 16 August 2018

We stayed for one night with a family of 6 (four children, two adults). We booked a suite and there was plenty of space for all of us and all our stuff - that is very hard to come by and was much appreciated. Check in took about 3 minutes (had pre-paid) and we were in our room, changed and out to the pool in record time. The whole family enjoyed the pool and hot tub although the gorgeous mountain views we were promised were blocked by someone's large moving truck (boo.) The beds were VERY comfortable and the black out shades were very effective. Everyone slept soundly. Maybe a little too soundly as we had to really make an effort to get everyone up and out on time. Thankfully there was a full breakfast calling our name. The dining area was packed when we went downstairs and there was no place for all of us to sit together, in fact, the only option for any group larger than four is one long group dining table in the middle. I would highly suggest that additional seating options be added instead of just lots of four-tops. Many breakfast items were out and we had to wait for them to be replenished. Once replenished we enjoyed a delicious meal including bacon, biscuits and gravy, eggs, oatmeal, pancakes and more. (I do wish they had cinnamon rolls as advertised.) Overall, we enjoyed our stay and would stay here again.

  • Stayed: August 2018, travelled with family
    • Location
    • Cleanliness
    • Service
Thank AmyBeCa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sherry S, General Manager at Holiday Inn Express Hotel & Suites Salem, responded to this reviewResponded 20 August 2018

Its great that you and your family enjoyed your recent stay at our property. We are delighted that you rested well on our new beds and then enjoyed our hot complimentary breakfast that we serve everyday before departing. Thank you for the many nice comments. We will certainly use your feedback to continuously improve the guest experience at our property. We appreciate your business and hope to serve your lodging needs the next time your in the area.
Thank you,

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