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Reviewed 15 August 2018

I'm a fan of Residence Inn because of all the options - good it yourself or enjoy what's provided for you. This was the first time I've been at an upgraded/updated Residence Inn and it was fantastic. The room was impeccable, the bed magnificent, and the welcome reception perfect for my night's meal. The service could not have been better including coffee made for me as I waited for my 4:30am shuttle to the airport. Awesome place for sure.

  • Stayed: August 2018, travelled on business
    • Rooms
    • Cleanliness
    • Service
1  Thank Carolyn H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adam M, Manager at Residence Inn Roanoke Airport, responded to this reviewResponded 27 August 2018

Dear Carolyn H,

Thank you for taking the time to review your stay with us at the Roanoke Residence Inn. We are so glad to hear that you enjoyed your time with us especially the complimentary mix. We are also glad to hear your room was impeccable and that the coffee was ready to see you off for your early flight. We hope you will come back and see us the next time you are traveling through the area.

Sincerely,

Megan Hayslett
Assistant General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 August 2018

OVERALL: One room we had was horrible, one was just fine. The staff was great. The hotel is convenient to the airport, but there are some annoying issues with the hotel.

That said, we WOULD stay here again (especially since it's the best hotel we've stayed at in Roanoke that has a kitchen in each room).

Let's start with the rooms.
The first room we were in was VERY BAD. The second room we were in was VERY GOOD.

THE BAD: Room 110 (full handicapped room):
The closet door was off the track
There was no extra roll of toilet paper
A large, loud A/C unit right outside the room ran noisily all night and kept us awake
The tub was chipped and the bathroom floor had a stain
The wall molding in the bathroom was missing in one spot and the plasterboard behind it was crumbling
The kitchen has NO DRAWERS (the silverware and kitchen gadgets are sitting on top of the microwave)
The wifi became so bad one night that it stopped working completely and we had to speak to their tech people to get it working. It was generally quite slow.

THE GOOD: Room 411
Super quiet
semi-handicapped room
Clean and well-kept
View of the pool (nice pool and hot tub)
Will stay in this room again

THE STAFF: Everyone we dealt with at this hotel was super nice and accommodating. They were one of the best things about the hotel. Bravo, people.

OTHER OBSERVATIONS:
None of the rooms have safes (what?!!! How can a Marriott Residence Inn NOT have a safe in the room in this day and age?)
The hotel is close to the airport and very convenient.
Every room has a kitchen, but in most of the rooms that does not include an oven. It does include a full size refrigerator, microwave, two-burner cooktop, sink, dishes, glasses, etc. Nice.
The wifi is free (but far from the best I've ever had at a hotel).
In the two rooms we stayed in the Air conditioner and heat vent blows directly onto one half of the king bed. I assume it's like that in most of the rooms. That was annoying.
The mattresses we slept on in both our rooms were quite soft.

BOTTOM LINE:
If you want a hotel close to the airport, with a kitchen (but without an oven), with free but slowish wifi, with a great staff and with generally clean and decent rooms, I'd very much recommend this hotel. But DON't stay in Room 110 until they do something about it.

  • Stayed: August 2018, travelled with family
    • Value
    • Sleep Quality
    • Service
1  Thank Dream803231
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adam M, Manager at Residence Inn Roanoke Airport, responded to this reviewResponded 15 August 2018

Dear R&DAshland,

Thank you for taking the time to review your stay with us at the Roanoke Residence Inn and for providing your honest feedback. It allows us the opportunity to fix the mistakes you experienced and make it a more enjoyable stay moving forward. I sincerely apologize for the noise and internet troubles that caused you to have to move rooms. We have already begun working to fix the maintenance issues in that guest room. I am glad to hear that your second room was a much better experience. Thank you for your kind words regarding our staff, pool area, and comfortable mattresses. I hope you will allow us another opportunity in the future to make your entire stay as good and pleasant as the latter part of your stay with us.

Sincerely,

Megan Hayslett
Assistant General Manager

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Reviewed 6 August 2018

This is a wonderful hotel convenient to I-81 for our travels. The hotel is exceptionally clean, the beds are super comfy and soft, newer towels. The breakfast is the standard from this hotel chain but is done well and organized. We have stayed here twice recently and have been more than happy with our choice.

  • Stayed: August 2018, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Thank zoe1mom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adam M, Manager at Residence Inn Roanoke Airport, responded to this reviewResponded 9 August 2018

Dear Zoe1mom,


Thank you for choosing to stay with us at the Roanoke Residence Inn and for your kind words regarding our staff and property. We are delighted to hear that you found your suite clean and comfortable, the complimentary hot breakfast done well, and the location convenient. Thank you for continuing to stay with us! We look forward to seeing you again the next time your travels bring you to the Roanoke Area.

Sincerely,

Megan Hayslett
Assistant General Manager

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Reviewed 30 July 2018

We stayed one night in July, they were polite, helpful, knowledgeable, the one bedroom unit was impeccable, the hot breakfast was the best ever, the pool was clean the grounds were beautiful. I would recommend this hotel to anyone traveling in the Roanoke area. Thank you! And thank you for the sweet treatment of my dog traveling with us.

Room Tip: Great Choice
  • Stayed: July 2018, travelled with family
    • Location
    • Cleanliness
    • Service
Thank tterrall
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adam M, Manager at Residence Inn Roanoke Airport, responded to this reviewResponded 30 July 2018

Dear tterrall,

Thank you for choosing to stay with us at the Roanoke Residence Inn and for taking the time to review your stay. We are delighted to hear that you found our staff friendly and helpful, our breakfast delicious, and your suite impeccable. We are also glad your dog was able to feel at home here too. We look forward to future opportunities to serve you should your travels bring you back to the area.

Sincerely,

Megan Hayslett
Assistant General Manager

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Reviewed 29 July 2018

Booked 2 rooms at this hotel. Room was clean and comfortable. Room appears to have been recently renovated. Comfortable bed. Complementary breakfast was great. Nice options. Will stay again . PS, this hotel didn't offer reward member upgrade

  • Stayed: July 2018, travelled with family
    • Value
    • Sleep Quality
    • Service
Thank John T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adam M, Manager at Residence Inn Roanoke Airport, responded to this reviewResponded 30 July 2018

Dear John T,

Thank you for taking the time to review your stay with us at the Roanoke Residence Inn. We are so glad to hear that you found your room to be clean and comfortable and enjoyed the complimentary breakfast. I apologize that an upgrade was not offered at check in. It may not have been available, but we will do our best to upgrade on your next trip.

Sincerely,

Megan Hayslett
Assistant General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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