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Quest Melbourne Airport
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Reviews (917)
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All reviewsmelbourne airportbedroom apartmentcooking facilitiesfull kitchenhome away from homegreat place to stayshuttle serviceminute drivecourtesy busbusiness tripclean roomsconvenient locationgood nights sleepcomfortable bedshort stayone night staywould stay again
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29 - 34 of 917 reviews
Reviewed 17 April 2018

Other customers were more important, early departure coffee machine being cleaned so couldn’t be used. Smart remarks from manager, no above and beyond service. Paid top dollar for 5 hrs stay for mouldy shower and noisy neighbours.

  • Stayed: April 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
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Review collected in partnership with this hotel
Thank Shelby K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael c, Owner at Quest Melbourne Airport, responded to this reviewResponded 3 weeks ago

Hi shelbykay12018, I am sorry to hear you did not have an enjoyable stay with us here at Quest Melbourne Airport. We should have had the coffee machine ready to go in the morning for our guests checking out early. In addition its clear that our service was not up to our high expectation on this particular morning. I do apologies. I wish you enjoyable travel in future and hope we can welcome you back for a more enjoyable stay.
Kind Regards,
Michael
General Manager / Franchisee

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 April 2018

Arriving to find our hotel was amid a sea of industrial buildings and shipping containers was dismaying. We were hungry and wanted to go out for dinner. Uber eats was our saviour and in the morning the exceptional staff drove us to a cafe for breakfast - and later, picked us up. Fabulous staff in an isolated (though very clean and comfy) hotel.

  • Stayed: April 2018, travelled on business
    • Value
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    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank 259toni
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael c, Owner at Quest Melbourne Airport, responded to this reviewResponded 3 weeks ago

Hi 259toni, thanks for choosing to stay with us and also for providing a review from your recent stay with us. We're really pleased you enjoyed your experience at the hotel, found our team friendly and enjoyed the service they provided.
Kind Regards,
Michael
General Manager / Franchisee

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 April 2018

Great location, with nice room size. We were collected from Tullamarine when we arrived (although note this service does stop at 9.30pm). Room was clean. Interconnecting rooms would be helpful for larger families.

  • Stayed: April 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank RPLFraser
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael c, Owner at Quest Melbourne Airport, responded to this reviewResponded 3 weeks ago

Hi RPLFraser, Thanks for choosing to stay with us and also for providing a review from your recent stay with us. We’re really pleased you enjoyed the complimentary airport transfers. The shuttle also runs on demand to Westfield shopping centre and local restaurants.
Kind Regards,
Michael
General Manager / Franchisee

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 April 2018

The staff was helpful and friendly. We enjoyed our stay and appreciate the free guest laundry facilities. We would stay here again if we needed to be near the airport in Melbourne. Very clean and new.

  • Stayed: April 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Dean E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael c, Owner at Quest Melbourne Airport, responded to this reviewResponded 3 weeks ago

Hi Dean E, thanks for choosing to stay with us and also for providing a review from your recent stay with us. We're really pleased you enjoyed your experience at the hotel and look forward to welcoming you back next time.
Kind Regards,
Michael
General Manager / Franchisee

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 April 2018

Great place to stay, close to airport, take away food a breeze. Comfy beds, good shuttle service. No views of airport but lots of good points, customer service excellent. Highly recommend. The staff were the highlight

  • Stayed: April 2018, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank janinewheeler71
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael c, Owner at Quest Melbourne Airport, responded to this reviewResponded 3 weeks ago

Hi janinewheeler71, thanks for choosing to stay with us and also for providing a review from your recent stay with us. We're really pleased you enjoyed your experience at the hotel, found our team friendly and enjoyed the service they provided.
Kind Regards,
Michael
General Manager / Franchisee

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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