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All reviewsworkers clubeastern creeksports clubtravel lodgeroom was cleaneasy accessgreat place to staywould stay againshopping centrecar parkpleasant staygood sizeshort staybusiness tripconvenient locationmaccassydney
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Reviewed 14 August 2018

Ordered single beds got king single which was ok, but the sheets didn't fit the bed, they were approx 50cm too short. They sat approx 5 cm from the bottom of the bed so they couldn't even be tucked in. Also underneath the sheet was an old frayed mattress cover. .I have photos to prove this.

  • Stayed: August 2018, travelled with friends
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Review collected in partnership with this hotel
Thank Louise H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ann F, General Manager at Travelodge Hotel Blacktown Sydney, responded to this reviewResponded 5 weeks ago

Dear Louise H,

Thank you for your valued feedback.

Please accept my sincerest apologies. I would be interested in speaking with you directly so if you get a moment can you please contact me at the hotel.

I look forward to speaking with you

Kind Regards,

Ann Flower
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 August 2018

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Maintenance is letting your business down. it is obvious that staff are not reporting these issues.
Generally though the hotel is well run with cost being reasonable in comparison to other establishments.

  • Stayed: August 2018, travelled as a couple
    • Value
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Review collected in partnership with this hotel
Thank A820IJmargarets
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ann F, General Manager at Travelodge Hotel Blacktown Sydney, responded to this reviewResponded 5 weeks ago

Dear A820IJmargarets,

Thank you for your valuable feedback.

Apologies that you had experienced some maintenance issues. If you would like to discuss your concerns in further detail please feel free to contact me directly at the hotel.

I do hope to hear from you as feedback is very iomportant to us.

Kind Regards,

Ann Flower
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 August 2018

Clean, well appointed. Just a bit of noise can be heard from other guests in hallways etc. Otherwise in all great place to stay. Good location for western Sydney, easy to find for out of towners. Access to club for meals is a bonus.

  • Stayed: August 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
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Review collected in partnership with this hotel
Thank spo70934
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ann F, General Manager at Travelodge Hotel Blacktown Sydney, responded to this reviewResponded 5 weeks ago

Dear spo70934,

Thank you for your valued feedback regarding your stay with us.

I am very happy you had a great stay with us overall and that you found our rooms to be clean and well appointed. It is also great to hear you enjoyed our location.

Thank you again for your feedback and we do hope to have the opportunity to welcome you back again in the near future.

Kind Regards,

Ann Flower
Hotel Manager

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Reviewed 12 August 2018

I travel a lot and I have stayed in the city few times and to be fair I preferred this hotel to many other hotels if you have work or family in Blacktown!

The location is very good and the club next door is lovely where the staff in the club should train hotel front desk daytime ladies how to greet the guests and smile more often as their customer service is the worst compared to many other NSW hotels!

The rooms are comfortable, but you have to ask for more shampoo and more shower gel as what they give you can only bathe an infant.

The cleanliness is not bad but the maintenance is the worst in the whole experience as you can see in the photos... missing hangers in the shower, toilet door locks from outside for no reason, c*m stains on the curtains, AC/Heater unit noise and dust comes out when you turn it on, small window shutters that are locked so claustrophobic guests would basically have a panic attack!

But, the cleaning team is the best- a bunch of amazing ladies that work very hard to get you all you need from clean bedsheets to amazing clean toilets and cupboards and also clean towels! Amazing support and love from those staff!

I would highly recommend the daytime reception ladies to smile more often and return the greeting in the mornings as they look at guests like insects and it is very patronising!

Overall, you won’t leave this place with bad memories but few recommendations so the place can get 5 stars one day!

  • Stayed: August 2018, travelled solo
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Review collected in partnership with this hotel
Thank Bazyboo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ann F, General Manager at Travelodge Hotel Blacktown Sydney, responded to this reviewResponded 5 weeks ago

Dear Bazyboo,

Thank you for your valued feedback regarding your recent stay with us.

Your feedback is very important so I would like to discuss this with you in further detail so please do contact myself directly at the hotel.

Looking forward to hearing from you

Kind Regards,

Ann Flower
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 August 2018

I had quite a good stay here, with check-in very smooth (booking on-line via booking.com) and my early morning check-out was also smooth. quite handy to the Blacktown Workers club (which I recommend for an evening meal - great steak at the Sports Cafe and possibly a total pig out at the Grange Buffet)

  • Stayed: August 2018, travelled on business
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Review collected in partnership with this hotel
Thank JonesesofCanberra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ann F, General Manager at Travelodge Hotel Blacktown Sydney, responded to this reviewResponded 5 weeks ago

Dear JonesesofCanberra,

Thank you for your valued feedback regarding Travelodge Hotel Blacktown.

I am very pleased to read that you had quite a good stay with us and that your check-in and check-out process was very smooth.

The team and I hope to welcome you back for the next supercar weekend and thank you again for your feedback.

Kind Regards,

Ann Flower
Hotel Manager


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