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Mandarin Oriental
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21 - 26 of 58 reviews
Reviewed 15 December 2018 via mobile

This place is amazing! Very scenic. If you like to sit on a beautiful beach and look at amazing blue waters, read a book, chill and eat well this place is for you. I can’t recommend it enough. It takes a bit to get to it but it‘s well worth it. I won’t sugar coat this but It’s quite pricey as well. We had room 106 which was an oceanfront walkout directly to the beach. The staff was incredible! Our butler was Denika and we became friends. She was outstanding. We were sad to say goodbye. Shout out to Maxwell and Albert as well. The hotel is beautiful as are all the grounds. Rooms are amazing. High tech with sliding glass doors that contain TVs and everything runs off iPads in your rooms. Ginormous closets and bathrooms with multi jet showers. Very quiet hotel also. Everyone calls you by your name wherever you go. Suggestions for things to do: take a tour of the property with your butler and see the island. Ask for a tour of the Private Villas as well. They have a golf course here but we didn’t play. Get massages up in the spa - they have a funicular that takes you up the hill to your spa treatment. Arrange a day sail on Canouan Yacht Charter Services catamaran the Splendid Adventurer. We sailed to Union Island and ate at Sparrows - Delish!. We also swam with sea turtles and fed fish out of our hands while snorkeling over a beautiful reef. Arrange to have cocktails on the 13th tee to watch the sun set. Hike to Mt Royal to get a 360 degree view of the island. We arranged to have a private dinner on Shell beach....amazing. Our favorite restaurant there was l’anse Guyac. Right by the beach. This hotel aims to please. Any request we had was answered including olives stuffed with blue cheese for our vodka martinis. If you’re feeling adventurous go into town on Wed night to Casa Del Mar. It’s a local house that has a DJ and is a fun experience. Friday Night is something called “Balance” where everyone dances in the street as well. We made some great friends while here and can’t wait to go back. Thank you to everyone and all the staff at the hotel. Truly an amazing way to celebrate our 25th! Thanks all!

Date of stay: December 2018
Trip type: Travelled as a couple
3  Thank deanerjohn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 December 2018

If you are looking for a breath of fresh air in the Carribean, you have found it. All of the previous glowing reviews are accurate. It's just that special. The staff, the food, the location, the amenities, the rooms, the experience are what you imagine the perfect, luxury, experience in the Carribean to be.

If you are like my wife and me, you've been to very nice hotels and resorts around the world and have very high standards. You don't mind paying but expect quality in return. The Mandarin Oriental delivers. You'll never find yourself looking at the bill, wondering if you're getting the best service or if you're missing something. This resort delivers.

I recommend you stay in the Penthouse suite. The view is amazing and it has more than enough room for an entire family. The finish and interior decorating are top notch. Make sure to spend a day at Shell beach and get the jerk chicken. Delicious. As others have noted, make sure to catch the sunset on the 13th hole. The bar staff at Turtles was always on point. Management was always around, available and happy to chat and make sure the clientele was enjoying their stay. Our butler was amazing - around just when we needed her but never overbearing.

What else is there to say? Five stars.

Date of stay: November 2018
3  Thank JasonM751
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 November 2018 via mobile

Just finished a nice little 5 day stay at the Mandarin Oriental and after staying at some of the finest properties in the world I think this one is the nicest resort I have ever stayed at. The facility is massive and impeccably maintained but the true standout of the stay was the uniformly excellent service. The staff have an optimism, enthusiasm, and precision that I’ve never seen before in the Caribbean or anywhere else for that matter - exceeding the service you get in a luxury hotel in a major international city. The changeover to Mandarin Oriental has brought some top management from other properties to ensure everything is top notch but I can tell they were working from a great, enthusiastic team already on Canouan. Everyone seems very eager to impress and show off the new property. I spoke at length to all of the team and they can’t wait for upcoming new and better things coming to Canouan as well. Our butler for the stay, Christal, was eager to help and anticipate our needs. For example after a boat day excursion we came back to the room to find fresh aloe on a block of ice in case we got burned and a sunglasses cleaning kit. Little gifts and touches were constantly being dropped off and although probably scripted the staff’s interactions one on one all showed they really cared. It seemed every hotel staff member knew our daily itinerary and was eager to follow up on how we liked what we got up to! Everywhere we went it seemed to be all hands on deck.

The food was great, the property was stunningly beautiful, the water was some of the prettiest in the Caribbean and I think no where else in the islands will you get treated like you are really important better than at the Mandarin Oriental Canouan.

Make sure to do the boat excursion to the Tobago Cays to swim with tortoises and sunset cocktails on the 13th hole of the golf course with stunning views of the whole island and the surrounding islands.

Date of stay: November 2018
Trip type: Travelled as a couple
3  Thank breakfasttacos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 November 2018

The resort is magnificent. The personnel are fabulous. Everything is perfect and beyond. The entire team anticipate your needs and deliver exceptional service before you even think of what you might want or need.

We were picked up at the airport and delivered to the property. It was a great ride with a tour of the "downtown" area.

Upon arrival we were met by the GM and management team. Duarte is wonderful. He took the time to meet with us and make sure our time at the property was flawless. AND IT WAS. Thank you Duarte and your team.

We were then escorted to our room by our butler Troy. Troy demonstrated all the electronic enhancements in the room. From the TV's built in behind mirrors and the automated drapes and A/C, everything is controlled by ipads placed around the suite. Troy checked on us repeatedly during our stay. He and Carl even arranged for a visit to the 13th hole to watch the sunset from the best location on the island. A great experience.

The restaurants were alternated during slow season to allow guests to try multiple venues. Each experience was outstanding. Albert listened to our orders and remembered them when he saw us in another venue. As he is from Spain we got to talking about Spanish wines. Albert was kind enough to provide us with a list of Spanish wines to try in the future. Thank you Albert.

The spa personnel provided a superb treatment to my wife. She enjoyed the therapist, facilities and views. Another guest had a treatment on her second day and loved it so much she arranged two more. The MOHG spas are some of the best in the world.

There is golf and tennis available. We spent our time at the beach instead. Also the bar where Feiona provided magnificent service. Thank you Feiona.

It takes a while to get to Canouan. But once you get there, you will be greeted with open arms and welcomed home. The MO Canouan should be on your list of places to visit. It is a remarkable property with an incredible team. Thank you all.

Date of stay: November 2018
  • Trip type: Travelled as a couple
    • Value
    • Sleep Quality
    • Service
3  Thank SBF2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DCorreiaMOCanouan, General Manager at Mandarin Oriental, Canouan, responded to this reviewResponded 24 November 2018

Dear SBF2,

Greetings from a sunny Canouan.

Thank you for taking the time to share with us and the wider digital audience, your most kind feedback, following your experience with us here at Mandarin Oriental, Canouan.

It makes me extremely happy that you have thoroughly enjoyed your time with us and very proud that my team has delivered on the promise and in particular Troy, Carl, Albert, Feiona and our colleagues at the Spa. Please rest assured that I shall be sharing your very kind comments with the team, as all the credit goes to them.

We look forward to the pleasure of welcoming you back soon and making your next experience an even more memorable one.

Remaining always at your service,

Duarte Correia
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 September 2018

Words cannot describe the MOCAN experience that a group of 12 business associates and myself had just recently as invited guests of the resort, we all said to ourselves, this is the best "fam" trip we have ever experienced in all of our travels, and we are on huge mega yachts all the time. From the minute we arrived at the resort, Christal, who was assigned to my room as my personal "Butler" was one of the best Hospitality Management employee I have ever experienced. She was everywhere to assist in our needs from every trip we came back from, and I said, Christal, "you have wings as you fly to everywhere I am" she and the entire staff made our trip heavenly. The resort is stunningly beautiful, the one-bedroom suites have views of the Caribbean and the reef right from the bedroom, suites are outfitted exquisitely, everything is at your fingertips, the Jacuzzi tub, the in-glass TV's, the Ipad remote controls to operate everything, it is just so well done. The restaurants especially Romeo and Juliet are so elegant and the food is divine, and the Head Chef from Bali is probably one of the best I have ever witnessed. We ate very healthy and we were treated so royally, this staff probably has the best hospitality skills to date in my travels. From the stunning pool, the Spa (a must for a massage) in the hillside, the sailing on their Catamaran, the 18-hole golf course, which the back 9 all has views of the Caribbean (Hole 13 a dream) to hiking Mount Royal, I would recommend this resort to anyone. The management team is trained to treat a guest to the best experience. Canouan is such a lovely and very clean and spotless island. Note: The review written by DpV27 is a family that we met on same trip and we had the joy of meeting their little son Liam. They were a very beautiful family and I know they experienced what we did, only with their children. A resort not be missed in your next adventure.

Room tip: All of the suites have an ocean view, so no room is better than others. The two-bedroom villa is exquisite with it's own pool.
Date of stay: August 2018
  • Trip type: Travelled on business
    • Value
    • Sleep Quality
    • Service
2  Thank mwalker57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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