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Reviewed 25 November 2018 via mobile

Just finished a nice little 5 day stay at the Mandarin Oriental and after staying at some of the finest properties in the world I think this one is the nicest resort I have ever stayed at. The facility is massive and impeccably maintained but the true standout of the stay was the uniformly excellent service. The staff have an optimism, enthusiasm, and precision that I’ve never seen before in the Caribbean or anywhere else for that matter - exceeding the service you get in a luxury hotel in a major international city. The changeover to Mandarin Oriental has brought some top management from other properties to ensure everything is top notch but I can tell they were working from a great, enthusiastic team already on Canouan. Everyone seems very eager to impress and show off the new property. I spoke at length to all of the team and they can’t wait for upcoming new and better things coming to Canouan as well. Our butler for the stay, Christal, was eager to help and anticipate our needs. For example after a boat day excursion we came back to the room to find fresh aloe on a block of ice in case we got burned and a sunglasses cleaning kit. Little gifts and touches were constantly being dropped off and although probably scripted the staff’s interactions one on one all showed they really cared. It seemed every hotel staff member knew our daily itinerary and was eager to follow up on how we liked what we got up to! Everywhere we went it seemed to be all hands on deck.

The food was great, the property was stunningly beautiful, the water was some of the prettiest in the Caribbean and I think no where else in the islands will you get treated like you are really important better than at the Mandarin Oriental Canouan.

Make sure to do the boat excursion to the Tobago Cays to swim with tortoises and sunset cocktails on the 13th hole of the golf course with stunning views of the whole island and the surrounding islands.

Date of stay: November 2018
Trip type: Travelled as a couple
3  Thank breakfasttacos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 November 2018

The resort is magnificent. The personnel are fabulous. Everything is perfect and beyond. The entire team anticipate your needs and deliver exceptional service before you even think of what you might want or need.

We were picked up at the airport and delivered to the property. It was a great ride with a tour of the "downtown" area.

Upon arrival we were met by the GM and management team. Duarte is wonderful. He took the time to meet with us and make sure our time at the property was flawless. AND IT WAS. Thank you Duarte and your team.

We were then escorted to our room by our butler Troy. Troy demonstrated all the electronic enhancements in the room. From the TV's built in behind mirrors and the automated drapes and A/C, everything is controlled by ipads placed around the suite. Troy checked on us repeatedly during our stay. He and Carl even arranged for a visit to the 13th hole to watch the sunset from the best location on the island. A great experience.

The restaurants were alternated during slow season to allow guests to try multiple venues. Each experience was outstanding. Albert listened to our orders and remembered them when he saw us in another venue. As he is from Spain we got to talking about Spanish wines. Albert was kind enough to provide us with a list of Spanish wines to try in the future. Thank you Albert.

The spa personnel provided a superb treatment to my wife. She enjoyed the therapist, facilities and views. Another guest had a treatment on her second day and loved it so much she arranged two more. The MOHG spas are some of the best in the world.

There is golf and tennis available. We spent our time at the beach instead. Also the bar where Feiona provided magnificent service. Thank you Feiona.

It takes a while to get to Canouan. But once you get there, you will be greeted with open arms and welcomed home. The MO Canouan should be on your list of places to visit. It is a remarkable property with an incredible team. Thank you all.

Date of stay: November 2018
  • Trip type: Travelled as a couple
    • Value
    • Sleep Quality
    • Service
3  Thank SBF2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DCorreiaMOCanouan, General Manager at Mandarin Oriental, Canouan, responded to this reviewResponded 24 November 2018

Dear SBF2,

Greetings from a sunny Canouan.

Thank you for taking the time to share with us and the wider digital audience, your most kind feedback, following your experience with us here at Mandarin Oriental, Canouan.

It makes me extremely happy that you have thoroughly enjoyed your time with us and very proud that my team has delivered on the promise and in particular Troy, Carl, Albert, Feiona and our colleagues at the Spa. Please rest assured that I shall be sharing your very kind comments with the team, as all the credit goes to them.

We look forward to the pleasure of welcoming you back soon and making your next experience an even more memorable one.

Remaining always at your service,

Duarte Correia
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 September 2018

Words cannot describe the MOCAN experience that a group of 12 business associates and myself had just recently as invited guests of the resort, we all said to ourselves, this is the best "fam" trip we have ever experienced in all of our travels, and we are on huge mega yachts all the time. From the minute we arrived at the resort, Christal, who was assigned to my room as my personal "Butler" was one of the best Hospitality Management employee I have ever experienced. She was everywhere to assist in our needs from every trip we came back from, and I said, Christal, "you have wings as you fly to everywhere I am" she and the entire staff made our trip heavenly. The resort is stunningly beautiful, the one-bedroom suites have views of the Caribbean and the reef right from the bedroom, suites are outfitted exquisitely, everything is at your fingertips, the Jacuzzi tub, the in-glass TV's, the Ipad remote controls to operate everything, it is just so well done. The restaurants especially Romeo and Juliet are so elegant and the food is divine, and the Head Chef from Bali is probably one of the best I have ever witnessed. We ate very healthy and we were treated so royally, this staff probably has the best hospitality skills to date in my travels. From the stunning pool, the Spa (a must for a massage) in the hillside, the sailing on their Catamaran, the 18-hole golf course, which the back 9 all has views of the Caribbean (Hole 13 a dream) to hiking Mount Royal, I would recommend this resort to anyone. The management team is trained to treat a guest to the best experience. Canouan is such a lovely and very clean and spotless island. Note: The review written by DpV27 is a family that we met on same trip and we had the joy of meeting their little son Liam. They were a very beautiful family and I know they experienced what we did, only with their children. A resort not be missed in your next adventure.

Room tip: All of the suites have an ocean view, so no room is better than others. The two-bedroom villa is exquisite with it's own pool.
Date of stay: August 2018
  • Trip type: Travelled on business
    • Value
    • Sleep Quality
    • Service
2  Thank mwalker57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 September 2018 via mobile

This exquisite resort on an unspoiled island is a hidden gem (think Mustique in her early years).

Choose a gorgeous beachfront suite with oversize bathroom, ample closet space and dressing room, private enclosed veranda ... plus more. Fit for a princess (and I believe there has been one of those starting here).

Wifi with a better connection than I’ve had in major European resorts, including in Monaco, is available everywhere - from remote beach to the 13th tee. Business travel let’s delight.

The spa is the crowing jewel .... private treatment bungalows nestled in the hillside; expert therapists from Bali and Nepal ....oh and you must try yoga in the Shala overlooking the ocean through the trees.

Cuisine ... where to start? From a delicious healthy breakfast to 6 course tasting menus ... pick your flavors! So many mouthwatering options and in a different restaurant every night ... a gastronome’s delight.

Under the subtle eagle eye of GM Duarte Correia, this superstar team shines.
No amenity or attention to detail overlooked No special request unmet - challenge them! They will make it happen, much to your delight! The sublime service cannot be matched anywhere in the Caribbean ... a special blend of warm hospitality and discreet attention.

Soft, almost pink sand .... pristine water ..... lush vegetation (no Zika here) .... safe ... this is paradise for the super exclusive.

Thank you for a magnificent 5 day stay.

Oh yes ... bring the jet ... this airport can accommodate 737 aircraft.

Date of stay: August 2018
Trip type: Travelled with friends
1  Thank charmaine d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 September 2018

My definition of true luxury is when you don't have to think, and you don't have to ask. The MO staff were extremely proactive in pampering us throughout our stay. Canouan is a gem of a destination, safe, clean, friendly, intimate, private, not to mention exquisite.

The One Bedroom Beachfront Suite was ideal - situated steps from the beach, and had all the amenities one could dream of, including personal butler service. What I loved most? The bed faces east i.e. sunrise :)

The Pirate's Club is the perfect getaway for kids of all ages, offering activities in the sun as well as indoors sheltering from the heat of the day.

The Spa is not only a delightful setting (you have to take the funicular up to your massage offering exquisite views and the sounds of crashing waves), but I found the therapist to be extremely intuitive and well-educated. The room and facilities were extremely luxurious - first class all the way.

The Gym also was first class, with a pilates room (reformer, chair etc.), yoga, and state of the art gym equipment.

The 18-hole Jim Fazio golf course has views like no other, studded with tortoises all along the course.

Another great feature is the variety of dining options: Lagoon, Tides, Turtles Bar, Asianne, L'Ance Guyac, Shell Beach, Pool Bar, or room service in your suite.

For the more active guests there is a great hike up Mount Royal offering panoramic views of the entire island.

Whether you're looking to golf, play tennis, experience fine dining or casual dining, enjoy snorkeling, sailing on the catamaran's, kayaking, hiking, sunning, spa, or just simply reading a book in a cabana, the Mandarin Oriental Canouan has something for everyone.

Highly recommendable.

Room tip: No suite is any lesser than another. Beachfront has direct access to the beach, and Oceanview is 1-2 levels above the beach.
Date of stay: August 2018
  • Trip type: Travelled with friends
    • Location
    • Sleep Quality
    • Service
4  Thank RoaminRabbit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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