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Reviewed 28 April 2017

All staff are generally very friendly and accomodating which along with the decent rooms explains my period of stay on a 2 -3 night weekly basis for the past four years!

Breakfast is a joy and conversations and jokes with the Receptionsit staff equally eases the boredom from staying away from home and to break the monotomy / routine.

Keep up the good work team!!!!

Date of stay: April 2017
  • Trip type: Travelled solo
    • Sleep Quality
    • Cleanliness
    • Service
Thank olassius
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel M, Manager at Best Western London Ilford Hotel, responded to this reviewResponded 3 May 2017

Dear Mr Olassius,

Thank you so much for being our guest for all this time! We can't imagine our hotel without you. We are glad that you keep on enjoy your stay with us. Thank you for your kind words!

Kind Regards,
Sasha Bukina
Best Western Ilford Hotel
Manager
Tel:02089116083
Email: info@ilfordhotel.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 April 2017

A large group of stayed here for 2 nights as part of our journey to a football match at the London Stadium. We all agreed it was excellent value for money. The staff were very pleasant and helpful, the rooms were clean, the showers powerful and the bathrooms had an extensive range of complimentary toiletries. There was a good choice at breakfast, yogurts, fruit, juices, full English and cakes. All in all we could not fault our stay in any way.

Date of stay: April 2017
  • Trip type: Travelled with friends
    • Value
    • Location
    • Service
Thank TREFONEN
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel M, Manager at Best Western London Ilford Hotel, responded to this reviewResponded 3 May 2017

Dear Guest,

Thank you so much for your kind feedback. This is what we aim for. We are so happy that you had a wonderful stay from the beginning to an end. Great to know that all of you got value for money.
We look forward to welcoming you back in the nearest future. Please book direct with the hotel to get 10% off the online price.

Kind Regards,
Sasha Bukina
Best Western Ilford Hotel
Manager
Tel:02089116083
Email: info@ilfordhotel.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 April 2017

Staff are all pleasant and friendly. Breakfast always lovely, clean and tidy presentation totally. Stephan the receptionist was always very helpful. An all round brilliant place to stay. Being a contractor out of my own home for a week at a time (every week) we could not have got anything better. 100% MUST VISIT

Room tip: Similar to all
Date of stay: April 2017
  • Trip type: Travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Thank georgeallen08
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel M, Manager at Best Western London Ilford Hotel, responded to this reviewResponded 3 May 2017

Dear Mr Allen,

Thank you for being our regular guest! Lovely to see your comments. Stepan was over the moon. Great to know that we are your home away from home.

Looking forward to welcoming you back in the nearest future!
Kind Regards,
Sasha Bukina
Best Western Ilford Hotel
Manager
Tel:02089116083
Email: info@ilfordhotel.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 April 2017

We arrived quite late in the day. Receptionist was very helpful in finding us a parking space near the hotel. Room was clean and comfortable. Twin beds were just what we wanted and plenty of hot water int he shower. Our advance booking cost about one third of the price that we might have paid if we left it until just before the date of the stay.

Date of stay: April 2017
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Ian R
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel M, Manager at Best Western London Ilford Hotel, responded to this reviewResponded 22 April 2017

Dear Mr. Ian,

Thank you for taking time and reviewing Best Western Ilford Hotel on Trip Advisor. We are pleased to read your kind comments about service and accommodation. We are glad that you had value for money.

Please contact us direct next time to get 10% off the online price!
We are looking forward to welcoming you back!

Kind Regards,

Sasha Bukina
Manager
Email: info@ilfordhotel.com
Tel: 02089116083

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 April 2017 via mobile

This place is on a street of hotels. Parking is available but arriving late meant it was rammed with tradesmens' vans. Fortunately someone left and we got a spot. Staff were so so helpful. We were genuinely grateful for them.
We had a big appointment near Marble Arch and needed to get back and go on to Folkestone so we chose this. Easy access from the M11 and easy train into the City.
Room was hot but fine. The sink was blocked as well.
There were some very dodgy characters on the street at around 10pm so be aware. The station is a two minute walk. This was fit for purpose.

Date of stay: April 2017
Trip type: Travelled on business
Thank 0TBC
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel M, Manager at Best Western London Ilford Hotel, responded to this reviewResponded 22 April 2017

Dear Sir/Madam,

Thank you for your feedback regarding recent experience with Best Western iflord Hotel. We are glad to see that you found the hotel staff helpful. Indeed, the entire team works very hard to make the stay of each and every guest memorable and enjoyable. Great to know that the hotel location suited your needs. We are conveniently situated to all main motorways and city centre.
We are always very sad to see some unhappy comments. But let me reassure you that we continuously work to improve the service. I have passed your comments to maintenance team and it was immediately addressed.

We hope to see you again. Please book direct with the hotel to get an advantage of 10% discount for all repeating guests.

Kind Regards,

Sasha Bukina
Manager
Email: info@ilfordhotel.com
Tel: 02089116083

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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