Hotel quite well-located for where I needed to be - Esher - clean and comfortable enough. Price was reasonable, as I'd had to prepay some months in advance. Otherwise, value would not have been so good.
Stayed overnight for 2 day visit to Chessington. First class customer service from reception staff. Great location and food was great in the Monkey Puzzle pub next door. Hotel could do with a lick of paint here and there but given its location and how busy it must get you can see how many guests they go through. I made an error on online booking but the 2 ladies on reception went above and beyond to rectify with no fuss which was amazing considering they were sold out and could easily have left this down to my error. Thankyou will definately return on next chessington visit.
We arrived, parked and checked in ok.
On getting to our room there was a note saying beds had been made up with sheets but duvets were there if we preferred: actually one of the three beds had a duvet and no sheet and there were no other duvets in the room. We went and requested these from reception. They were brought and left on the bed whilst we were at dinner but duvet covers were just left next to them for us to put on for ourselves.
It was hot in the room but we couldn’t use the fan provided as it was so dusty that it was spraying dust around the room and over us.
Dinner in the restaurant was fine.
Sleep we got to sleep well but then were awoken when neighbours went into their room. We could have joined in their conversations
Breakfast so so. To be honest I doubt we’d return