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H10 Ocean Suites
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Reviews (1,768)
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All reviewshalf boardshower dooranimation teamtwo sinksreception areaquiet poolocean dreamslovely hotelclearing tablespool barbuilding workbreakfast and dinnerstayed all inclusiveclose to shopsall inclusive packageplenty of choiceentertainment area
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Reviewed 4 April 2018

I was celebrating my birthday and had asked for a nice room with double bed, however there was no view at all apart from the stair ways and the doors to other peoples rooms. The actual room was quite nice and clean and tidy and we did get the double bed.
I feel that this hotel is a little tired and needs updating. Food was fine but not as good as we have had in other hotels.
The pool areas are very nice, the one has more life to it with music playing sometimes.
On the whole we had a decent break from work but did feel dissapointed with the room as other guests we spoke to had paid less to stay in much nicer accommadation....

Room Tip: dont have room 123 - it has no view and you can sometimes hear the road outside
  • Stayed: March 2018, travelled as a couple
    • Value
    • Sleep Quality
    • Service
3  Thank jayneprice64
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Raquel G, Director de Relaciones Públicas at H10 Ocean Suites, responded to this reviewResponded 2 weeks ago

Dear Jayne,

Thank you very much for your recent stay and choosing our H10 Ocean Suites**** to spend your birthday.

We are very sorry to read your disappointment with your room´s view. We always take care of our guest´s request and needs however, we can never guarantee the room allocation as it depends on our booking situation. Moreover, we would like to explain you that prices depends on how long you book your holidays, or last minute offers, or special touroperator´s offers. Although, we offer the option to upgrade a pool view for 10€ per person and day in the hotel.

We encourage in future stays to inform about your disappointment during your stay in order to look for a solution to make your stay more enjoyable.

It would be a big pleasure welcoming you back.

Sincerest regards,

Raquel García
RRPP


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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 April 2018

We visited Fuerteventura mid-March; it was the first time to this location and hotel. Hotel is very well situated to the local shops, bars, beach and harbour. Plenty of sun beds around the pool and the pool was lovely and warm. Buffet breakfast & evening meal was plentiful and a variety of choice. Room was a good size with separate seating area. The staff were amazing - always greeted with a welcoming smile and offering of assistance. It was my birthday during our stay and on the day, the management sent a bottle of bubbly up to my room. We also chose to eat out at a local restaurant that evening and the hotel receptionist organised this for us. The owners of the restaurant had been informed it was a birthday treat and the table was decorated with glitter & roses mades out of napkins - at the end of the meal I was given a cake with a candle in it & they then sang happy birthday to me - the hotel staff went above & beyond and made my day very special.

Room Tip: There are 6 2-storey blocks. Ground floor seems to be reserved for families or those with a mobility issue.
  • Stayed: March 2018, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
3  Thank Denise B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Raquel G, Director de Relaciones Públicas at H10 Ocean Suites, responded to this reviewResponded 2 weeks ago

Dear Denise,

Thank you very much for choosing our H10 Ocean Suites**** to spend such special occasion as it was your birthday.

We are very happy to read that our staff has made this special occasion so memorable that you are so grateful with them. We will share your comments onto them as it is a source of motivation for them your gratitude.

Once again, thank you very much for sharing such as wonderful review and we would love welcoming in a nearly future.

Sincerest regards,

Raquel García
RRPP

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Reviewed 3 April 2018

First time here great location and Hotel staff very good food fine,not a great selection but to be fair quality was very good,the two heated swimming pools were nice with a choice of no music at the quiet pool,

Stayed: March 2018
1  Thank brianl0nd0n
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Raquel G, Director de Relaciones Públicas at H10 Ocean Suites, responded to this reviewResponded 2 weeks ago

Dear Brian,

Thank you very for sharing your recent holidays in our H10 Ocean Suites****.

We are very glad to read that you spent an enjoyable time with us and we were able to cover your holiday´s expectations.

We hope to be your first choice if you decide to visit again the wonderful Island of Fuerteventura.

Kind regards,

Raquel García
RRPP

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 April 2018 via mobile

We were all an other H10 last year and our wee one loved the Daisy show. So booked up again for different location as we had all been to Fuerteventura before and liked it. But we booked Ocean Suites for the kids entertainment mainly. Daisy was missing for couple days as not peak holiday time but the shows this time were disappointing for kids. The adults shows this week 24 to 31st March were not much better. There was an opera singer on and lots people just got up and left we thought it rode to walk out but should have there was one good show on the week so really disappointed. At 100 a head a night not budget but felt like we were ripped off. There is better free entertainment in the local bars. But rooms and pool great. Also rooms cleaned every day and staff really nice but the poor entertainment spoiled it for us.

Stayed: March 2018, travelled with family
1  Thank Ronald S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Raquel G, Director de Relaciones Públicas at H10 Ocean Suites, responded to this reviewResponded 2 weeks ago

Dear Ronald,

Firstly, we would like to thank you for choosing our H10 Ocean Suites to spend your family holidays in Fuerteventura.

Being honest with you, we are very surprise about your comments in regards our animation program and team as we develop activities and shows for children, teenagers and adults trying to cover all our guest´s ages. Daisy performs every night around 20:15-20:20 when we have children staying with us. It is also surprise us that the shows that we offer are local and we took them to performance with us offering different types of shows and music.

We are deeply sorry to know that even if you liked the room, location, facilities, quietness, pools, food, cleanliness and our most important value our staff service, you felt disappointed for the entertainment.

We encourage visiting us in a nearly future and giving us the chance to show you that we can improve it.

One more time, thank you so much for your recent stay and we hope welcoming you back in a nearly future.

Kind regards,

Raquel García
RRPP

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 April 2018

Received a warm welcome when we arrived.Allocated a ground floor room with pool view.It was ok but photos on internet make rooms look nicer than they actually were.
Our ‘suite’ was basically a large room separated by TV on unit at the bottom of the bed.
With Mismatched furniture and no mattress protector
Not informed that we could get a snack before dinner on All Inclusive so went to the bar for drinks & peanuts!
Drinks menu is extensive lots of cocktails and branded spirits included in AI
Great bar staff who make your drink extra special
When we went for dinner given a glass of cava at the door and shown to a table -you
can choose to sit inside or outside. We ate outside at breakfast & lunch but inside for dinner as the outside area lacks atmosphere at night once it’s dark
Food overall was good - usual buffet meals with lovely bread and some interesting cold soups.
Pasta was cooked to order as were omelettes for breakfast.
Entertainment was poor only one good act in the week
Main bar is in reception and some of the furniture I would not have in my garden!
Think it’s supposed to be shabby chic? Not my taste. Outside area was smaller than it looks and full of smokers so not a nice place to enjoy a morning coffee or evening drink.
Staff were friendly and helpful
Good location in Corralejo- just a few minutes walk to main shopping street and about 15mins to the harbour.
Overall enjoyed our stay would return but would not pay a premium price for this hotel

Room Tip: Ask for a pool view room
Stayed: January 2018, travelled as a couple
1  Thank Dawn W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Raquel G, Director de Relaciones Públicas at H10 Ocean Suites, responded to this reviewResponded 2 weeks ago

Dear Dawn,

First of all we would like to thank for choosing our H10 Ocean Suites**** to spend your holidays at Fuerteventura.

Reading your review we are very happy to know that you have felt satisfied with most of our services which are very important as it was offered and made by persons.

Food, cocktails and the customer’s manners which was served has met your expectations and there is nothing that make us so proud.
In the opposite side, we feel very disappointed to read that our rooms and hotel´s furniture did not meet your expectations as they are very greeted for the majority of our guest. We are very conscious that it is very hard to please everyone in every single aspect of our guest´s stays, although we tried very hard.

Finally, we are happy to read that you love our location which offers you the possibility to visit Corralejo without any transport need it.

Once again, thank you very much for your recent stay and we hope welcoming you back soon.

Sincerest regards,

Raquel García
RRPP

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