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4 - 9 of 228 reviews
Reviewed 1 September 2019 via mobile

We arrived 11/8/19 and trudged all the way up to the reception at La Bocayna, because Bahia Playa’s reception is closed... permanently. Room was not ready, offered an alternative. Went to room, not great at first sight, but something we could work with (after all we only use the room as a base). However, the air con didn’t work throughout the apartment and the electrics kept tripping. We trudged back to reception and asked for the original room to be told it’s no longer available! We got sent back to the room with the poor maintenance man, who couldn’t understand us and we couldn’t understand him, to try to sort the problem with the air con and electrics. I still have no idea what he was doing apart from he kept trying to tune in the tv for us. Back to reception, hot and bothered. Trying to keep a cool head, we asked politely for a different room, off again with the maintenance man, to the original room that wasn’t supposed to be available. Imagine our surprise when the door was opened and there was another family still in it . They confirmed that they had experienced the same problems along with the shower not working. Back to reception, 30 degree heat, still wearing the clothes we’d arrived in. It was not good. Barbara on reception met us this time and we explained that an alternative room was required, she told us there wasn’t any unless we wanted to clean it ourselves. Yes, that’s the customer service you can expect from Bahia Playa in Lanzarote. That prompted us to ask to speak with the manager. You guessed it, no manager available until tomorrow. Not only that we’d have to travel to another hotel, Cay Beach Sun, to speak to them. At this point, we left and went to a local bar to work out what to do. On our way out of the complex we had a look around and the complex looked like a ghost town, the jacuzzi was filthy dirty and a sunbed had been thrown into it, the colour of the water in the pool looked ‘iffy’, the pool bar wasn’t open, the shop was closed with nothing on the shelves, and the restaurant was now being used to store mattresses. Another guest had heard our conversation and confirmed that they’d experienced the same problems, he’d also requested access to his safe for 3 consecutive days and nobody came, so gave up. Another couple we spoke to, with a young family, also confirmed they’d had the same problems but as they had young children, there was little they could do. We left and found alternative accommodation across the road at Coloradomar Bungalows. We arrived there at 9.30pm, checked availability, had a look round and eventually were able to get our cases out of the hire car. Then the fun started with the hotel and Travel Republic. We eventually got Travel Republic to refund and pay for the new accommodation but it cost us more and we lost out because we moved to self catering from bed and breakfast. It took us a further 2 days to fully resolve, but it was worth it.

Date of stay: August 2019
Trip type: Travelled with friends
1  Thank Odyssey65081
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 21 August 2019

Lovely resort, nice apartments, in traditional Canadian style and clean. Very friendly staff. Location. Couldn’t be better! Pristine beaches nearby. Will come back to the Bahia Playa Blanca Complex. Recommend highly!

Date of stay: August 2019
Trip type: Travelled with family
1  Thank Christina M
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 2 July 2019

Quality food and drinks available 22 hours a day. Superb choice of really tasty food available in variety of restaurants. Friendly staff where nothing is too much trouble, great coastal walk to shops and quality beach. Free shuttle bus if you do not want to take the scenic route

Room tip: Choose room with sea view
Date of stay: April 2019
  • Trip type: Travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank Mickythethicky
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 9 July 2018 via mobile

Rooms are large bright and well equipped. The sad part of our holiday was the bar service and the choices during meal times. We were all inclusive but could get a drink without waiting betweenn10 to 15 mins during restaurant hours...the waiter at the bar also had to clear tables etc in the restaurant during meal times...I would only go back if they improved the service. The staff did their best....

Date of stay: June 2018
Trip type: Travelled with family
2  Thank JackieW214
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 25 May 2018 via mobile

We stay for 2 weeks and it was perfect.
Appartement so lovely and good beds.
It was clean.
The personal was very kind.
Beautiful gardens. I cook for ourself and we eat 2 times in the restaurant, the food was very good.
We go back there!
J. Stam

Date of stay: August 2017
Trip type: Travelled as a couple
2  Thank GoPlaces756943
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
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