A disappointing stay, due to a combination of unfulfilled promise from the hotel and inaccurate information on their Booking.com listing.We hoped this ‘emblematic’ hotel would be something special, and perhaps it once was. But not now, or at least not in December when we visited. We even missed out on the highly-praised restaurant experience because we unwittingly booked ‘half board’ and were sidelined into a limited and inferior menu, with no explanation or opportunity to change our minds.Although the Booking.com listing sold a 58m2 ‘Suite’ with “a bedroom and a lounge, as well as a balcony” and described it as having “2 double beds, 131-150cm wide”, none of this was available when we arrived to check in. Indeed, we were initially given one of the soulless new rooms and told that none of the suites had balconies. We were later offered a suite with a balcony in the more characterful old part of the hotel, but it only had twin single beds.Th hotel’s own website says it has “10 large, lovely and comfortable rooms” and says nothing about the additional 13 new rooms that have been built more recently. It does not distinguish between them, so it is no wonder we (and others, according to the reviews) were surprised to find the old hotel surrounded by square blocks of new-build accommodation. It may once have been an emblematic Canarian country house hotel, but this is now swamped by mordernity. Even the location and outlook is no longer what previous guests have praised. See the photos for the ‘views’ from the balcony of our room (Room 10).The room itself had character, but like much of the hotel was in need of some serious maintenance and upgrading. Poor plumbing and sanitation, old narrow, hard beds, cheap towels and toiletries, a table lamp bulb missing, a broken bathroom bench, items missing (water, bath robes, a safe that worked, a heater) all described on the website but absent from the room. The balcony looked out onto waste land, scrub, and a half finished building (see photos). It also overlooked the corner of the pool area where all the machinery was housed, so had a constant background noise.Apparently the restaurant is, or was, really good. I can’t really say because rather than booking the restaurant separately from our room, we thought this would be covered by booking ‘half board’ (even if we accepted we might have to pay supplements for some of the fancier dishes on the menu). But no, at El Casona their ‘half board’ guests are second class people in the restaurant, who are read a short list of basic courses (e.g. soup, pork, ice cream) from which to choose. These were well cooked, if simple, but it felt very much like we were ‘poor relations’ as we saw other diners enjoying deep-fried aubergine, octopus, paella, fresh fish, etc. Breakfast was equally disappointing, being just an indifferent cold ‘continental’ buffet with weak filter coffee.Overall a disappointing stay following a classic case of ‘over-promising and under-delivering’. There are many better places to stay in southern Lanzarote.