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Tui Family Life Coma Gran
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Reviewed 3 weeks ago

Went with extended family. Kids clubs only took 16 children a time so little ones missed out and Sa Coma although lovely doesn't have much for children and there is no other entertainment during the day. The kids pool and play area is great for the little one though. The evening entertainment was good but get there early if you want to keep an eye on the children as fills up quickly. The food - I am not fussy but this was awful, the same lunch and dinner day in and day out. The snack bar was unimaginative with no variety - two types of sandwiches each day - the same every day, ham and cheese and tuna mayo with a cake and biscuits. to be honest and wouldn't recommend All Inclusive. Pool very full most of the time, but to be expected. Walls very thin so noisy. Must mention one rep who stood out for us and that was Uri - he was excellent, went above and beyond.

  • Stayed: May 2018, travelled with family
    • Value
    • Sleep Quality
    • Service
1  Thank Dundas1962
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toni C, Manager at Tui Family Life Coma Gran, responded to this reviewResponded 2 weeks ago

Dear guest,

We thank you for taking the time to write your opinion about your experience with us. We are very saddened at not having fulfilled your expectations.
The feedback from our customers is highly valued and helps us to improve our services.
In regards to your comment about the all inclusive I assure you that our company makes a great effort to maintain the best quality at an affordable price for all our customers to enjoy.

Best regards.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago

This is going to be a long review! I'll start from the beginning as we have never been abroad as a family before, so we learned a lot from this holiday.

Getting to the hotel - coach transfer:
Unfortunately our flight was delayed by 6 hours due to French air strikes meaning we didn't get to bed until 4am. When we landed at Palma airport we were surprised how large it was! It was a good 45 mins in total. This included getting on the runway bus from the plane to take us across to the terminal and then A LOT of walking through the airport to get to passport control and then baggage reclaim and then out to the transfer coach. Our youngest is nearly two years old and I had him in a sling but there were many tired parents carrying four/five year olds on the long walk through the terminal. The airport is huge and it took an hour from landing to getting on the coach. I think because our flight was delayed we didn't have to wait for any other flights and the coach departed without waiting for any other people. The transfer took just over 1.5 hours, despite only being a quarter full and only having four drop off points. We actually went passed our hotel several times before being the last drop off. Being 3am we didn't get to see any sights just darkness! If we were to do again, I would budget for getting a private transfer instead.

Check-in:
When you check in you MUST PAY TOURIST TAX! It was only us and one other family to check-in at 4am, but the other family who went first didn't understand this and started to argue with the receptionist. I was rather tired and wasn't prepared to stand there listening to them argue because they didn't understand why they had to pay money to check-in. I stepped in and explained all hotels in Majorca charge a tourist tax and they need to pay it. TUI clearly state this is payable when you check-in and it is not included in the holiday you have paid for. They paid and sulked off. It is EURO 3.30 per adult/per night. For us this was EURO 46.20 for the seven nights we stayed. The receptionist was polite and gave us a welcome leaflet. We were staying All Inclusive so got our wrist bands to wear throughout then too. He did explain the restaurant was shut but food/water was in our room.

The room:
We stayed in room 508, having requested a high floor with pool view. The fridge had 4 small bottles of water, one large bottle of water, four large bowls of salad, four cheese and ham sandwiches, and four bowls of sliced melon and pineapple. We resigned ourselves to missing breakfast due to our late arrival and this served as a nice breakfast. In the room you have, kettle, toaster, microwave, hob, plates, cutlery (including bottle opener, tongs etc), pots, pans and cups/saucers. I would have found it difficult to be self catering as you have four plates/cups/glasses and a couple of pans, but that was it. You do NOT get a cloth/sponge or washing up liquid so I was glad to have brought our own so we could clean the odd glass we used.

We found that rooms 1-18 were all pool facing and had the bedroom at the rear of the apartment (non-pool facing) which was nice as you didn't get the noise from the bars behind the pool. Although on Wednesday evenings there is a market outside your bedroom window, which played loud ABBA panpipe music until 10pm (it was a live band) but I hate ABBA and panpipes so I hated it!!!

If you were in the other wing, in rooms 19-29, I think even numbers were pool facing and odd numbers were street facing. Street facing rooms had several bars outside their balcony but pool facing rooms were near the dreaded 'Britannia' karaoke bar (behind the pool). It was so loud we didn't sit out on the balcony in the evening and were very glad our bedroom was at the rear of the apartment so we could hardly hear it. The only night it was quiet was when Liverpool played Real Madrid and they screened that in stead. Having said that, I took ear plugs as I wasn't sure about the noise and we didn't use them once. There is noise from bars in the evening but with windows/doors shut it didn't stop any of us sleeping well. We had neighbours either side of us and they were either very considerate and we were lucky or we had a good apartment as we didn't hear them or have any door slamming waking us up.

We weren't sure about the sleeping arrangements, as with two adults, a seven year old and one year old in a cot, we thought maybe the kids would have the bedroom and we would have the sofa bed (one bed apartment). We had two single beds pushed together in the bedroom which in total were six foot wide so had our eldest in bed with us, so all four is us slept fine in the one bedroom (youngest in the cot). This meant we didn't have to keep pulling out and putting away the sofa bed.

One final thing about the rooms, no pool facing rooms get any sun in the evening. You will get some in the morning but nothing in the evening, so you can't sit out and enjoy the sun unless you are street facing but then have extra noise from the bars you are directly above to contend with.

The restaurant (All inclusive):
The food was amazing!! There was so much choice. It really is up to you how healthy you go. There was always a vegetarian section, salad section, bread section, fruit section, chef's choice (normally pasta/fish) and cold cuts section. The 'Live Cooking' bar at the front normally had the chips, nuggets, meat options. Then of course is the desserts, which are amazing. You had so many to choose from. When one was gone, more were always brought out. Not necessarily more of the same, but different desserts so you could sit there for an hour and see about 10 different desserts come out! There was also tubs of ice cream with bowls of wafers/sprinkles/sauces you could create yourself (like the pizza hut ice cream factory). To give you an idea of meals, I had avocado slice, salad with boiled rice one evening, meatballs, chips and mixed vegetables another and pork ribs with mashed potato another evening. Anyone who says there is no variety or it's unhealthy must only have gone to the front bar and not explored all the other sections. You unfortunately cannot get your own drinks, but have to wait for the waiters to take your order (even water isn't available for you to help yourself to). I soon realised that on All Inclusive, it's one type of beer, one type of white wine and Diet Coke is called Cola-Light. So we would order one beer, one white wine and not specify any brand/type. The waiters all spoke English to various degrees, some much better than others. The hotel is full of English people (basically every guest is English) so they all say 'hello'. I did brush up on my A Level Spanish to order drinks as it was easier and one waiter didn't understand 'orange juice'. I think they definitely appreciated my attempt to speak Spanish. I did see several people just shout and speak slowly in English which I felt was rather rude and un-called for. One woman at the bar got pretty rude to the server who gave her a mint-tea teabag when she wanted green-tea. I do think a quick search on google translate would mean the server understood her. When going to a Spanish speaking country, I think it's nice to make an effort in the native tongue rather than just shout at them.

For the kids, we couldn't get any fruit shoots as these were chargeable. All inclusive is bit mis-leading, as we could only get water (glasses, not bottles, bottles of water are chargeable), orange juice, apple juice or milk. For fizzy drinks (which I don't let mine have) there was Cola-light, regular Cola, Fanta or Sprite. At the pool bar there was also slushies. The pool bar had cornettos, twisters and fruit lollies but scoops of ice cream in cones were extra and not part of all inclusive.

The only time you could help yourself to drinks was a breakfast, which had water, orange juice, apple juice, milk, smoothies of various flavours and tea/coffee. I used the bottles left in our room on arrival to fill up with the water at breakfast so we had water in the room at night. Breakfast again was so many options. There is various cereals, all the ingredients for a full english, toast, yogurts, fruits, pastries etc. My hubby did say he fancied a sausage sandwich one morning, and I pointed out if he got two pieces of bread, butter and some sausages he could make one!

The times for eating are:
Breakfast 8am to 10.30am
Lunch 12.30pm to 2pm
Dinner 6.30pm to 9pm

The children's entertainment started at 7.30pm (inside next to the restaurant) so the restaurant was always full between 6.30 to 7.30pm. We decided to wait until 7.30pm before going down and it was much quieter (once you've seen the children's entertainment you don't need to see it every night as it's all the same). There is no outside seating to eat, which was a shame. On a nice warm evening it would have been nice to be outside rather than having to stay in the restaurant, indoors, all the time.

Kids clubs:
We pre-booked baby club for three sessions but didn't end up using it as the times didn't suit us. You had to have 10am-12pm or 1.30pm - 3.30pm. Our eldest didn't use the 6-11 club either, and I have to say we didn't get any interaction from the reps (perhaps because of this). Not one TUI rep spoke to us around the pool or said hello when they walked past. The baby room looked pretty empty, so I would wait and see if you want to use it on a day-by-day basis rather than pre-book.

The pools:
We went 22-29 May and there were always rows of sunbeds free, so no need to 'reserve' by putting down your towel in the morning. Despite the signs saying 'do not reserve sunbeds' people still did this! We never did and always got a sun bed. I find it so selfish to put your towel down and say 'I'm not using this, but neither can you'. Most reserved beds only got used for a few hours after lunch. I wish the hotel would remove towels placed in the morning if people aren't using the beds.

The small splash pool was excellent. The slides were too much for our nearly two year old, but the seven year old loved them, although she soon moved in to the big pool. The big pool has a deep end of 1.3 metre but most of it is 1 metre deep. we didn't go in high season, so found it fine to have a swim and play without being over crowded but I can see it getting full with lots more people there. We didn't find the outdoor pools too cold, a little refreshing to get in to but once in it was fine, and no where near the baltic cold some people have suggested (and I get cold easily!). The indoor pool is in the basement (under reception level) and is small, unheated but anyone can use without paying for the spa. We spent a morning in here and had the pool mostly to ourselves. There is a boiling hot jacuzzi bit too.

Don't rely on the life guards to keep an eye on anyone either. Most of the time, they are sat on their phones, not even watching the pool. One time, I saw a life guard sat by the stairs for the indoor pool. This means, he wasn't by the pool, but outside of the room behind a big glass wall. If someone needed help, what was he going to do? Spend a few minutes running around into the spa area to access the pool? I don't know if the lifeguards are TUI staff or hotel staff, but none of them were worth what they were being paid as they didn't do their job.

We didn't pack towels for the pool but used the ones from reception for FREE!! We do have to pay a EURO 15 deposit, but you get this back, so they are free to use. It also means you don't need to put your towel on the shady balcony hoping it'll dry by morning so you can use the pool again. Instead just change your wet towel as often as you like at reception.

On the basement level we also found, a soft play for up to 3 years old (just foam mats and foam stairs etc), the kids club and the launderette. I loved the launderette! It has two washing machines and one tumble dryer. It's EURO 3 each and it takes 35 mins in the washing machine (really simple settings - white wash is a hot wash, colours is a warm wash) and the tumble dryer is a 60 minute cycle. We brought our own washing powder as my son has eczema and we use special anti-allergy powder but you can buy from reception for EURO 1. I found by taking our own washing powder I could hand wash the odd t-shirt in the sink in the apartment and dry on the balcony.

The local area:
Every other shop is a SPAR, with exactly the same merchandise! All the usual floats, water pistols, magnets, tea towels etc. Not much there really. We had a walk to the next town one morning, and only found SPAR and pizzerias. I thought if self catering I would struggle to find a nice restaurant without going for pizza every time or a karaoke bar. The beach is literally a 5 minute walk and nice and sandy.

We did enjoy our trip and hotel is lovely and very clean with a great pool and food. I have given four stars because of the following recommendations:
1) Make is clear what is/isn't included with All Inclusive, as it's not everything
2) Allow guests to get their own drinks at lunch/dinner (like at breakfast). Perhaps even just have soft drinks on tap and alcohol only should be ordered
3) Get rid of the useless lifeguards or employ people who will actually watch the pool
4) Allow people to eat outside in the evening
5) Enforce the 'do not reserve the sunbeds' rule

My tips would be:
1) Pay for a private transfer to the hotel
2) Use the free towels from reception (putting down a deposit)
3) Take your own washing up liquid and sponge/cloth
4) Use the launderette - it's great and means no packing dirty clothes on your return
5) Request room 1-18 to get a rear facing bedroom so you get little noise from the bars
6) Learn 'hello', 'thank you, 'good day' and your drink orders in Spanish. The waiters will remember you and be extra helpful.

Room Tip: Room 1-18 with pool view on a high floor
  • Stayed: May 2018, travelled with family
    • Rooms
    • Cleanliness
    • Service
6  Thank Vicki C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toni C, Manager at Tui Family Life Coma Gran, responded to this reviewResponded 2 weeks ago

Dear guest,
Thank you for sharing your experience at our Hotel Family Life Hipotels Coma Gran on Trip Advisor.
We hope to see you in the nearest future.
Best Regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago via mobile

Just returned today. What a great hotel. All the staff professional and friendly. The hotel is geared up for the family. We went all inc. there is a Great choice of food available through out the day. We stopped in a 4 berth room, that is 1 bedroom and a double pull down. There is a tv available with plenty of English channels to choose from inc. cbb and citv for the kids. The room is very well equipped, fridge,microwave, cooker, kettle, hair dryer etc. The hotel is situated centrally with plenty of shops , bars and restaurants within a couple of minutes. The beach is about a 5 min walk away and is very clean. Beware the cost of the sun bed hire on the beach 6 euros each and another 6 euros for the umbrella. Would definitely recommend for a family holiday.

Stayed: May 2018, travelled with family
5  Thank Gary H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toni C, Manager at Tui Family Life Coma Gran, responded to this reviewResponded 2 weeks ago

Dear guest,
First of all, we would like to thank you very much for having chosen our hotel. We are extremely happy that you have written this review to inform us about your satisfaction with our services.
Once again thank you for your comments and we hope to see you soon in our hotel.
Best regards.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago via mobile

The coma gran hotel - what can I say!? The hotel itself was perfect for my small young family. Everything was ideal. Although a tiny minority of the actual hotel staff we found rude,unprofessional and gave us the impression they didn’t care.

But I don’t think how in words I can fully describe the tui staff that would justify how brilliantly special they are!
This was my daughters first abroad holiday and she had her second birthday whilst away which is memorable enough- but the tui staff made it even more memorable!!! Every member of tui staff from the kids club, to the public relations and to the entertainment staff were quite frankly not just brilliant but first class!! Not only at they’re specific jobs but as people! They were welcoming friendly and genuinely cared about us. They had the decency to remember all of our names and in fact we became really friendly and close to them. They provided us with constant smiles and laughter that will
last a lifetime. They made our holiday what it was!!!! Naming staff by they’re names would be unfair as all were exceptional at their jobs and as people. But I feel In this case they deserve to mentioned.
Bethany who was a part of the kids club was special for us as she looked after our daughter and it’s with all honesty I’d trust her with our daughters life in fact we became close to her personally.Shannon in public relations also. Yoeri, Cat, Danni, Alice, Gabby and Lottie were utterly amazing at their jobs and even better as people. So talented all of them. This team needs to stay together every season and I believe are invaluable and a credit to tui. I thank them all from the bottom of my heart for everything and we will miss them.These group of people made our holiday memorable and special.

We will be back next year

Stayed: May 2018, travelled with family
4  Thank lewijamesdave83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toni C, Manager at Tui Family Life Coma Gran, responded to this reviewResponded 2 weeks ago

Dear guest,
Thank you for taking the time to share your experience with us, your comments mean a lot to us. We are very happy that you have enjoyed your holiday with us and we look forward to welcoming you back very soon.
Thank you again for your kind comments.
Best Regards

Report response as inappropriate
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Reviewed 3 weeks ago

Myself my hubby and our 3 year old returned from an all inc week at this hotel yesterday.

Pros
Hotel is very clean
staff are very friendly and accommodating
The al a carte restaurant was lovely
The swap box in reception is a great idea
Joe the TUI rep was calm, friendly, approachable and very helpful
Our little one loved the splash pool.
The beach is close by (5 min walk)
small supermarkets and tourist shops very close to the hotel.

Cons
Constant NOISE! We requested a quiet room by email and were placed directly above a karaoke bar. We requested a room change due to this. Next room was in the winter wing, over looking the pool. although not directly above a karaoke bar there was another one within sight and it was still noisy, just not as noisy.

For most children our sons sort of age (3-4) dinner and the evening entertainment was too late. Dinner didn't start until 6.30 and the entertainment 7.30. Our son is usually in bed by 7pm. We saw a lot of children around this age having dinner time melt downs purely because they were tired.

Another noise related observation - The children's evening entertainment was LOUD!!

The walls are paper thin and you can hear everything from your neighbours. We happened to have some inconsiderate people next door who would bang home singing and shouting with no thought for their neighbours. They also liked to repeatedly buzz the door buzzer and slam doors. Lovely!

One evening we had some teenagers playing chicken with our door buzzer late evening. This woke our 3 year old up with a shock and caused him considerable upset. Contacted reception who said they would send someone up, they didn't.

We had toys and a cap go missing from the pool side. My sons dump truck, his sun hat and a football all mysteriously went AWOL.

Air conditioning wasn't turned on in the hotel so could be stuffy at night when windows were shut to keep the noise out of my little ones bedroom. Reception said it was too mild for them to turn it on.

We weren't allowed to take food from the all inc buffet outside to eat despite there being a lot of tables available outside to sit at. Every hotel I've ever been too has offered an outdoor eating area. This was a big disappointment to us.

Room Tip: everywhere is noisy.
  • Stayed: May 2018, travelled with family
    • Value
    • Sleep Quality
    • Service
2  Thank Itwasntme_6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toni C, Manager at Tui Family Life Coma Gran, responded to this reviewResponded 2 weeks ago

Dear guest,
Thank you very much for your kind evaluation of our installations and services provided.
We have taken note of the comments referring services provided and we will do our best to improve these parts of our service. The feedback of our guests helps us to improve day after day the service we are offering.
Best Regards

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