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All reviews marina luz pillow menu sea view half board close to the airport the bus flight path booked a standard room residential area pool area is lovely evening meal palma airport sea front a pool view room quiet location relaxing break flat screen tv
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Reviewed 21 October 2018

We have just returned from a very enjoyable holiday at AluaSoul Palma .This
hotel iis well situated for great walks , plenty of beaches , local bus into Palma , transport to airport and many shops and restaurants. The staff were all very pleasant, helpful and efficient. We both enjoyed the food altnough it was not always as hot as we would like.Our room( we had pool/ sea view ) was adequate but could really do with a makeover ie lighter decor and lighter , more modern furniture. The bathroom also needs redesigned to make it more modern. We appreciated the hospitality tray & kettle and also the toiletries which were replenished daily. The pool area is really lovely with plenty of space and great views , however the decking should be fixed properly or replaced as it is quite dangerous in places. I must also say that the sun beds are pretty uncomfortable and new ones would be a good idea.
We heard that the hotel may be undergoing improvements soon - it would be great if this is true. As We said at the start we really did enjoy our holiday , and these improvements would make it even better. We certainly plan to return in the near future.

Stayed: October 2018, travelled as a couple
2  Thank davehritchie1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AluaHotels, Director de Relaciones con Clientes at AluaSoul Palma, responded to this reviewResponded 23 October 2018

Dear davehritchie1,

We're so satisfied to know you had a pleasant stay with us. Indeed, our hotel is located in a fantastic place, close to plenty of beaches and public transport. Regarding your comments, we'll be taking note from your suggestions, they're so useful, thank you!

It'd be a pleasure to see you again at Alua Hotels ;)

Kind regards,
Alua Hotels & Resorts

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Reviewed 21 October 2018 via mobile

After 10 years of deliberating, we finally stayed at the Alua Soul formerly the Marina Luz in C’an Pastilla. An adults only hotel set on the sea front in an ideal location. 4ish miles to Palma one way and a couple of miles to Playa De Palma with Arenal just beyond. The Hotel kindly placed us on the first floor to go with our sea view booking. This meant we enjoyed a very nice extended balcony with sun loungers and glass all around to enjoy the sea view. Food was nice and we took the option to eat outside whenever it was available, looking out to sea. Staff are efficient and courteous and wear a smile. The hotel was around a third full with a mix of German and English/ Irish guests. The atmosphere was chilled and relaxed in the hotel and particularly around the pool. We will be returning to the Alua Soul early next year, as it stays open all year round and the December: January prices are very reasonable and whilst winter is cool at night in Majorca daytime temperatures are mild in the 60’s and for us there is so much to do and see with Palma so close by. Flights from the UK can be as cheap as £19 per person return. All in all we have some happy memories of our time at the hotel and the resort.

Stayed: October 2018, travelled as a couple
1  Thank mattnorton66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AluaHotels, Director de Relaciones con Clientes at AluaSoul Palma, responded to this reviewResponded 23 October 2018

Dear mattnorton66,

Knowing that you finally decided to visit us is very satisfying. Thank you so much for giving us a chance! We're so happy to know your decision made you enjoy a fantastic holiday in Mallorca. We can't wait to see you again!

Kind regards,
Alua Hotels & Resorts

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Reviewed 14 October 2018

Just returned after our 10th visit.

Negatives first, OK rooms are a little tired and small.
Bathroom again similar. Shower curtain needs attention.
Choice and quality of evening meal has slipped a little.
Decking around pool needs changing.
Loungers not very comfortable.

Positives, Spotlessly clean.
Breakfast excellent.
Staff are excellent, reception staff are very helpful and attentive.
Lounge and dining room I think are excellent.
Being disabled, could do with some rooms having a walk in shower.
Location is perfect, particularly the sea view rooms.
Rooms and Bathroom are perfectly adequate.

Overall the hotel is excellent.

Room Tip: Sea view room at the front
Stayed: October 2018, travelled as a couple
1  Thank David M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AluaHotels, Director de Relaciones con Clientes at AluaSoul Palma, responded to this reviewResponded 21 October 2018

Dear David,

Already your 10th visit to Alua Hotels? Thank you so much for your trust in Alua Hotels! It's truly comforting to know we have such loyal guests like you :) We appreciate your suggestions a lot, we'll be taking note from them so we can continue improving the experience in Alua Hotels.

Will we get to receive a 11th visit from you?

Kind regards,
Alua Hotels & Resorts

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Reviewed 3 October 2018

The hotel is very well positioned with great views of the bay and handy for bars and restaurants in Can Pastilla. We found the hotel to be spotless at all times and the service from the staff was first class and always with a smile. The views from our room were fantastic and I would recommend a high room to get the full benefits. The food was also great with a fantastic selection on offer for both breakfast and evening meal.
I was unfortunate to have a serious cycling accident whilst staying at the hotel and spent three days in hospital in Palma. and must stress the importance of wearing a helmet if you are considering cycling as I reckon my helmet possibly save my life. The staff at the hotel couldn't do enough for us and offered assistance without having to ask. We will definitely be returning and I can recommend this hotel to others without hesitation.

Room Tip: Choose a high floor
  • Stayed: September 2018, travelled as a couple
    • Value
    • Sleep Quality
    • Service
2  Thank TIMPERLEYRED
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AluaHotels, Director de Relaciones con Clientes at AluaSoul Palma, responded to this reviewResponded 19 October 2018

Hi TIMPERLEYRED,

Thank you so much for your high vote! We're so happy to know you liked our hotel so much. We feel so sorry that an accident bothered your holiday in Mallorca, our staff truly wanted to help you as much as possible. We wish you a complete recovery, we'll be here waiting for you to continue giving you an unforgettable holiday at Alua Hotels ;)

Kind regards,
Alua Hotels & Resorts

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Reviewed 2 October 2018

We only stayed one night here. We got in late (after 11:00 PM) on a Saturday night, and left by 11:00 am Sunday morning, so we have a somewhat limited experience with them.

The room was a good size (Double/Twin Side Sea View). Plenty of room to get around, and a nice patio to sit on and watch the planes coming into the airport which is nearby. There was no problem with noise from the jets at all inside the unit. The jets seem to come non-stop all night long. We basically sat on the patio with a bottle of wine until the early hours. Unfortunately, I didn’t get any photos of the room. It was clean and we had no problems with it. It has plenty of electrical outlets for charging things.

The real star though was the breakfast. Now, as I mentioned, we were only there for breakfast on a Sunday morning, so what we experienced *may* only be a Sunday morning brunch thing, but I don’t know. As we entered the dining area, which is quite large with many tables, we were greeted with champagne (probably only on Sunday’s?). There are also a number of tables outside on the patio which was quite nice to sit in. They have everything you could ask for in regards to food. Really nice buffet. I won’t bother telling you about it. You can just look at the photos!

One thing that I did not get a photo of was the automated espresso/coffee machine, of which they had two. They are the type that have buttons for different drinks (espresso, cappuccino, latte, etc). You put your cup under the value, press a button, and in about 20 seconds your drink is dispensed into your cup. No extra charge for anything at the breakfast.

I’d highly recommend this place to anyone looking for a place to stay! But again, you need to check if that is the daily breakfast or only for Sunday Brunch!

  • Stayed: August 2018, travelled as a couple
    • Location
    • Cleanliness
    • Service
3  Thank member95003
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AluaHotels, Director de Relaciones con Clientes at AluaSoul Palma, responded to this reviewResponded 19 October 2018

Dear member95003,

Even if it was only for one night, it makes us so happy to know you felt so satisfied in our hotel. Regarding your doubt, the champagne is our special detail on Sundays ;) We're so glad you liked it. If you ever want to come back and enjoy a full holiday with us, you'll always be welcome at AluaSoul Palma!

Kind regards,
Alua Hotels & Resorts

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