Where to begin with our week at Hotel D'Or...from the check in onwards we were made to feel unwelcome and a nuisance at this hotel. The lady who checked us in was clearly having a bad day (or week) and was unsmiling and unhelpful. For a dog friendly hotel my dog was made to feel unwelcome and a pest. Advertised as pet friendly, it absolutely is not.
We had 3 rooms at this property for a week, and after an initial mix up which could have been resolved easily with some customer service dragged on for days which became uncomfortable. After 3 days we finally spoke to the manageress who actually did something to ease the situation.
After being showed to our room (underwhelming) and then realising the hotel charges for everything from a safe to a hair dryer, and even a cup of ice, this was disappointing. The rooms are in need of a total overhaul, they are shabby and dated. Our tap was hanging off the wall, our room needed a new door handle as the door was open to all. Reception were not too bothered by this and had to be asked twice before addressing the problem.
Ants and cockroaches are a real problem at this hotel. Several guests spoke to the staff about this during our stay. The manageress explained this was a Cala D'Or problem however we did not see them anywhere else in the whole week. At times, they were falling from the beam in the bar area, whilst a staff member swept them up for 20 minutes.Appalling. Also, the pool for our entire stay was filthy and in need of a good clean. Cigarette ends, clumps of hair and even a sausage roll were spotted at various times, disgusting. Another guest pointed this out and was given a dustpan and brush to clean it himself.
While the majority of staff here are hostile and plain rude, there are a couple of friendly faces which made it bearable. At times we were tempted to check out and find anywhere else. Strongly advise everyone to book elsewhere!!
The location was good.
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- Also Known As:
- Hotel D'Or Cala D'Or, Majorca