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“Terrible hotel, avoid at all costs!!!”
Review of Hotel D'Or

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Hotel D'Or
Ranked #3 of 6 Cala d'Or B&B and Inns
Certificate of Excellence
Reviewed 13 August 2017

Where to begin with our week at Hotel D'Or...from the check in onwards we were made to feel unwelcome and a nuisance at this hotel. The lady who checked us in was clearly having a bad day (or week) and was unsmiling and unhelpful. For a dog friendly hotel my dog was made to feel unwelcome and a pest. Advertised as pet friendly, it absolutely is not.

We had 3 rooms at this property for a week, and after an initial mix up which could have been resolved easily with some customer service dragged on for days which became uncomfortable. After 3 days we finally spoke to the manageress who actually did something to ease the situation.

After being showed to our room (underwhelming) and then realising the hotel charges for everything from a safe to a hair dryer, and even a cup of ice, this was disappointing. The rooms are in need of a total overhaul, they are shabby and dated. Our tap was hanging off the wall, our room needed a new door handle as the door was open to all. Reception were not too bothered by this and had to be asked twice before addressing the problem.

Ants and cockroaches are a real problem at this hotel. Several guests spoke to the staff about this during our stay. The manageress explained this was a Cala D'Or problem however we did not see them anywhere else in the whole week. At times, they were falling from the beam in the bar area, whilst a staff member swept them up for 20 minutes.Appalling. Also, the pool for our entire stay was filthy and in need of a good clean. Cigarette ends, clumps of hair and even a sausage roll were spotted at various times, disgusting. Another guest pointed this out and was given a dustpan and brush to clean it himself.

While the majority of staff here are hostile and plain rude, there are a couple of friendly faces which made it bearable. At times we were tempted to check out and find anywhere else. Strongly advise everyone to book elsewhere!!

The location was good.

Room Tip: Another hotel.
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  • Stayed: August 2017, travelled with family
    • Location
    • Rooms
    • Service
4  Thank Leonie M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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14 - 18 of 286 reviews

Reviewed 5 July 2017

My partner and I visited hotel d'or on the 22nd of June for 7 nights, we were round the back of the hotel and therefore didn't have a pool view but we couldn't have cared less, our room was spacious, extremely clean and the air con was perfect. The cleaners came in every single day which we didn't expect and did a brilliant job!

The pool area was very clean with a good sized pool, enough sunbeds and umbrella's and a pool bar and cafe. The pool bar was cheap and had happy hour everyday with 2-4-1 drinks.

The staff were extremely friendly and knew how to have a laugh, they looked like they actually wanted to be there, we particularly took a liking to the blonde polish lady who seemed to be there all day everyday and went out of her way to have a laugh with customers and help people. We even witnessed her dealing with some very difficult, hard to please customers and she kept very calm and professional. The only downfall would be to hire more staff as there was always just one staff member on, doing the bar, making food, checking in new guests and just generally run off their feet.

The hotel breakfast was just average but i wouldn't expect anything more from a 2 star hotel with breakfast included in the price.

There is also a gym, a chill out room and public toilets on site and the hotel has live music on a Thursday evening by the pool. There is also a table tennis table.

The location of this hotel is top notch, it basically has the square in the back garden (1 minutes walk) and there a five beaches close by, we only managed to find three and walked for around 10 minutes for each. Just a little tip- leave through the black gate behind the lemon tree (the tree in most pictures) and the square is just there.

It was all amazing and we would definitely return.

  • Stayed: June 2017, travelled as a couple
    • Value
    • Location
    • Service
5  Thank 250296Ella
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 July 2017 via mobile

Myself and 2 friends have just returned from cala d'or. This was my first visit to majorca and certainly won't be my last.the hotel d'or was small friendly and very clean, nice pool area and happy hour each day at the bar. The location is ideal for the town centre bars and restaurants in the beautiful square and the lovely marina is just a short walk away. We stayed on a half board basis breakfast at the hotel is amazing and evening meal is offered in a local restaurant called Don Leone. Unfortunately you have limited choice of two dishes each evening typically roast chicken or a pasta dish and you have to eat between 6 and 8. On arriving late back from a boat trip one day we asked if we could have a table for 9pm and after much debating they reluctantly agreed. Take my advice and stay bed and breakfast and choose one of the many other lovely restaurants to eat in.

Stayed: June 2017, travelled with friends
3  Thank s0ngav
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 June 2017

Nice small hotel good size room nice big bathroom very helpful staff nice good location would definitely recommend and go back supermarket just outside town centre just 5 min walk lots of very nice restaurant close by

  • Stayed: June 2017, travelled as a couple
    • Location
    • Sleep Quality
    • Service
1  Thank andyv56136
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 June 2017 via mobile

My husband and I have just returned home from this lovely hotel, was a bit unsure of what to expect after reading the reviews, we were not disappointed. The staff were Lovely and so was the accomodation. Breakfast was great, if you didn't want egg and bacon there was plenty of fruit, cereals, and bread. We thought it was a great little find with everything on your doorstep. Would definitely go again loved it. Met some lovely people too, cracking holiday.

Stayed: June 2017, travelled as a couple
3  Thank dayinparadise
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel D'Or

Address: Avenida Calonge s/n, 07660 Cala d'Or, Majorca, Spain
Region: Spain > Balearic Islands > Majorca > Cala d'Or
Amenities:
Bar / Lounge Children Activities (Kid / Family Friendly) Restaurant Shuttle Bus service Swimming Pool Airport Transportation
Hotel Style:
Ranked #3 of 6 B&Bs / Inns in Cala d'Or
Price Range: €41 - €117 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Hotel D'Or 2*
Number of rooms: 48
Reservation Options:
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Also Known As:
Hotel D'Or Cala D'Or, Majorca

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