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All reviews beach bar sea view pool area half board meal times beach is lovely great holiday plenty of choice three star bar staff salad fussy eater mini golf sun loungers entertainment team evening entertainment starfish boat
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Reviewed 9 November 2017

Great value break with friends. Sea view room excellent with comfortable beds. Good selection of breakfast items and for evening meal. Dining room was very busy at night but always found a table quickly.

Room Tip: Ask for an upgrade to a sea view room that overlooks the bay
  • Stayed: October 2017, travelled with friends
    • Rooms
    • Cleanliness
    • Service
2  Thank traceymaving
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PONENTPLAYA, Guest Relations Manager at Barcelo Ponent Playa, responded to this reviewResponded 2 June 2018

Dear customer,

Firstly we would like to thank you for the lovely review you shared following your recent visit to our Barceló hotel and are delighted to read that we were able to match your holiday expectations.

It is also good to know that you enjoyed the many culinary delights prepared by our professional Chefs who always strive to offer a wide variety of typical delights in order to please all palates and we thank you for letting us know that we could conquer yours. We also would like to thank you for pointing out the good value for money of our hotel as we always strive to ensure the best pricing for our guests.

We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon.

Kind regards,

Cristina Santos
Guest Experience Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 October 2017

This hotel is in serious need of an upgrade! It has a great location and the beach is absolutely beautiful, but the room/bathroom was a huge disappointment and had a terrible musty smell. The food was also a huge disappointment. We stayed for 2 days, all inclusive and the food both days was almost the same - I'm really glad we didn't stay any longer. It was cheap - but we got what we paid for! The staff was friendly but seemed over worked.

  • Stayed: October 2017, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
5  Thank Glangenhoven
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PONENTPLAYA, Guest Relations Manager at Barcelo Ponent Playa, responded to this reviewResponded 2 June 2018

Dear customer,

In Barceló we strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests' expectations, therefore we greatly appreciate the time you took out of your day to share your constructive critics

It has been disappointing to read your opinion of the room we accommodated you in for the duration of your holiday. More so because all the types of rooms we have are thoroughly described on our website, for future occasions we would like to offer you a personalized booking guidance through our dedicated call center so as to guarantee you make a reservation for the hotel and room type that perfectly fits your requirements.

We have also taken good note of your remarks on the dining expériences and sincerely lament reading that we fell short of your culinary expectations on this occasion, although I would like to take the opportunity to point out that our Executive Chefs follow a two weeks menu rotation including a wide array of both local and international delicacies to cater for all diet requirements and please the most demanding palates, this is why we are sorry to read that we were not able to conquer yours and will make sure to discuss your critics with our team.

On the other hand, we also appreciate your kind words for our staff, their kindness and helpfulness being undoubtedly one of our hotel's main assets we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us. And we are also happy to know that you could enjoy our outstanding location.

Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future.

Kind regards,

Cristina Santos
Guest Experience Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 October 2017

Overall very good friendly staff nice food good atmosphere
Local nightlife and shopping good restaurants and bars
I would go again just to relive the great time I had with my partner and the good you take away

  • Stayed: October 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Barcelo Hotels & Resorts
5  Thank Mr B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 October 2017

As we wrote before, we liked very much your Hotel therefore we attended it second time.As a last time(for about three years ago) we again enjoyed to stay in your Hotel. Location is perfect for holiday, service was very good, restaurant, food and bar excelent. Surround territory is beautiful and well-kept. Staff was very nice, kind and helpful. We told all our friends about the Hotel and our enjoyable holiday and I hope you having more guests next season.

  • Stayed: October 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Barcelo Hotels & Resorts
3  Thank nataliaj77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 October 2017

My daughter and I went away for a short break and chose this hotel
The staff were really friendly, helpful,
The rooms were really clean, and roomy, had a fantastic view of the beach
The pool was lovely, and had plenty of beds to lie on to sunbathe
The food was really great, with plenty of choice, and the waiters were very attentive
Plenty of entertainment provided, if u want to join in
And a lovely beach a very short walk away
Would definitely recommend this hotel

  • Stayed: October 2017, travelled with family
    • Sleep Quality
    • Rooms
    • Service
3  Thank shar0ng01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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