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All reviews a big shopping mall nice hotel large breakfast room accor hotels wine appreciation business trip the river nice bathroom communal areas public transport coffee machine recommend this hotel port wine cellars by foot rental car comfortable rooms the air conditioning
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Reviewed 18 July 2018

Very good hotel, spacious rooms for 3 people, clean, with minibar, good bathroom and good space for the luggage and clothes. Very comfortable beds, even the sofa bed for the 3rd person. Good and silent air conditioning in the room. The hotel is next door to Arrabida shopping mall, where you can find a big Jumbo supermarket and a goog food court with many options. Staff very helpful and friendly, specially a guy that used to stay in the reception in the morning (unfortunately I didn't get his name...) that helped us a lot with information about the city. As the hotel is a bit far from the main atractions in the city, he suggested us to take an uber to Cais de Gaia (that cost around 5 euros) and walk through the Cais to cross Dom Henrique bridge also walking, arriving at Cais da Ribeira. It is a nice and not so long walk, and from there you can visit almost all the main attractions on foot. It was great for us. There is a gym with swimming pool next door to the hotel that guests can use for free.

  • Stayed: July 2018, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank Traveller3Brazil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 July 2018

....but with room for improvement. I spent 7 nights here with my wife, and daughter (aged 12).

The hotel is on a hill, above Porto, close to the A1 major road. Easily accessible by car, and a modest 22 euro taxi fare from the airport. Unfortunately the roads around its "island" make access on foot, or by public transport less than perfect. Out of our window we could see the other Accor hotels about 200 yards away on the same level, but to reach them on foot will take you about 20 minutes, with a substantial climb at the end.

The building is comparatively modern, but its entrance is a small doorway from an inner court, making it look uninspiring from the car park and vehicle access. Inside the reception area and bar area look very smart.

Staff are friendly and helpful. Our standard room was on the first floor: a reasonable space, even with the extra (child) bed. Nice bathroom, but really in need of some TLC (discoloured grouting, broken toilet brush, loose shaving mirror). Plenty of toiletries provided, together with robes, slippers etc. A nice touch was the cakes left for us on arrival, and the fresh fruit delivered to our room most days. We got a good night's sleep with the air-conditioning, but it would have been nice to be able to open a window on occasion, even a crack.

Cleaning routines are suspect: faults should be reported and fixed, and as just one simple example the Nespresso machine stopped working because the cleaner had not bothered to empty its bin for several days. Room cleaning generally didn't happen until mid afternoon, so maybe more staff are needed.

Breakfast was nice, but limited and repetitive. Decent coffee from a machine (but only one, so often queues). Every day the hot food was scrambled eggs and bacon, with some mushrooms and vegetables. Basically the absolute minimum you would expect to get from a Mercure, and considerably less than many. During the summer months breakfast runs over extended hours, and often the restaurant was almost empty. On our last day it was packed. Staff clearly weren't motivated to cope, with little rush to relay tables or to keep the buffet stocked. No plates, no spoons, coffee machine down, and worst of all no effort made to keep the floor clean, so one had to keep an eye open to avoid trampling in spilt food. The additional gusts cannot have been a surprise, so why no extra staff called in?

All in all, a reasonable stay, which could have been better.

  • Stayed: July 2018, travelled with family
    • Location
    • Sleep Quality
    • Service
2  Thank WIKRoberts
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 July 2018

Quite conveniently located across the river Douro in Gaia, Porto's neighborhood where the iconic port wine is being manufactured, sold...and sampled. Especially if you are driving, this neighborhood is far more convenient than the city center. But also if you travel by public transport, getting there and back is quite easy - especially since the hotel is part of a shopping mall complex.
The rooms are nicely furnished, some have a view of the river so you can watch the sun go down over the Douro.
Particularly opulent and good with lots of local produce and specialties is the breakfast buffet.
If you don't feel like going downtown, you can eat at their restaurant and enjoy a drink - preferably a good porto - at their bar.
For a stay in Porto and excellent option at an appropriate price.

  • Stayed: June 2018, travelled solo
    • Value
    • Service
Thank byemyselftravels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 July 2018 via mobile

From a rate of 0 to 10, I’d probably give a 3. Ok, Mercure is chain and you know more or less what to expect, but still I think I did not make a good choice. If you don’t have a car, don’t even consider this hotel, unless you plan to rely on Taxi/Uber. There’s almost nothing you can do on foot, even if the distance doesn’t scare you (you might be 5km or less from some interesting places, but you cannot walk there, the access for pedestrians is awful). Careful while getting out of the shower. It is a bathtub extremely “dangerous”. I slipped getting out, fell and hurt myself. A child or a more senior citizen would get seriously hurt.

Stayed: July 2018, travelled as a couple
Thank Claudia P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 July 2018

I made a reservation through my travel agency, for professional purposes.
The meeting was postponed and the reservation was promptly canceled, 4 working days in advance (the reservation was made 4 working days before).
They did not refund the reservation money because they claim that it was a prepaid fare (which is true but I didn't know that).
They blamed the travel agency, but in the end I'm the one that was harmed.
2 stars (instead of 1) because the manager tried to "explain" the situation by phone.

Stayed: July 2018, travelled on business
Thank Pedro C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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