At 9am on the morning after arriving from a long journey from Rome we were awakened by the sound of a pneumatic drill removing masonry from the window in the room right next to us. Everything in the room shook with the noise and vibration - sleep and conversation were impossible. When we complained, the drill stopped, but banging from the rebuilding of the neighbouring part of the hotel did not - this continued throughout the day. No-one apologized for having placed us in the room, and no alternative room was offered. Since the hotel knew well what it was doing when it placed us in that room, and showed no semblance of regret or the wish to make amends, we decided to leave and find a hotel where the attitude towards guests was more tolerable. We found another hotel and went to check out. The hotel advertised itself in the title to its brochure as follows "Lontano dal frastuono della vita, lá troverai quella pace que da tempo ti é sfuggita via... Siamo Ischitani, fidati de noi" ["Far from the frustrations of life, here you will find that peace which has fled from you... we are Ischians, trust us."] When we showed them this text prominently displayed in their brochure they said 'this is just advertising, what is your point?' We said they had not honoured their promise of peace, nor earned the trust they claimed they were entitled to and they were thus in breach of contract, and that we expected them to refund the four days money they had taken from us in advance for the ensuing four days when we would not be there. And they responded that they would give us another room and if we didn't accept it they would keep our money. We didn't accept, and they did keep our money. No further comment. Peter, Araçoiaba da Serra, Brasil.
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- Also Known As:
- Hotel Aragona Palace
- Aragona Palace Ischia