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Reviewed 17 December 2016 via mobile

The hotel is perfectly situated by the sea with a nice view of the Castle. You can still perceive its fashionable past but the hotel lacks of basic maintenance and it is falling apart. A real pity as its potential is undeniable.

Stayed: December 2016, travelled as a couple
1  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 November 2016

Hotel and Room: The hotel is in a good location, served by bus, however we recommend to rent a moped or a car to be able to move freely on the island and to easily reach the center. The hotel is very nice and offers a beautiful view of the sea and the Aragonese castle. It is clean and the staff is friendly. In low season the exterior is poorly maintained though.



Spa: There is a small thermal pool and spa treatments on request in the hotel. Although a price list is provided, it is good to clearly establish the price and type of treatment. I chose a relaxing massage for the whole body, and I received a terrible back massage only for 20 minutes. It wasn't the first massage I had and I can assure that this was everything but relaxing. At check out we were charged the cost of a lymphatic drainage massage of half an hour, 40 euros. To my request for explanations I was told that I should have complained to the beautician and that I should have been more precise in booking the massage. Not professional in my opinion. My wife had a facial from the same beautician and was quite satisfied. Included in the price of the room you can use the thermal baths of the hotel Parco Verde which is about 10 minutes away by a free shuttle service provided by the hotel. There are outdoor and indoor thermal baths, steam room, cervical shower, a small gym, and spa treatments on request. The baths are good, but there is no changing room with showers. Only a very tiny room with 3 lockers open to everyone where to leave the clothes. The pools are OK, but bathrooms and common areas are quite dirty and unkempt.



Food: Dinner is served in the same hotel, (at least when we stayed in November). The menu is either fixed or with choice of 3 courses, depending on the evening, the food is decent but not special. Drinks are not included in the half board, and here is where that they tried to trick us. In the 2 dinners we had, we bought 1 bottle of wine per meal priced 12 euros each (poor quality wine by the way), and in the final bill on departure we were charged 20 and 16 euros respectively. On the order they made me sign at dinner the price had been added afterwards. At our objections we were told that it was our fault for signing before the price was added and that prices were communicated by the other hotel, denying the price of 12 euros on the menu. (See photos receipts and menus) Absolutely not happy with the explanation given, my wife and I went to take the menu from the other hotel, brought it back and received a refund. We did not do it for the 12 euros, but for a matter of principle: it is really sad and frustrating to understand that tourists who are not locals are systematically charged with extra costs assuming do not notice it or they are dismissed with inconsistent explanations, since they can't or don't want to waste time as we did, to defend their rights.



2 Italians emigrated abroad (also for these reasons)



Tip: Beware and take a picture of any price list.

Room Tip: Beware and take a picture of any price list, Rooms have all a good view.
  • Stayed: November 2016, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
1  Thank Stewi80
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 October 2016 via mobile

I had a wedding there on October 1st 2016 and the only thing I can say is that this place is outstanding for its location and especially for the owner Raffaele and the Maitre Michele ... Those are 2 people that u can't find anywhere else on the island.
I am from Ischia island and I felt in love with this place, the thing that made me to choose this Hotel for my reception is the owner Raffele that makes you feeling always welcome in any occasion and he helps you for anything you need.
The rooms are amazing...as you can see from the pictures!!!
The view of the Castle is like being in a dream..u can almost touch it!!
I am really gland that my wife and I made this important choice staying with them.
I want to have an other wadding there!! ☺️

Being from the island the only thing I can say is test to see if I am wrong!!

Stayed: October 2016, travelled with family
Thank CanLao
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 September 2016

This hotel is a mixed bag, for sure. Some real minuses, but some pluses, as well. If you don't want to read all of this, here's the summary: I would stay here again, IF THERE WERE NO WEDDINGS TAKING PLACE. AND I WOULD DOUBLECHECK THAT BEFORE GOING.

The good:

1. The C12 and C13 buses pick up literally right out in front of the hotel. It's ridiculously easy to catch the bus into Porto (in order to catch all the other buses going everywhere else, or just to enjoy the restaurants, shopping & bars of Porto).
2. It's a lovely hotel. Beautiful tilework, lovely lounging area outside of lobby area, our room was lovely.
3. It sits in arguably the most cove/coastline area on the island. The scenery is spectacular.

Now the problems:

1. There was a wedding during our stay, which closed off the beautiful pool & lounge areas to hotel guests. We were extremely unhappy about that. I booked the hotel specifically mid-week to avoid being there during a wedding, but sure enough, there was a mid-week wedding during our stay. Complete with a 30 minute fireworks show that started around 11pm or midnight right outside our window and it was LOUD. EXTREMELY LOUD. We had to endure that & prayed for it to end so we could just get some sleep. The hotel never made us aware of it, never apologized & did not credit us anything for the extreme inconvenience.
2. The staff was unfriendly at best, and outright rude at worst. The head waiter, an older gentleman, was openly hostile to us during the one occasion we made the enormous mistake of dining at the restaurant. Before we even could say "hello" to him, he looked angry to see us, never smiled, mumbled...we were never made to feel like truly welcomed & appreciated guests by anyone, at any point.
3. All those gorgeous yellow beach chairs & sunloungers you see in all the photos of this place ARE NOT FROM THE HOTEL DELFINI! THAT IS NOT THEIR BEACH AREA! That is from the stunningly beautiful beach club next door to the hotel, Gardenia Mare. Delfini has its own bathing platform, but it's small, basic and not gorgeous like Gardenia Mare. We never would have even seen the Delfini beach bathing platform, had we not gone to Gardenia Mare beach club & seen it across the way.
4. The shower is very complicated to figure out. There are no instructions, so good luck. Here's a tip--write this down & bring it with you: turn the hot/cold handle to your approximate desired temperature & then gently PULL IT OUT TOWARD YOU. And as ronispector mentioned, our tv remote control also did not work, but I went to the front desk, asked for fresh batteries, et voila, it worked. No english language stations, except for music videos (which we had a ball watching--all retro 80s videos)
5. The food is not good. I would not recommend dining in the restaurant. And how an Italian restaurant can get away with serving crappy instant from-a-machine coffee is beyond me. No real cappucino at breakfast?? COME ON!

We stayed in the Premium room on the first floor, Grotta del Stella maybe I think it's called, and the room itself was lovely. The view was absolutely spectacular. Huge built-in armoire for clothes, a small (barely-working) refrigerator, a safe...gorgeous tiled bathroom, curtains open/close electronic by a switch by the bed...bed and pillows were comfortable...air conditioning not adjustable, but we never felt too hot or cold, it blew cooled air and kept us comfortable...

Will you enjoy Delfini? Hard to say. Depends on what you're there for. We were there basically entirely for the view & to be in that pretty cove area. And we loved it for that. We stayed for 3 days. It's not perfect, and it could be vastly better with a few very simple tweaks (bathrobes in rooms; room service once a day; poolside cocktail service, small things like that).

Would I stay again? Honestly, probably I would. It's so beautiful & the bus is so convenient. I was prepared to not like it at all, based on the reviews, but I did like it--parts of it, but not all of it. Having the Gardenia Mare beach club next door gives it bonus points. But without that spectacular beach club right next door, would I have loved it quite as much? Probably not.

P.S. I told the hotel TWICE before arriving that it was a special occasion. No one at the hotel ever mentioned our special occasion or acknowledged it in any way at all. Also--for an affordable, nice meal close to the hotel, try Blue Moon Pizzeria just a few minutes right up the street from Hotel Parco Cartaromana.

  • Stayed: September 2016, travelled as a couple
    • Value
    • Location
    • Service
Thank SoloTraveler323
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 September 2016

Booked on line months in advance having read the web page which states 'The Hotel Delfini is like a jewel set between greenery and sea, overlooking the Cartaromana bay. An extremely romantic place, where you’ll find refined and elegant furnishings of the highest standards of décor as well as excellent service. Bathroom with tub or shower, adjustable air conditioning, TV, telephone, fridge-bar and security box.

On arrival at about 3 p.m. having been travelling since 5 a.m. with two young children we had to carry all our baggage, push chair etc down many steps from the road into reception over several trips without the offer of assistance to be told our room was not yet ready. Asked if we could have something to eat and told there was no food available till 8 p.m. when dinner would be served.

Eventually taken to the Prestige bedroom which was about half the expected size, not furnished well at all, handles off drawers, cheapest metal coat-hangers and drawers off the rails and thus difficult to open.

Air con was not adjustable, telephone did not work and hand control for TV was broken. Shower needed special instruction and skill to operate and when it did it totally flooded the bathroom so much the cleaners were called to mop up on the first 4 days and then had to resort to hand held shower on most occasions.

Breakfast was embarrassingly bad, coffee machine which clogged up and there were never enough cups, poor quality fruit juices, melon, melon or melon plus a few grapes for fruit and a few, not great croissants. Cereals in glass tower which jammed and an amazing daily shortage of bowls and cutlery.
Absolutely no welcome from staff and gesticulations when asked for anything - such a bad experience we gave up and went out for breakfast (even though included) and never had dinner in the Hotel.

On returning one evening we requested two teas and were advised they could not make tea as they had none. I knew in the dining room there was a boxful but I also have a few teabags so presenter the young lady with two bags who grudgingly agreed to make tea. We were then brought a bowl of ice and a glass of milk and cups and saucers all of which we discovered they were charging for individually. Unfortunately this was laughable.

The Hotel and surrounding exterior on the same level are kept very clean by an exceptionally diligent lady who works constantly and takes a real pride in her role but the area’s leading down to the water are very tired and shabby and certainly not pleasant given the fantastic location or in comparison the neighbouring area. A free taxi service is advertised but was certainly never free although very good @ 2 Euro 50 per person to the town.

Suddenly on two occasion over the week all guest use of the pools was withdrawn as weddings became the focus of attention and everything looked very attractive at the expense of all guests whose ability to swim, sunbath or access the main areas was zero. Evening noise and dancing went into the early hours followed by many large bangs and wonderful fireworks right outside the windows which would have been great if anyone had the courtesy to apologies or warn of this ridiculous inconvenience and totally unexpected imposition on the hotel guests.

Before leaving I made reception fully aware of all my issues, received the word ‘apology’ on each accounts and an 'I know' to several but not one offer of any recompense, explanation or suggestion that they were trying to improve.

This is such a pity given the location, view and potential as it was truly such a bad experience in just so many respects and what makes it worse is when they had the wedding parties they showed they could actually respect the customer and offer a good experience.

Unfortunately this level of customer service, respect or attention was not shown to us and the level of management, staff training, quality of food and customer service for our party was very, very poor.

Room Tip: Suggest you look at other hotels within the village as this hotel was very, very disappointing.
  • Stayed: September 2016, travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank roninspector
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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