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All reviewstheater roomfort eustisgame room with poolthree buildingsexercise roomsfront deskwafflesroom was cleanreasonable roomconstruction workersstaff was friendly and helpfulmilitary familiesoutdoor poolhot and cold breakfastdish soapmain gatewaffle maker
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Reviewed 6 July 2017

This place is very old, management need to remodel this place. Bathroom was very small, there is no room to move around. The furniture is very outdated. The shower was very outdated, the tub need to be replaced had to stand on one side of the tub to take a shower. There was bugs in the room. Hotel need to update website with updated pics, the hotel looks nothing like the pics online. There is a Comfort Inn next too it which is managed by the same people so why not remodel this hotel. Will never stay at this place again.

  • Stayed: June 2017, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank Rochelle W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amanda P, General Manager at Mulberry Inn and Plaza at Fort Eustis, responded to this reviewResponded 8 July 2017

Rochelle,
I appreciate our feedback, I am sorry you didn't like our hotel. Yes we are an older property with less pizazz as our newer franchised hotel, but we are a very nice, clean, well maintained hotel with a great staff and great pricing for budget friendly guests. We work very hard to maintain our property and are very proud of what we represent. We too look forward to updated and remodeling and hope to accommodate you again and change your view the Mulberry Inn and Plaza. Safe travels to you and your family.

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Reviewed 5 July 2017

We stayed here a couple of nights as we visited our nephew who is currently stationed at Fort Eustis. We were in a "suite" that had a small kitchenette.

Staff was friendly and helpful at check in. Our first room assignment smelled smoky, and they quickly accomodated us with a room change.

The room was large and roomy. It was a bit dark in there. The room could have been cleaner, but not terrible. The kitchenette was well equipped with microwave and cookware, but we did not really use it. The frig was small with a freezer that was narrowed by a build up of frost.

Breakfast was decent. We stayed at 3 hotels that included breakfast during this trip. This hotel was better than a Country Inn we stayed at, but not as good as a Holiday Inn express we stayed at later in the trip.

The bathroom had a couple of problems. I believe the tub/shower enclosure was glued on over another tub and there were spots in the shower where the tub bottom had some give when you stepped. Not a big issue. However, every time you flushed the toilet there was a loud sound, something like a ship announcing it is leaving the harbor. Not bad during the day, but when you had to get up to go at night.....not great.

Room Tip: The upper room in the "suites" D section allows smoking. To avoid smoke smell you may want to ask for a different building.
  • Stayed: June 2017, travelled with family
    • Value
    • Rooms
    • Service
1  Thank sdicksteina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amanda P, General Manager at Mulberry Inn and Plaza at Fort Eustis, responded to this reviewResponded 8 July 2017

Thank you for reviewing our property and for your feedback, I will use this to improve our property. We take pride in the experience we provide our guests and hope to serve your hospitality needs again in the future.

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Reviewed 28 June 2017

Hello, all I'm here again giving you a review. This time it's on Mulberry INN in Newport News VA. The INN is right off the highway. The price is reasonable, they have three buildings I believe, We were in rooms 154, it smell a little musty as if it needed to be aired out (we had Lysol). The beds were very comfortable and the sheets were good quality.
Our main complaint was the housekeeper I think her name was Virginia she didn't want to leave us any towels in our room. We had to ask her several times as well as going to the office to pick up some towels. I must say you may want to go to the Dollar Store and buy yourself some $2.00 towels they will feel a lot softer than the towels at the INN they felt like sand paper or an exfoliated scrub rag.

Now the breakfast was a nice accommodation if you like coffee, tea, muffins, fruit. Be careful don't eat the so call eggs with cheese (they're not real eggs) all I have to say pick your own poison.

Room Tip: Our room was very quiet
  • Stayed: June 2017, travelled with friends
    • Location
    • Cleanliness
    • Service
2  Thank moneyworth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amanda P, General Manager at Mulberry Inn and Plaza at Fort Eustis, responded to this reviewResponded 29 June 2017

Thanks for the review, we appreciate your feedback. We hope to serve your hospitality needs again in the future.

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Reviewed 27 June 2017

The Mulberry Inn was very clean and the staff were better than great if that's possible. They were very helpful, friendly and made my stay an absolute delight. If you are in the area you should absolutely stay here. This trip was for my grandson's graduation from York High School. My next trip will be to visit Colonial Williamsburg and this is where I will stay. I'm sure it will be just as great.

  • Stayed: June 2017, travelled with family
    • Value
    • Rooms
    • Service
1  Thank Linda J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amanda P, General Manager at Mulberry Inn and Plaza at Fort Eustis, responded to this reviewResponded 29 June 2017

Thank you Linda, for the wonderful review we appreciate you staying with us and are pleased that you loved your stay. We are looking forward to serving you again soon.

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Reviewed 25 June 2017 via mobile

So here's our breakdown:

Pros:
Very budget friendly
Free breakfast is a plus for the family
Staff is very professional and helpful
The movie room is a fun distraction
Pool was well maintained

Cons:
Not a fan of the location.
Manual door lock didn't work on our room
(The electronic lock seemed to work ok).
Bathroom shower head was cracked and the shower curtain bar needed repaired.
Had some guests staying there that the staff had to personally and directly handle at different times.

Neutral but noteworthy:
The particular building we were staying in had a lot of construction workers in it at the time. No one gave us grief but it was rather loud late at night and in the evenings, the crews were drinking outside of their rooms and such. Not knocking guys having to make a living, it just is what it is.

Overall, I can definitely see the appeal that this place would have with people working here and having to stay overnight. I can even see this as a place that a couple could stay on a budget. For us having two small children though, it just wasn't a great fit.

Stayed: June 2017, travelled with family
1  Thank Allen C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amanda P, General Manager at Mulberry Inn and Plaza at Fort Eustis, responded to this reviewResponded 27 June 2017

Allen,
Thank you for your review, we take pride in our hotel and love to serve our guests each and every one them. We appreciate you staying with us and giving us the chance to serve you and your families' hospitality needs.

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