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“Excellent value for the money! Trip advisor needs a new picture.”

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InTown Suites Newport News City Center
Ranked #23 of 40 Hotels in Newport News
Reviewed 26 October 2016

As I said before but was not posted, we had an excellent accommodation. with the money we saved, we ate seafood at Harpoon Larry's!
Our suite was modest, quiet, clean, well equipped with new microwave, full size refrigerator, fresh towels daily, and TV with many channels and remote. Lighting was right inside door, bathroom, and both sides of the bed. 2 closets allowed our business clothes to hang and our suitcase to be stored accessible on shelf. Bed was comfortable and quiet.
We brought our own plates, utensils, and bed pillows.

Room Tip: There are 3 INTOWN suites in Newport News; 2 on Jefferson Ave. I am speaking to 11715B Jefferson Ave...
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  • Stayed: October 2016, travelled on business
    • Sleep Quality
    • Rooms
    • Service
Thank harrietk16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2 - 6 of 33 reviews

Reviewed 15 August 2016

Had I known at renting what I was getting into there would be ZERO chance of my staying. The staff was rude and left me standing outside a locked door at night ignoring me despite knocking. Upon finally being “let in” there was no hello, she just asked my name then walked away and she acted like they were doing me a favor when they let me in and proceeded to tell me they should have been gone by 9 so I needed to hurry. The first room they offered us smelled like mold so we asked for a new one. The new room smelled too and was dirty so we didn’t even stay there. We thought about staying so we started checking the beds for Bed Bugs (always our traveling habit) and then saw the sheets were dirty. There was hair in the sheets and blankets and makeup smudges (that still smudged when touched) on the pillowcase. The bathroom had not been cleaned and had no toilet paper and there was what seemed like hair on every surface including the nightstand as I photoed. Also the beds are horrid and are nothing more than a fold out couch or cot with a thin mattress on an aluminum frame and there was no iron, blow dryer or anything. Upon seeing all of this (especially the filth) we decided that it was not where we wanted to stay and we left about 30 minutes later. There was nobody there at the front and the sign said the office was closed. I tried to call the security as the sign said but no answer so we slid our key under the door and left. This was an incredibly HORRIBLE experience and I will be asking for my money back.

Room Tip: Do not stay here, it is horrid to say the least.
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  • Stayed: August 2016, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank Unique2myself
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 July 2016 via mobile

Basic hotel that is now a motel. Place is run down and needs people at the front desk 24hours. We should of known it was going to get interesting when the check in clerk told us no one would be here for any noise complaints or needs from 9pm to 1pm lol. Basically my fiance looked out the window at 2am and saw about 20 teenagers hanging out in parking lot. Then in the am a cop knocked on our door looking for a fight that occurred somewhere. Basically we paid maybe 70.00 to sleep and shower. But I would never stay here more than a night if that. Next time I'll keep looking and pay more.. But it was as expected in the cleanliness and room comfort.

Stayed: July 2016, travelled as a couple
Thank jeanette102
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 June 2016

I booked this hotel despite the poor reviews because the new renovations looked so spectacular in the photos. However, we were extremely disappointed and regret our decision. Our “extended stay room” had a kitchenette, but completely empty shelves so bring your own plates, cutlery, pots/pans, soap, etc. Our room also had no toilet paper and no shower curtain, as bizarre as that sounds. We were staying the night before an athletic competition and were hoping for a good night sleep, but got the complete opposite. You could feel every spring in the hard, thin mattress, and we tossed and turned all night. It was absolutely awful. There was only one, thin blanket and sheet, so we were freezing all night as well. All of this is on top of the fact that the desk is not 24/7, so if you need something in between their business hours, good luck.

The positives: the staff were very friendly and helpful. The room was beautiful, modern, and colorful. You definitely feel at home at first glance, but lose that comfort as you settle in.

  • Stayed: June 2016, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank ashleydrexel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 April 2016

Good for the price. Beds aren't the most comfortable and has a slight smell but looks really nice. Has restaurants and shops across the street which is a plus, but the hotel does not offer an ice machine.

  • Stayed: April 2016, travelled with family
    • Value
    • Cleanliness
    • Service
Thank Monique N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about InTown Suites Newport News City Center

Address: 11715 Jefferson Ave Ste B, Newport News, VA 23606-1927
Region: United States > Virginia > Newport News
Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Wheelchair access
Hotel Style:
Ranked #23 of 40 Hotels in Newport News
Price Range: €42 - €127 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — InTown Suites Newport News City Center 2*
Number of rooms: 126
Official Description (provided by the hotel):
Savannah Suites Extended Stay Hotel in Newport News is conveniently located on Jefferson Avenue about 4 miles from Newport News Williamsburg International Airport and less than 2 miles from I–64. Our hotel is furnished with Full Kitchens, a Fitness Room, a 24 Hour Guest Laundry Room, Free High Speed Internet and many other amenities. ... more   less 
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Also Known As:
Savannah Hotel Newport News

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