I booked a suite for my family of 5. Got there to be assigned a double room on the first floor near the lobby. I was told that the hotel had a flooding that resulted in a low number of suites available and that someone was suppose to contact me prior to my arrival, but they never did.
I was not satisfied with the size of the beds.
I asked to view what they had available. I saw the first king suite, it was old and stuffy with dirty curtains. The clerk had to dust off the sofa bed. I declined and was shown another room...that was similar to a large motel room.
My hubby and I decided to keep the double because it smelled and "looked" clean.. as long as they provided a rollaway.
The male clerk (Darius:I think that's his name) was amazing and tried his best to accommodate us.
This hotel is very run down!! The shower rod was broken.. i discovered a nasty blood or vomit stain on the bed skirt when I tried to kill a crawling bug late that night. The spread was grossly torn. There was an unknown splatter on the wall. The rollaway look beat and was held together with a plastic bag.
I did alert management on everything and she gladly reimbursed me for my one night stay.
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- Also Known As:
- Point Plaza Hotel Newport News
- Point Plaza Hotel And Conference