Really a bad decision when I booked Hotel Ishan. Just Highlighting the points:-
Denied to Check in as per Clear Trip Booking Voucher- Hotel Front Desk Manager clearly denied to Check in at 11:00 Am, While mentioned Check in time was 11:00 AM
Hotel allotted room at 2;35 PM, Room No 102
I want to explain the condition of Room:-
We can't Lock the Room from inside, How a family can spend whole night without lock. But no solution given by Hotel. How a lady and child feel safe without locking the room from insider Lock.
2. Door Lock of Washroom was not workable, How can a family use such type of washroom. No solution given by Hotel. Hotel Manager denied to replace the room.
3. As per Voucher (Cleartrip) One child up to age 5 can stay and breakfast cost was included in package. But hotel clearly dined to provide food for my baby as complimentary. I just took tea for my baby and they charged INR 60.
4. Misbehavior by Manger at Reception Desk during Check In and No solution given by them of any problem.
5. Staff having lot of excuses for all issues- NO SOLUTION ONLY EXCUSE.
I never suggest this Hotel because of staff rude nature. Hotel staff doesn't know the ABC of Hospitality.
- Free Wifi
- Free Parking