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4 - 9 of 331 reviews
Reviewed 23 August 2021 via mobile

Beds are uncomfortable, room could definitely have been cleaner. We are not unrealistic - we understand booking a cheap hotel comes with risks. But there was very minimal effort out into making this room clean for the next guests. Hair left in shower from cleaning person or previous guests, toothpaste in sink, dust and dirt on floorboards and surfaces.
Finally, the lights outside of the room, there for safety, were so bright that it was daylight outside of the room at all hours.

Room tip: Plenty of parking, right off the highway
Date of stay: August 2021
Trip type: Travelled with family
Thank SASSYBEAN
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 4 March 2021

Worst stay in a hotel I've ever had. We booked two rooms. The towels and sheets were worn/filthy. We found hairs in the towels AND the beds. Gina, who checked us in, would not wear a mask b/c she said she already had COVID. They couldn't find our reservation at first, then declined my credit card after entering the expiration date in wrong. I had to call the bank. There was a roach in one of the rooms. We needed a place to stay before we went to Bryce nearby. Also, note that in the motel's response to another review just left a blank from the form letter that they use, apparently, where it should have at least said what they were apologizing for. Avoid until they get their act together.

Date of stay: February 2021
    • Value
    • Location
    • Service
1  Thank pheltzel
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Brand Experience Team, Other at Motel 6 Mt Jackson/Shenandoah Valley, responded to this reviewResponded 5 March 2021

On behalf of Motel 6, we would like to apologize for the inconvenience you incurred while our guest as this is not our standard. We are committed to guest satisfaction and appreciate you taking time to review your experience. Thank you for bringing this to our attention.
Lilith
#Team6

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 June 2020

This was our second stay at this motel-the first stay was okay but not our second stay. The room was filthy -there were cigarette burn marls on the tub, the switch for the lights were black with filth , there was dirt/dust in the toilet paper holder,bugs in the overhead light in the bathroom and dust surrounding the base of the mattress-was too afraid to look under the bed. Would have left and gone elsewhere but were too exhausted. Thankfully had brought disinfecting wipes and spray from home.

Date of stay: June 2020
    • Location
    • Cleanliness
    • Service
Thank dmj65
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Brand Experience Team, Other at Motel 6 Mt Jackson/Shenandoah Valley, responded to this reviewResponded 5 March 2021

Hi DM,
Thank you for taking the time to share your review. We are committed to provide a comfortable night's rest and are disappointed to learn that we fell short of your expectations. On behalf of Motel 6, we would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience.
Lilith
#Team6

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 February 2020

All the staff have been very helpful and very nice even the manager was very nice and has been that's why I stay there. I will definitely stay there again I am from Tennessee I travel to va Quite often.

Date of stay: February 2020
Trip type: Travelled with family
Thank Tennesseenoy
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
6Team, Brand Experience Team at Motel 6 Mt Jackson/Shenandoah Valley, responded to this reviewResponded 19 February 2020

Hi Tennesseenoy,
Thank you for taking time to share your review with us. We're happy to hear the stay was great and appreciate you recognizing the great service provided by our staff. We hope to see you soon, Safe Travels!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 December 2019

I was reluctant at first to book at a Motel 6 but we had our little puppy with us so we needed a Pet Friendly place to stay. The front desk staff was great. The recently rennovated room was clean and the beds extremely comfortable. Great place to stay at a very reasonable price. Will definately stay again when back in the area.

Date of stay: October 2019
Trip type: Travelled as a couple
Thank Evan C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
6Team, Brand Experience Team at Motel 6 Mt Jackson/Shenandoah Valley, responded to this reviewResponded 19 February 2020

Hi Evan,
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!
Lilith
#Team6

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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