We booked three nights here having seen the website and some good reviews.
We arrived and no one was there. We found a letter, badly worded, welcoming us saying someone would comer and see us when they were back. We are in a room priced at well over $300 per night. We go to the room. It is the flag ship one shown on TA site and marketed as great. We saw other rooms with beds just slept in and unmade up.
It was very poor. Not just because there are no curtains and light shines in all night which we could see immediately, but it was not clean. My wife dropped something down and we picked it up and picked up dust. The Venetian style blinds had not been cleaned in an age. They said they had left us some welcome drinks in the fridge. We looked and realised we were carrying better stuff of our own. We sat down feeling unwelcome and very misled by the website.
We toured the grounds and found a pool that had dirty furniture around it. Everywhere especially the garden areas looked neglected. The Box hedges have been let go. There is a feeling of lack of love and investment all over the place. Its potential is amazing if the owners could realise it.
Wifi is slow and only available in the core area. Other annex properties we stayed in (3) had excellent relayed Wifi.
Just before dinner we met a young man who we later found out was the owners son and was in charge for that night. He was 18 and inexperienced but had no idea how to welcome people something in the USA that is done so well. We told him we could see that the room was going to be lit all night from outside. He said he would call his father to see what could be done. He did not report back and we had a bad night woken early by day light flooding in after the outside lights that were on all night.
Each night we were there on our own. They have no locks on anything saying there is no crime; they offer no emergency contact number if there was a fire or worse. You feel on your own and neglected. The hot water was just hot enough. The wiring to lights looked rather old and I hope was property tested and vetted. The maintenance of the site made us concerned about such things!
At breakfast we were served by a man who said "call me Doc". The breakfast was OK. No one lese was around, except a nice lady who introduced herself properly and said she was the deputy in keeper. She was excellent and agreed we could cancel a night.
It was she, not him, who told us Doc was Finlay the owner! He never asked about how we viewed the place, or about the call from his son about the lights, he never asked why we had wanted to move on. All very odd. We visited Monticello and loved it.
I used the pool that evening and we walked the grounds. As I say potential is 5* realisation so much less.
That night after dinner we sat to do emails in the nice lounge area with the piano. They offer free brandy and port here. The decanters were both virtually empty and the stains around them from previous nights were still there. All tatty. Not good.
As we came to leave Doc asked why we had not left a tip at dinner. I told him I had said to his daughter we would deal with all tips when we left. I told him we had not felt at all welcome and that the room was poor. I was amazed to be addressing issues like this as we left and not when he first met us. I know service industries very well and the Doc needs training as well as his twins. We are reasonable people who travel a lot; we know you have to put the client at the centre of your offering, listen and consult, and especially do not cut corners and nickel and dime everything.
- Official Description (provided by the hotel):
- Authentic 18th-century plantation complex just 15 miles east of Charlottesville, VA and Thomas Jefferson's "Monticello" and UVA. Set on almost 50 acres of lawns, woods and fields the inn offers 13 rooms in the 1732 manor house and renovated outbuildings dating from 1699 to 1840 and offers prie-fixe dinners every Fri and Sat evenings (and some weekdays) by reservation at $49pp. B&B rates from $195 to $395. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Hotels.com, Agoda and Booking.com so you can book your Prospect Hill Plantation Inn reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Prospect Hill Plantation Hotel Louisa